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About This Manual Thank you for choosing the Akuvox R49 guard phone. This manual is intended for the administrators who need to properly configure the R49 guard phone. This manual applies to the 49.30.5.xxx version, and it provides all the configurations for the functions and features of the guard phone.
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Introduction of Icons and Symbols Warning: Always abide by this information in order to prevent the persons from injury. Caution: Always abide by this information in order to prevent damages to the device. Note: Informative information and advice for the efficient use of the device.
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Blue indicator Light Status Indicator Light Type Indicator Light Status Power Indicator Light When the device is powered on the light will turn on . When the device starts on normally, the light will be When the device is powered off, the light will turn off . Network Connection ...
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Related Documentation You are advised to refer to the related documents for more technical information via the link below: http://wiki.akuvox.com...
R49G Guard Phone Administrator Guide 1.Product Overview The cloud-based R49G guard phone can be deployed and maintained on the SmartPlus platform along with Akuvox door phones, indoor monitors, SmartPlus app that are incorporated with the guard phone as a whole in the community management.
R49G Guard Phone Administrator Guide 2.Connecting Akuvox Smartplus Akuvox R49 guard phone is connected to the Akuvox smartPlus platform for the cloud based management in terms of guard phone deployment, remote device configuration, device data transmission type, SIP account information, and time zone etc.
R49G Guard Phone Administrator Guide 3.Network Setting 3.1. Device Network Status Device network status can be checked on the device and on the device web interface. Check Device Network Status on the Device Click on on the device home screen and click on Status Info to check the the device network status.
3.2. Device Network Configuration R49G guard phone can be connected to both Ethernet and Wi-Fi network. You can check for the door phone’s network connection info and configure the default DHCP mode (Dynamic Host Configuration Protocol) or static IP mode for the device either on the device or on the device web interface.
R49G Guard Phone Administrator Guide 3.2.1.Configure Network Connection on the Device You can check for the door phone’s network connection info and configure the default DHCP mode (Dynamic Host Configuration Protocol) and static IP mode for the device either on the device or on the device web interface.To check and configure the network connection.
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R49G Guard Phone Administrator Guide Gateway: set up the correct gateway according to the IP address of the gateway. Pri DNS Server: set up the primary and the backup DNS Server address (Domain Name Server)according to your actual network environment.
R49G Guard Phone Administrator Guide 3.3. Configure Network Connection on the Web Interface To check or configure network connection on the device web Network > Basic interface. Parameter Set-up: IP Address: If the DHCP mode is selected, then the guard door phone will AKUVOX SMART INTERCOM www.akuvox.com...
DNS server is unavailable. 3.4. Configure Device WIFI Connection R49G guard phone supports Wi-Fi connection, you can configure the Wi-Fi connection on the device. To do so you can slide down your finger twice on device home screen and click on then click on Network&Internet >...
R49G Guard Phone Administrator Guide 3.5. Local RTP Configuration For the device network data transmission purpose, device needs to be set up with a range of RTP port (Real-time Transport Protocol) for establishing an exclusive range of data transmission in the network. To set up device local RTP on web Network >...
R49G Guard Phone Administrator Guide Parameter set-up: Starting RTP Port: enter the Port value in order to establish the start point for the exclusive data transmission range. Max RTP port: enter the Port value in order to establish the end point for the exclusive data transmission range.
If you want to create a VLAN network in which you only allow the designated number of devices in the same VLAN to be connected with the R49G guard phone for intercom calls, you can slide down your finger twice on the device home screen and press on and go to Network&internet >...
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R49G Guard Phone Administrator Guide Parameter Set-up: PC Port Setting:tick the check box to enable the PC port setting, if you want to connect the device to the VLAN network from PC port on the device. R49 has two type of ports for the network connection, one is the PC port and the other is LAN port.
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R49G Guard Phone Administrator Guide PC Port Priority: select the PC port priority from 0-9. The higher the number is, the higher priority will be given to the VLAN in terms of sending out the data packets to the devices in the VLAN when the network congestion occurs.
R49G Guard Phone Administrator Guide 4. Access the Device Web Interface You can enter the device IP address on the web browser in order to log in the device web interface by user name and password admin/admin where you can configure and adjust parameter etc.
R49G Guard Phone Administrator Guide 5.Language and Time Setting 5.1. Language Setting When you first set up the device, you might need to set the language to your need or you can do it later . And the language can either be set up directly on the device or on the device web interface according to your preference.
