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BASIC TROUBLESHOOTING
Freezer isn't operating
• Check that the freezer is plugged in and
connected to power.
• Low voltage.
• Ensure temperature control knob is set
correctly.
• Check that a fuse hasn't blown or circuit
tripped.
Freezer is making strange odour
• Odourous foods should be closely
wrapped and sealed in containers.
• Check for any possibly rotten food.
• Ensure that the interior is clean. Refer to
cleaning instructions.
Freezer compressor is continuously
running
• It is normal for the freezer compressor to
operate for longer periods of time when
the ambient temperature is higher (ie.
Summer).
• Do not put too much food in the freezer
at one time.
• Do not put warm/hot foods into the
freezer.
• Try to minimise the frequency of the door
opening.
Illuminating light does not work
• Check that the freezer is plugged in and
connected to power.
• Ensure the light is not damaged.
The freezer door cannot be properly
closed
• Ensure that food isn't preventing the door
from closing.
• Ensure that the freezer is completely
level and feet adjusted to touch the floor.
• Ensure the freezer door gaskets/seals are
clean.
12
Loud noises
• Ensure the floor is flat and the placement
of freezer is stable.
• Check that the freezer accessories are
properly placed.
Buzzing during operation
• Refrigerants circulating in the refrigerant
lines will produce eruption of sound and
a grunt, which is normal and does not
affect the cooling effect.
• Buzz will be generated by running
compressor specially when starting up or
shutting down.
• The solenoid valve or electric switch
valve will clatter which is a normal
phenomenon and does not affect the
operation.
Transient difficulty in door opening
• After refrigeration, there will be pressure
difference between the inside and
outside of the freezer that results in
transient difficulty in door opening. This is
a normal physical phenomenon.
Condensation of freezer enclosure
• Condensation phenomenon will be
detected on the exterior surface and
door seals of the freezer when the
ambient humidity is high, this is a normal
phenomenon and the condensation can
be wiped away with a dry towel.
• The freezer enclosure may emit heat
during operation especially in summer,
this is caused by the radiation of
the condenser and it is a normal
phenomenon.
For our full FAQ and troubleshooting
guide, head online to help.kogan.com
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