Akuvox R63G is very easy to understand, configure, and deploy. The web interface is designed to provide a clean and user-friendly configuration window so that users won’t get lost in complicated menus and maintenance.
1.2. Features Highlights HD Voice Dual-port Gigabit Ethernet, PoE Up to 3 SIP accounts 2.8" 320 *240 pixel color display with backlight Supports Expansion Modules Full Compatible with Asterisk, BroadSoft Platform Phone Features ...
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Key name Function Description Navigation Assists you in selecting an item that you want to process under the menu by pressing the Up, Down, Right or Left key. Press the center key to save. Soft Keys 1/2/ Key combination includes functions such as History/Favorites/Redial/CallReturn/HotDesking/XML Browser/DND/Menu/MSG/Status/Book/FWD/PickUp/Gr oup PickUp/Intercom/Speed Dial/and so on.
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Rear view and panel descriptions Port Port name Description Power switch Input: 5V DC 2A Internet 10/100M Connect it to Network 10/100M Connect it to PC Port type: RJ-12 connector Handset Port type: RJ-9 connector Headset Port type: RJ-9 connector...
Connect one end of the RJ-45 Ethernet cable to the Internet port at the back of the Akuvox R63G and the other end to wall network jack. Step 3 – Connect the computer Connect one end of the RJ-45 Ethernet cable to the PC port at the back of the Akuvox R63G...
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and the other end to the Ethernet port on you computer. Step 4 – Configure the device Launch the web browser on your computer, and enter the IP address of the phone into the address bar. The login screen will appear if the address is correct. Enter the user name and password to log into the web console.
2 Function 2.1 Make a call 2.1.1 Call Device User can make a phone call via the following methods: 1. Pick up the handset, icon will be shown on the idle screen. 2. Press the Handfree key, icon will be shown on the idle screen. 3.
2.2 Answer the call 1. If User is not on another phone, lift the handset to use, or press the Speaker key/ Answer softkey to answer using the speaker phone, or press the headset key to answer the headset. 2. If User is on another call, press the answer softkey to answer new incoming and hold the current talking.
2.5 DND If you enable DND mode, the phone will reject to answer all calls automatically and play busy tone, the UI will present missed calls at the same time. Mode Custom: There are two types Phone and Custom. Users can remote setup the status of DND from SIP server in Custom mode.
2.7 Call Completion To monitor the status of the other phone and send a prompt when the status changing. For instant, if users make a call and the callee is unavailable to answer the call, the feature will notify the user when the callee is available to receive the call. This function only can be triggered when receiving 486 Busy message.
To configure Call Forward via Phone interface: 1. Press Menu ->Features ->Call Forward ->Enter, or just press FWD key to enter Call Forward interface; 2. There are 3 options: Always, Busy, and No Answer. 3. Choose one of them, then enter the phone number User wants to forward to. Press Save to save the changes.
The Network conference feature allows you to add or delete the party who attend the conference. The local conference feature of IP phone Akuvox R63G can invite two parties at most to attend conference. The conference type of IP phone Akuvox R63G is Local conference with default.
Note: Not all server can support Call Park feature. 2.12 Pickup You can use pickup to answer other users’ incoming call. The IP phone Akuvox R63G supports specified pickup and group pickup. Note: Press the group pickup only to answer line 1 incoming call if there are many...
2.12.1 Specified pickup Specified pickup can answer specified user’s incoming calls 1. Set specified pickup key via phone interface PATH: Press Menu ->Features ->Programmable keys ->Soft Keys ->PickUp ->Press Down key to set label/Value -> Save softkey; 2. Use specified pickup feature When the user of specified pickup number is off or busy, you can press the pickup key to answer incoming call.
2.14 Auto-redial When hang-up by the other party, call failure during the calling, the phone will enter the auto-redial screen, and begin to count. Press OK for redial now or wait for the time is up. After trying designated times of auto-redial, the phone will hang-up automatically.
2. Press the Intercom key or the Back softkey to end the intercom. 3. Answer the intercom incoming calling. 4. In default situation, the IP phone Akuvox R63G will answer the intercom incoming calling automatically and make a noise. You can set the phone to enable silent mode when picking up the intercom call so that the other will not hear you.
stock information. The user receives and displays the service information on the IP phone from the server, and all service information are transmitted in XML object. To configure XML Browser via Phone interface: PATH: Press Menu ->Features ->Programmable keys ->Line Keys/Soft Keys/Function keys ->XML Browser ->...
phone is idle and you can choose to lock the function keys or all keys. And this function can only be configured through the web UI, please refer to the web interface for the details. Function Keys: The function keys are locked. You cannot use the LIINE KEYS, MESSAGE KEY, SOFT KEYS, NAVIGATION KEYS, and FUNCTION KEYS until unlocked.