R49G Guard Phone Administrator Guide Language Setting on the Web Interface You can configure the language display on the device web interface. You can go to Phone >Time/Lang > LCD Language. 5.2. Time Setting Time setting can be set up on the device and on the device web interface in terms of time zone, date and time format etc.
R49G Guard Phone Administrator Guide Automatic date&time: when you switch on automatic time and date, the time and date will be automatically synchronized with the NTP server (Network Time Protocol. You can switch off the function if you want to set up the time and date manually.
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R49G Guard Phone Administrator Guide NTP Server: enter the NTP server you obtained in the NTP server field. AKUVOX SMART INTERCOM www.akuvox.com...
R49G Guard Phone Administrator Guide 6.Screen Display Configuration R49G guard phone allows you to enjoy a variety of screen displays to enrich your visual and operational experience through the customized setting to your preference. 6.1. LCD Screen Brightness Setting You can adjust the guard phone screen display brightness. To configure the...
R49G Guard Phone Administrator Guide 6.2. Wallpaper Setting You can customize your wallpaper on the device by selecting the static and dynamic pictures from Gallery, Live Wall papers and Wall papers. Wall paper will appear when the device goes in to sleep mode or in to the lock screen status.To configure the language display, you can slide down your finger...
R49G Guard Phone Administrator Guide 6.3. Sleep Mode Setting You can set the timing for the device to go in to sleep mode. For example, if you set it as 1 minute then the device will go into sleep mode when there is no operation occurred for 1 minute.
R49G Guard Phone Administrator Guide go to Display > Sleep. 6.4. Font size Setting You can set up the font size for the screen display. To configure the font size, can slide down your finger twice on the device home screen and click and go to Display >...
R49G Guard Phone Administrator Guide 6.5. Home Screen Display Setting You can choose your home screen display among three options: Classic, Only Phone And Monitor, Home Care. To select the home screen, you can go to Phone > Preference > HomePage on the device web interface.
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R49G Guard Phone Administrator Guide Configure Screen Lock Type Parameter Set-up: None: select None if you want to disable the screen lock function. Swipe: select Swipe if you want to replace other types of screen lock with upward swipe on the screen for the screen unlock.
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R49G Guard Phone Administrator Guide Configure Screen Lock Message and Notification Parameter Set-up: On lock screen : select notification display among three options as follows: Parameters Description Show all notification Select it if you allow all the notifications content to be displayed on the lock screen.
R49G Guard Phone Administrator Guide 6.7. Screenshot Setting You can set up delay time for the device screen capturing, for example, if you set it as 30 seconds later, then the device will start the capturing the current device screen automatically for one time. You can slide down your finger...
R49G Guard Phone Administrator Guide 6.8. Screensaver Setting You can select your screensaver, which will be displayed after the device goes into the sleep mode. To configure the screensaver, you can slide down your finger twice on the device home screen and press on and go to Display >...
R49G Guard Phone Administrator Guide 6.9. Large text Setting Screen Display R49G guard phone allows you to amplify everything shown on the screen so that you see everything on the screen with greater ease. To do it, you can slide down your finger twice on the device home screen and click on go to Display >...
R49G Guard Phone Administrator Guide 7.Sound and Volume Configuration R49G door phone provides you with various types of ringtone, volume, to configure sound, volume, and ringtone, you can slide down your finger twice on the device home screen and press and go to Sound.
R49G Guard Phone Administrator Guide Parameter Set-up: Tone HandFree/HandSet/HeadSet: the volume of ring tone when there is an incoming call with handfree, handset or headset mode. Talk HandFree/HandSet/HeadSet: the volume during talking of handfree, handset ot headset mode.
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R49G Guard Phone Administrator Guide Parameter Set-up: Keypad Press sound: the volume of pressing key. Ringtone volume: select ringtone for incoming calls. AKUVOX SMART INTERCOM www.akuvox.com...
R49G Guard Phone Administrator Guide 8.Call Configuration 8.1. IP call and IP Call Configuration To configure the IP call feature on the device web Phone > Call Feature > Others interface. Parameter Set-up: Direct IP: enable and disable the IP call according to your need.
R49G Guard Phone Administrator Guide 8.2.1.SIP Account Registration R49G guard phone supports two SIP accounts that can all be registered according to your applications. For example, you can switch between the two SIP accounts. The SIP account can be configured on the device and on the device interface.
R49G Guard Phone Administrator Guide Parameter Set-up: Account: select Account1 or Account2 and switch on the two account according to your need. Register Name: enter the SIP account register Name obtained from the SIP account administrator. User Name: enter the user name obtained from SIP account administrator.
