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Message
CHECK PRINTER
(Ctd.)
CLEAR PAPER JAM
COLOR INK EMPTY
CONVERT CLR>B&W?
13-10
Troubleshooting
Error Code
The BJ cartridge may
be defective.
—
There is a paper jam.
—
The BCI-21 Colour BJ
tank in the BC-21e
Colour BJ cartridge is
empty or its ink may
have dried out.
—
The unit is confirming
that it is all right to
print a colour
document in memory
with the BX-20 Black BJ
cartridge in black &
white.
Cause
Action
Press the Resume
button. Reinstall the
BJ cartridge and try
your operation again.
In either case, if the
error does not clear,
try unplugging the
unit. Wait several
minutes, then plug it
back in. Also, try
installing a new BJ
cartridge.
Clear the paper jam
(1 p. 13-6) and
reload paper in the
multi-purpose tray.
Press the Resume
button.
Clean the BJ cartridge
print head
(1 p. 12-17). If the
message remains in
the LCD display,
replace the BJ tank
(1 p. 12-26). The unit
will then print
automatically any
faxes received in
memory.
Press the T button to
print the colour
document in black &
white, or press the #
button to cancel
printing.
Chapter 13
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