2.22 BLFListCode BLF List:While using BroadSoft platform, the accounts which are monitored by the sip phone will reply the subscribe news in the form of XML list to improve efficiency. BLF List Code:While using BroadSoft platform,when press BLF List key configured the BLF LIST CODE,can Pick up call or Barge in call.
2.25 Application 2.25.1 Text Message The IP phone Akuvox R63G can send and answer text message. The phone will make a “Du” sound and present “N piece of new message” on the LCD( For example: 1 new message), and a twinkling message icon will appears.
“Delete All”, press the OK softkey then all the messages in the in-box will be deleted. 2.25.2 Voice Message The IP phone Akuvox R63G can send or answer voice message. The phone will make a “Du Du” sound as well as the LED light of message flashes green, and the LCD presents “New Voice Message”...
3 Setting 3.1 Basic setting 3.1.1 Language You can change the language through below method: Press Menu ->Settings ->Basic Setting ->Language 3.1.2 Date &Time 1. The IP phone displays Time and Date in Idle status. You can set the Time and Date obtain from SNTP server automatically or you can set the time and date manually.
1. The Ring Tone refers to incoming ring tone, which reminds the user that there is a incoming call. The IP phone Akuvox R63G supports phone ring tone to distinguish the incomings from other near phones’ ring tone; Besides, The IP phone Akuvox R63G...
3.2.1 Local Phone Book The Local Phone Book is used for storing the contacts names and number. The Akuvox R63G can store up to 500 entries contacts. You can add, edit, delete, search, or call any contact from the Local Phone Book.
1. Press the Add softkey to enter the Add Contact interface. 2. Input name in the relevant area. 3. Press the Down key on the phone keyboard to input the office number in the relevant area. 4. Press the Down key on the phone keyboard to input mobile number in the relevant area.
3.2.2 Blacklist 100 Blacklists contacts are available with Akuvox R63G IP phone. You can add, edit, delete, search or call contact. The phone will reject to answer automatically within the blacklists contacts’ incoming call. PATH: Press Phone book ->Blacklist ->Add.
3.3 History Management The History management of IP phone Akuvox R63G contains dialed calls, received calls, missed calls and forwarded calls and support 100 logs storage at most. You can check the history, make calls from the calls history and delete the calls history.
3.5 SIP Account Management You can register one account or multi-account, but also can set one account key or multi-account keys for one account. 3.5.1 Register an account Register an account via phone interface: 1. Press the Menu softkey to enter setting interface to select advanced setting, input password(password: admin) to select account;...
3.6 Basic Network Settings Through the Basic Network setting, you can set the IP Phones to get the IP address by three ways:DHCP, static IP and PPPoE, also can set the VLAN, PC port mode. PATH: Menu ->Settings ->Advanced Setting ->Network. 3.6.1 DHCP Mode 1.
3.6.4 Configure PC Port 1. In the Network Settings interface, press the Up or Down key on the phone keyboard to select PC Port, press the OK key on the phone keyboard or the Enter softkey to enter PC Port configuration interface; 2.
PC Port 1. In the PC Port interface, press the Up or Down key on the phone keyboard to select LAN Port, press the OK key on the phone keyboard or the Enter softkey to enter PC Port. 2. In the PC Port interface, press the Up or Down key on the phone keyboard to configure the functionality Enable, VID, Priority.
4 WEB Interface Press OK Key to check the phone IP address. Enter the corresponding IP in web address bar. Input username and password to login in web interface.(Username and password: admin/admin by default) 4.1 Status ->Basic Go to the path: Status ->Basic Sections Description Product Information...
Account Information To display device’s Account information and Registration status (account username, registered server’s address, Register result). 4.2 Account ->Basic Go to the path: Account ->Basic Sections Description SIP Account To display and configure the specific Account settings. Status: To display register result. ...
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User Name: Allocated by your SIP server provide, used for authentication. Password: Used for authorization. SIP Server 1 To display and configure Primary SIP server settings. Server IP: SIP server address, it could be an URL or IP address.
