Webex Desk Camera User Guide First Published: 2021-02-15 Last Modified: 2021-09-30 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
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Stop or Resume Your Video During a Webex Call or Meeting Set Your Camera as the Default Video Device for Webex App Set the Microphone on Your Camera as the Default Microphone for Webex App C H A P T E R 4...
Collect Camera Logs with Webex Meetings Troubleshoot Your Camera My Computer Doesn't Recognize the Camera I Can't See My Preview on Webex App or Webex Meetings Video Quality is Poor Accessory Hub Can't Detect the Camera C H A P T E R 6...
Contents FCC Part 15.19 Statement FCC Part 15.21 Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Webex Desk Camera User Guide...
The camera provides up to 4K Ultra HD video and high-definition audio. With multiple options for resolution and frame rate, the camera meets the use cases with Webex App, Webex Meetings, Cisco Jabber, and all popular third-party video conferencing and video streaming apps. The autofocus, face detection, and 10x digital zoom enhance your video experience for meeting and video streaming.
USB-A or USB-C ports. The Webex Desk Camera app works with the camera and allows you to record videos, take snapshots, customize the camera settings, and upgrade the firmware.
5. Microphones The audio input channel of the camera. You can mute the audio or adjust the input volume from the Webex Desk Camera app. 6. Shutter Turns the video stream on or off and blocks the camera lens when closed to protect privacy.
Additional Help and Information If you have questions about the functions available on your camera, contact your administrator. The Cisco website (https://www.cisco.com) contains more information about the camera. • For release notes, quick reference guide, and user guide, go to https://www.cisco.com/c/en/us/support/...
Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
Your Camera Cisco One-Year Limited Hardware Warranty Terms Webex Desk Camera User Guide...
Install the Webex Desk Camera App, on page 11 Setup Overview Connect your Webex Desk Camera to your computer so that you can use it with the video conferencing and video streaming apps. Install the Webex Desk Camera app to record videos, take snapshots, configure the camera settings, and maintain your camera.
Place your camera on the top edge of your computer display and close the clip until the camera is steady. Refer to the bottom arrow of the previous figure. b) Lift the back end of the camera to adjust the angle. Refer to the top arrow of the previous figure. Webex Desk Camera User Guide...
Figure 6: Connection for the Camera Mounted on a Display Screen You can also mount your camera on a tripod, as needed. If you have a separate tripod, refer to its manual for information about how to mount your camera on the tripod. Webex Desk Camera User Guide...
App, on page 25 System Requirements of the Camera App The following list shows the computer system requirements for using the Webex Desk Camera app. You should confirm that your computer meets or exceeds these requirements before you install the camera app.
Install the Webex Desk Camera App The Webex Desk Camera is designed to function out of the box with the default settings. You can customize the settings with the Webex Desk Camera app to meet your network or video image requirements.
Set Up Your Camera Install the Webex Desk Camera App • Go to Cisco Software Download and download the latest version that is compatible with your operating system. Login is required for downloading. Step 2 Double-click the executable file to start the installation.
Use Your Camera for Webex Meetings and Calls You can use your camera with Webex and Webex Meetings for video sessions so that other participants can see you. You can select your camera either before you join a meeting or during a meeting.
Stop or Resume Your Video During a Webex Call or Meeting You use the privacy shutter on the camera to turn your video stream on or off during a Webex call or meeting. When you close the shutter, the video stops and the meeting participants see your profile picture. The video resumes when you reopen the shutter.
Use Your Camera with Webex Set the Microphone on Your Camera as the Default Microphone for Webex App You can configure your Webex App to use the microphone on your camera as the default audio input device for calls and meetings. Before you begin Connect your camera to your computer.
Use Your Camera with Webex Apps Set the Microphone on Your Camera as the Default Microphone for Webex App Webex Desk Camera User Guide...
• Specify the Media File Directory, on page 24 Record a Video You can record videos of on-site events or meetings with the Webex Desk Camera app. The recordings are saved as AVI files in the Media folder. Note If you close the shutter, the recording stops.
Use Digital Zoom, on page 22 Configure the Video Image Settings The Webex Desk Camera is designed to function out of the box. You can also adjust the video image settings to meet your network or video image requirements. Note Because of the limitations of Mac OS, the camera settings are reset to the default if you reconnect the camera with the camera app closed.