R49G Guard Phone Administrator Guide Parameter Set-up: Reg Server IP: enter the Server’s IP address number or its URL. Reg Server Port: set up SIP server port for data transmission. Reg Server IP 2: set up the back IP server.
8.4. Call Setting 8.4.1.Call Auto-answer Configuration R49G guard phone will auto answer incoming calls if call auto-answer is enabled and auto answer number is set up . To enable or disable on web Account > Advanced > Call > Auto Answer interface. And set up the corresponding auto answer parameters on web Phone >...
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R49G Guard Phone Administrator Guide Parameter Set-up: Auto Answer (direct IP): turn on the the Auto Answer function by ticking the square box . Auto Answer Number: the Auto answer whitelist which means you can add some specific numbers here, the call from these numbers will be answered automatically.
R49G Guard Phone Administrator Guide Answer Mode: set up the video or audio mode you preferred for answering the call automatically. Auto Answer Delay: set up the delay time (from 0-30 sec.) before the call can be answered automatically. For example, if you set the delay time as 1 second, then the call will be answered in 1 second automatically.
R49G Guard Phone Administrator Guide This feature is only available for SIP call, not IP call. 8.5. Emergency Call Setting Emergency call is used to initiated emergency calls to the three pre-defined emergency contacts for the urgent help, especially for the elders and children.
R49G Guard Phone Administrator Guide 8.6. Call Forwarding Setting Call Forward is a feature used to redirect an incoming call to the specific third party. Users can redirect the incoming call based on different scenarios. Typically, call forward has three modes: Always Forward/ No Answer Forward/Busy Forward.
R49G Guard Phone Administrator Guide Call Forward Busy: To enable busy forwarding function; incoming calls will be forwarded to a specific number if phone is busy. No Answer Forwarding: To enable no answer forwarding function; incoming calls will be forwarded to a specific number if phone is not picked within no answer ring time.
R49G Guard Phone Administrator Guide Always Forward: to enable always forwarding function; all incoming calls will be automatically forwarded to a specific number. Busy Forward: to enable busy forwarding function; incoming calls will be forwarded to a specific number if phone is busy.
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R49G Guard Phone Administrator Guide Parameter Set-up: Account: select the account to which you want to apply dial number replacement. The account is “Auto” by default ( to call out from the account in which the dial number has been registered). You can select either account 1 or account 2 from which the number can be dial out.
R49G Guard Phone Administrator Guide “ 101” then the five intercom devices with the dial number will be called to at the same time when you dial 101. 8.8. Area Code Area codes are also known as NPAs (Numbering Plan Areas). They usually indicate different geographical areas within one country.
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R49G Guard Phone Administrator Guide automatically dialed out as you enter the number, without pressing the dial button. You can click on and go to Dial Plan and switch from Dial plan to Dial now to do the setting. Parameter Set-up: ...
R49G Guard Phone Administrator Guide 9.Intercom Message You can check, create, and clear messages as needed on the Message screen. You can press Message to create a new text message and press Delete to delete the existing messages. AKUVOX SMART INTERCOM...
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R49G Guard Phone Administrator Guide Parameter Set-up: New Message: press this icon to create a new message. Delete: press this icon to clear the messages that have been selected. Cancel: press Cancel for the cancellation. AKUVOX SMART INTERCOM...
10. Audio& Video Configuration 10.1.Audio Codec Configuration Akuvox R49G supports six types of Audio Codec (iLBC_13_3, iLBC_15_2, PCMU, PCMA, G729, G722) for encoding and decoding the audio data during the call session. Each type of Audio Codec varies in terms of sound quality.
R49G Guard Phone Administrator Guide 10.2.CNG configuration R49G allows you to set up CNG (Comfort Noise Generator)during the call. When CNG function is enabled you will be able to hear a comfortable noise in the moment when both side are not talking during a call. You can press and press Audio Settings, then enable the CNG.
R49G Guard Phone Administrator Guide 10.3.VAD configuration VAD ( Voice Activity Detection) is a function used for the detection of the existence of the audio signal during the call. When VAD detects a certain interval of silence during the call, then it will replace the bigger audio packets with the smaller packet of CNG packets, thus creating the CNG that you will hear while reducing the data transmission cost and bandwidth consumption.
R49G Guard Phone Administrator Guide 10.4.AGC configuration AGC (Automatic Gain Control) is a function that is used for the acoustic gain control. It is used in the scenario when the smaller audio input will be amplified and compensated automatically for a larger audio volume as speaker on the other side does not speak to the microphone close enough.