4.3 Account ->Advanced Go to the path: Account ->Advanced...
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Sections Description SIP Account To display current Account settings or to select which account to display. Codecs To display and configure available/unavailable codecs list. Codec means coder-decoder which is used to transfer analog signal to digital signal or vice versa. Familiar codecs are PCMU(G711U), PCMA(G711A), G722 (wid-bandth codecs), G723,G726,G729 and so on.
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every time the IP phone receives a provisional SIP message from SIP server. User=phone: If enabled, IP phone will send user=phone within SIP message. PTime: Interval time between two consecutive RTP packets. Anonymous Call: If enabled, all outgoing call for the designated account will be anonymous number.
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Encryption To enable or disabled SRTP feature. Voice Encryption(SRTP): If enabled, all audio signal (technically speaking it’s RTP streams) will be encrypted for more security. To display NAT-related settings. UDP Keep Alive message: If enabled, IP phone will send UDP keep-alive message periodically to router to keep NAT port alive.
4.4 Network ->basic Go to the path: Network ->Basic Sections Description LAN Port To display and configure LAN Port settings. DHCP: If selected, IP phone will get IP address, Subnet Mask, Default Gateway and DNS server address from DHCP server automatically. ...
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Sections Description LLDP To display and configure LLDP settings. LLDP Active: To enable or disable LLDP feature. Packet interval: To configure the interval for LLDP admin message. Note: LLDP stands for Link Layer Discovery Protocol, it’s...
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used to exchange device information between any two directly-connected devices. LLDP is often used to configure Voice Vlan automatically for IP phone. Local RTP To display and configure Local RTP settings. Max RTP Port: Determine the maximum port that RTP stream can use.
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specification entitled CPE WAN Management Protocol (CWMP).It defines an application layer protocol for remote management of end-user devices. 802.1x To display and configure 802.1x settings. 802.1x Mode: To enable or disable 802.1x. Identity: To input identity if 802.1x is enabled. ...
4.6 Phone ->Time/Lang Go to the path: Phone ->Time/Lang Sections Description Web Language To choose the web language. LCD Language To choose the phone language. Format Setting To configure time display settings. Time Format: Determine what format to display on Phone UI(12 hour/24 hour).
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Type To select how to configure time, it could be set by manually or get from INTERNET automatically via NTP server. Manual: To set Time and Date manually. Auto: To get Time via NTP server. Note: If you set time to be Manually, it only tak effect till next reboot, after reboot, the phone will switch to Auto mode automatically, because there is no way for IP phone to record time during power off.
4.7 Phone ->Preference Go to the path: Phone ->Preference Sections Description Headset Mode To enable or disable Headset Mode. Active: If enabled, the default audio track will be headset mode, if audio track is changed during a call, it will be back to headset mode after you hangup the call.
4.8 Phone ->Call Feature Go to the path: Phone ->Call Feature...
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Sections Description Mode To enable or disable feature key sync. Feature Key Sync: To enable or disable feature key sync. Mode: Select the desired mode. Forward Transfer To display and configure Forward setting. Note: There are three types of forward: Always Forward, Busy Forward and No answer Forward.
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Call Park Call park allows users to park a call to a special extension and then retrieve it via any other phone within the same system. Active: To enable or disable call park feature. Account: To determine which account to take effect. ...
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Keypad Unlock PIN: To lock the phone with a password. Keypad Lock Timeout: the idle interval to lock the phone. Key As Send Key As Send allows you to disable send key or assign pound key as send key. UACSTA Using CSTA for SIP phone user agents.
4.9 Phone ->Voice Go to the path: Phone ->Voice Sections Description Echo Canceller Echo Canceller: To remove acoustic echo from a voice communication in order to improve the voice quality . VAD(Voice Activity Detection): Allow IP phone to detect the presence or absence of human speech during a call.
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artificial noise gives the illusion of a constant transmission stream, so that background sound is consistent throughout the call and the listener does not think the line has released. Jitter Buffer Jitter buffer is a shared data area where voice packets can be collected, stored, and sent to the voice processor in even intervals.
