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TROUBLESHOOTING
The following simple Issues can be handled by the user. If further assistance is required,
please head online to help.kogan.com
In operation
Odour
Long-term operation of
compressor
The freezer door cannot be
properly closed
Loud noises
Transient difficulty in door
opening
Freezer enclosure heat
Condensation
•
Whether the freezer is plugged and connected to
power
•
Low voltage
•
Whether temperature control knob is in the work
area
•
Failure power or tripping circuit
•
Odorous foods should closely be wrapped
•
Whether foods are rotten
•
Whether the interior shall be cleaned
•
It is normal that freezer operates for a longer time
in summer when the ambient temperature is
higher;
•
Do not put too much food in the freezer at one
time
•
Do not put foods until they are cooled
•
Frequent opening of freezer door
•
Thick frost layer (defrost is needed)
•
The freezer door is stuck by food package
•
Too much food
•
Unbalanced freezer
•
Whether the floor is flat, whether the placement
of the freezer is stable
•
Whether the freezer accessories are properly
placed
•
After refrigeration, there will be a pressure
difference between the inside and outside of the
freezer to result in transient difficulty in the door
opening. This is a normal physical phenomenon.
•
The freezer enclosure may emit heat during
operation especially in summer, this is caused by
the radiation of the condenser and it is a normal
phenomenon.
•
Condensation: condensation phenomenon will
be detected on the exterior surface and door
seals of the freezer when the ambient humidity is
large, this is a normal phenomenon and the
condensation can be wiped away with a dry
towel.
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