10.6.Video Codec Configuration for SIP calls R49G guard phone supports four type of video codces: H265, H264, H263, VP8. you are required to set up a shared video codes between the two sides for the video data transmission and communication.
R49G Guard Phone Administrator Guide Parameter Set-up: Name: check to select the H264 video codec format for the guard phone video stream. H264 is the video codec by default. Codec Resolution: select the code resolution for the video quality among four options:”QCIF”, “CIF”, “VGA”, “4CIF”...
R49G Guard Phone Administrator Guide Parameter Set-up: Direct IP Codec Resolution: select the code resolution for the video quality among four options:”QCIF”, “CIF”, “VGA”, “4CIF” and “720P” according to your actual network environment. The default code resolution is 4CIF.
R49G Guard Phone Administrator Guide Parameter Set-up: NACK: used to reinforce the data transmission during the video call. It can be used to prevent loosing data packet in the weak network environment when discontinued and mosaic video image occurred.
R49G Guard Phone Administrator Guide 10.10. Other Video Parameters You can configure other video parameters such for the video encoding acceleration, color enhancement and image quality on the device. Parameter Set-up: Hardware Encode Acceleration: enable it to turn on the function to accelerate video encoding on the hardware basis ...
11. Door Access control 11.1.Give Access Permission R49G will be able to give door access permission by allowing the number of door entry when it is called by the X916 door phone, then temp key will be generated by the SmartPlus platform before its being sent to specific visitor.
R49G Guard Phone Administrator Guide 12. Security 12.1.Monitor Setting You can configure the monitor setting on the device You can press Monitor on the home screen then set up monitor. You can enter IP/SIP number of door phone in Device number and fill in device name. Then set up the RTSP address.
R49G Guard Phone Administrator Guide Parameter Set-up: Device Name: enter the name of the device to be monitored. Device Number: Enter the device number according to your need. Destination URL: enter the URL rtsp://deviceIP/live/ch00_0 of the device to be monitored.
R49G Guard Phone Administrator Guide 12.3.Voice Encryption The encryption function provides you with greater security for the intercom call. And R49G support three modes of voice encryption: SRTP(compulsory), SRTP(Optional), ZRTP(Optional) on web Account > Advanced > Encryption interface. Parameter Set-up: ...
R49G Guard Phone Administrator Guide 13. Application 13.1.Calendar You can create your account and set up the events and agenda in the calender. You can press on the home screen and go to Calender to set up your calender. AKUVOX SMART INTERCOM...
R49G Guard Phone Administrator Guide 13.2.Camera R49G has installed a camera in the front, which allows you to take pictures as need. You can press on on the home screen and go to Camera to take picture and videos as need, and you can also review, edit, delete and share the pictures and videos as needed.
R49G Guard Phone Administrator Guide 13.3.Gallery In the Gallery, all the screenshots, pictures, and videos taken can be checked, edited, deleted, and shared shared. You can press on on the home screen and go to Gallery for the management. AKUVOX SMART INTERCOM...
R49G Guard Phone Administrator Guide 13.4.Music R49G guard phone can also serves as a music player. You can press go to Music and then you can play the music by Artist, Album, Songs, Playlist and check on the music being played.
R49G Guard Phone Administrator Guide 13.6.Explorer Explorer in the R49G serves as a file manager that allows to mange all types of files stored in the device. You can search, check, sort, delete, copy, paste the files in the explorer as needed. You can press and go Explorer.
R49G Guard Phone Administrator Guide 13.7.Calculator The calculator in the device allows to do the calculation as needed while you are on the phone etc. You can press and go Explorer. AKUVOX SMART INTERCOM www.akuvox.com...
R49G Guard Phone Administrator Guide 14. Call Log If you want to check on the calls inclusive of the dial-out calls, received calls, and missed calls in a certain period of time, you can check and search the call log on the device web Contacts > Call Logs interface and export the call log from the device if needed.
R49G Guard Phone Administrator Guide 15. Firmware Upgrade Firmwares of different versions for guard phone can be upgraded on the device web Upgrade > Basic interface. AKUVOX SMART INTERCOM www.akuvox.com...
R49G Guard Phone Administrator Guide 16. Backup Configuration files can be imported from your PC or be exported out of the device to your local PC on the device web Upgrade > Advanced > Others interface if needed. AKUVOX SMART INTERCOM...