• Open the camera shutter. You can't change the settings with the shutter closed. Procedure Step 1 Open the Webex Desk Camera app. Step 2 Configure the parameters on the Basic and Advanced tab as you need. The following table describes the video image parameters available on the Basic tab.
Don't set the frame rate to 60fps when using the camera for video conferencing. Otherwise, the video quality degrades. Default: 30 Options for USB 3.0: 15, 30, 60 Options for USB 2.0: 5, 10, 15, 30 Webex Desk Camera User Guide...
Drag the slider left or right to set your desired color tone. Sharpness Adjusts the sharpness level. A proper sharpness level renders the image details clearly. Drag the slider left to smooth the image or right to sharpen the image. Webex Desk Camera User Guide...
Flip the image if you need your video image to be in a horizontally reversed view. The setting works on video recordings and snapshots as well. Procedure Step 1 Open the Webex Desk Camera app. Step 2 Click at the top-right corner of the video frame.
When the microphones are muted, recordings taken with your camera are silent. If you use your camera with a meeting application, make sure that you select Webex Desk Camera as the audio channel on the meeting app settings.
Media folder on your local drive at ...\Users\<user_ID>\Documentation\Cisco Camera\Media Procedure Step 1 Open the Webex Desk Camera app. Step 2 On the Advanced tab, click Change under Media file location. Step 3 Choose the desired folder and click Select Folder.
Upgrade the Camera Firmware with the Camera App If you have installed the Webex Desk Camera app version 2.3, the camera app checks for firmware update when you start it. If an update is detected, the Updates button shows a number 1 or 2. You click Updates >...
Upgrade the Camera Firmware on Cisco Accessory Hub The Cisco Accessory Hub enables you to upgrade the camera firmware through your Google Chrome web browser. The tool automatically checks your camera model and current firmware version, and gives you the option to upgrade your camera if there is a newer version available.
Maintain Your Camera Reset the Camera Settings Step 4 Select Cisco Webex Desk Camera from the prompted device list and click Connect. Step 5 Follow the onscreen instructions. Note Keep your camera connected to your computer during the upgrade. Step 6 When the upgrade completes, wait about 30 seconds for your camera to reboot.
Update the Camera App (Version 2.2) When an app update is available, the Update button displays in the upper-right corner of the app. You can view the current app version from Cisco Webex Desk Camera > About Cisco Webex Desk Camera on the menu bar.
A number 2 indicates that the updates for both the camera app and the camera firmware are available. Procedure Step 1 Click the Updates button. Step 2 Click Update and restart application. Webex Desk Camera User Guide...
There are several ways you can capture the camera logs: • Collect camera logs with the Webex Desk Camera app. • Get camera logs with the Cisco Accessory Hub at https://upgrade.cisco.com/accessories. • Send camera logs with Webex or Webex Meetings.
Collect Camera Logs with Cisco Accessory Hub If you encounter issues when using your camera, use the Cisco Accessory Hub to get camera logs for troubleshooting. The camera logs are saved to the download directory specified in your web browser.
Collect Camera Logs with Webex App Collect Camera Logs with Webex App If you encounter issues when using your camera with Webex App, you can use the Send logs feature within Webex App to capture camera logs are for troubleshooting.
• Check if the USB drivers on your computer are up to date. Update them if there's a new version available. • If you are using a computer with Mac OS, make sure that the Webex Desk Camera app is allowed to use the camera and the microphone.
720P@30fps for Webex App or Webex Meetings, and 1080P@30fps for Webex Room devices. • If the quality of your self view looks bad, then adjust the resolution in the Webex Desk Camera app. For information on how to adjust video resolution, see...
Accessory Hub Can't Detect the Camera Related Topics Camera Logs, on page 30 I Can't See My Preview on Webex App or Webex Meetings, on page 34 Accessory Hub Can't Detect the Camera, on page 35 Webex App or Webex Meetings Can't Connect to the Camera...
Maintain Your Camera Accessory Hub Can't Detect the Camera Webex Desk Camera User Guide...
• Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].
Product Safety and Security Product Label The device is an accessory and uses with UL Listed product Webex Desk Hub, please contact Cisco for further information. If you use the device with an external monitor, then the monitor should not exceed 6.84Kg or you risk an injury.
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
Product Safety and Security Important Online Information Webex Desk Camera User Guide...