Auto-provisioning is a feature used to configure or upgrade the devices in batch via third party servers. DHCP, PNP, TFTP, FTP, HTTPS are the protocols used by the R49G guard phone to access the URL of the address of the third party server which stores configuration files and firmwares, which will then be used to to update the firmware and the corresponding parameters on the guard phone.
MAC-based configuration files. 17.3.Autop Schedule Akuvox provides you with different Autop methods that enable the indoor monitor to perform provisioning for itself in a specific time according to your AKUVOX SMART INTERCOM...
R49G Guard Phone Administrator Guide schedule. To set up the schedule on device web Upgrade > Advanced > Automatic Autop interface. Parameter Set-up: Power On: select “Power on”, if you want the device to perform Autop every time it boots up.
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R49G Guard Phone Administrator Guide from 128-255), you are required to configure DHCP Custom Option on the web Upgrade > Advanced > Automatic Autop interface. Note: The custom Option type must be a string. The value is the URL of TFTP server.
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Note: The general configuration file for the in-batch provisioning is with the format “cfg” taking R49G as an example “r000000000049.cfg ( 10 “zeros” in total while the MAC-based configuration file for the specific device provisioning is with the format ”MAC_Address of the device.cfg, for example “0C110504AE5B.cfg.”...
R49G Guard Phone Administrator Guide 17.5.Static Provisioning Configuration You can manually set up a specific server URL for downloading the firmware or configuration file on device web Upgrade > Advanced > Automatic Autop interface. If an autop schedule is set up, the indoor monitor will perform the auto provisioning on a specific timing according to autop schedule you set up.
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HTTP: http://192.168.0.19/ (use the default port 80) http://192.168.0.19:8080/ (use other ports, such as 8080) HTTPS: https://192.168.0.19/ (use the default port 443) Tip: Akuvox do not provide user specified server. Please prepare TFTP/FTP/HTTP/HTTPS server by yourself. AKUVOX SMART INTERCOM www.akuvox.com...
LogLevel: select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purpose. The default log level is “3”.the higher the level is, the more complete the log is.
18.2.PCAP for Debugging PCAP in R49G guard phone is used to capture the data package going in and out of the devices for debugging and troubleshooting purpose. You can set up the PCAP on the device web Upgrade > Advanced > PCAP interface properly before using it.
R49G Guard Phone Administrator Guide 18.3.User Agent User agent is used for the identification purpose when you are doing analysis on the SIP data packet. To do this configuration on web Account > Advanced interface. AKUVOX SMART INTERCOM www.akuvox.com...
R49G Guard Phone Administrator Guide 19. Password Modification 19.1.Modify Device Web Interface Password To modify web interface password, you can do it on device web Securtiy > Basic > Web Password Modify interface. Select "Admin" for the administrator account and " User" for the User Account.
R49G Guard Phone Administrator Guide 20. System Reboot&Reset 20.1.Reboot If you want to reboot the device system, you can operate it on the device web Upgrade > Basic interface as well. More over, you can set up schedule for the device to be restarted.
R49G Guard Phone Administrator Guide 20.2.Reset Device system can be reset on device web interface and on the device. 20.2.1. Reset on the web interface You can go to Upgrade > Basic for the configuration. 20.2.2. Reset on the device...
R49G Guard Phone Administrator Guide 21. Abbreviations ACS: Auto Configuration Server Auto: Automatically AEC: Configurable Acoustic and Line Echo Cancelers ACD: Automatic Call Distribution Autop: Automatical Provisioning AES: Advanced Encryption Standard BLF: Busy Lamp Field COM: Common CPE: Customer Premise Equipment...
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R49G Guard Phone Administrator Guide PCMU: Pulse Code Modulation µ-Law PCAP: Packet Capture PNP: Plug and Play RFID: Radio Frequency Identification RTP: Real-time Transport Protocol RTSP: Real Time Streaming Protocol MPEG: Moving Picture Experts Group MWI: Message Waiting Indicator NO: Normal Opened...
Q2:What operation system is R49G? A2:Android 9.0. Q3:Can I install apps at Akuvox R49G? A3:R49G is based on Android 9.0 system, You can install third party apps as your wish. Q4:Can I communicate other indoor monitor with R49G? A4:Akuvox device can communicate with each other, no matter it is indoor monitor,door phone or ip phone.
R49G Guard Phone Administrator Guide 23. Contact US For more information about the product, please visit us atwww.akuvox.com or feel free to contact us by Sales email: sales@akuvox.com Technical support email: support@akuvox.com Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products.
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