4.10 Phone ->Key/Display Go to the path: Phone ->Key/Display Sections Description Line Key Allows user to assign specific feature to the designated line key. For line key, the available feature list: DND, Menu, MSG, Status, Book, Fwd, PickUp, Group PickUp, Intercom, Speed Dial, History, Favorites, Redial, Account, ACD, BLF, BLFList, Call Return, Hot Desking, Record, XML Browser, DTMF,XML VoiceMail,XML PhoneBook, XML History,Multicast paging.
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function keys. For function keys, the available features list: N/A, DND, Menu, MSG, Status, Book, Fwd, PickUp, Group PickUp, Intercom, Speed Dial, History, Favorites, Redial, Call Return, Hot Desking, XML Browser. Display Backlight Intensity: To adjust the backlight intensity of Phone UI.
4.11 Phone ->Ext Key Go to the path: Phone ->Ext Key Sections Description Upload To upload firmware for expansion module Firmware Version To display firmware version Expansion Module To mark target expansion module to be configure Backlight Intensity To set the backlight intensity for expansion module Backlight Time To set the duration of backlight Ext Key...
Allow user to upload and view ringtone files or delete uploaded ringtone files. Note: Ringtone files must be .wav format and has some specific requirement, please contact to Akuvox technical support team for instructions how to make ringtone files. System ringtones files cannot be deleted thus user can only delete uploaded ringtones.
4.13 Phone ->Tones Go to the path: Phone ->Tones Sections Description Tone Allows user to select a specialized tone sets (classified by countries) or to customize own tones. Note: Available country tones sets are: China,Spain,Luxembourg,Sweden,Taiwan,Belgium,Denm ark,Finland,Germany,Netherlands,Norway,Portugal.
4.14 Phone ->Dial Plan ->Replace Rule Go to the path: Phone ->Dial Plan ->Replace Rule Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Rules Modify Allow user to modify selected rules information, for replace rule, you can modify related accounts, prefix and replace.
4.15 Phone ->Dial Plan -> Dial Now Go to the path: Phone ->Dial Plan ->Dial Now Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Dial Now Delay Allow user configure dial now delay time for dial now. It means user can configure the IP phone to dial out the phone number automatically after the designated delay time if it match any dial now rule.
4.16 Phone ->Action URL Go to the path: Phone ->Action URL Sections Description Action URL To display and configure Action URL settings. Setup Completed: When the IP phone completes startup. Registered: When the IP phone successfully registers an account. ...
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incoming call. Outgoing Call: When the IP phone places a call. Established: When the IP phone establishes a call. Terminated: When the IP phone terminates a call. Open DND: When the IP phone enables the DND mode.
Busy To Idle: When the state of phone changes from busy to idle. 4.17 Phone ->Multicast Go to the path: Phone ->Multicast Sections Description Multicast Setting To display and configure the Multicast setting. Paging Barge: Choose the multicast number ,the range is 1-10.
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Sections Description Contact To display and select local contact type. All Contacts: To display or edit all local contacts. Favorites: To display or edit favorites contacts. Black List: To display black list contacts. Search To search designated contacts from local phonebook. Dial To dial out a call or hangup an ongoing call from Web UI.
Import/Export To import or export the contact or blacklist file. 4.19 PhoneBook ->Remote Book Go to the path: PhoneBook ->Remote Book Sections Description Remote Book To display and configure Remote Book settings. Index: To select desired Remote Book item to display and configure.
4.20 PhoneBook ->Call Log Go to the path: Phone Book ->Call Log Sections Description Call History To display call history records. Available call history types are All calls, Dialed calls, Received calls, Missed calls, Forwarded calls. HangUp: To click to hangup ongoing call on the IP phone.
4.21Phone Book ->LDAP Go to the path: Phone Book ->LDAP Sections Description LDAP To display and configure LDAP phonebook settings. Name Filter: The settings used to tell LDAP server what name attributes to search. Number Filter: The settings used to tell LDAP server what number attributes to search.
Max Hits: To configure the maximum size of result response from LDAP server. Search Delay Time: To configure delay time before initiate LDAP searching request after you input a value from Phone UI. Note: For setting details,please consult with your system administrator for further information.
PhoneBook server. Password: Password used to access Broadsoft PhoneBook server. Note: IP phone supports at most 5 Broadsoft PhoneBook items. For Broadsoft PhoneBook’s server address, port, username and password, you need to consult your Broadsoft service provider for further information. 4.23 Upgrade ->Basic Go to the path: Upgrade ->Basic Sections...
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settings. Reboot To reboot IP phone remotely from Web UI.
4.24 Upgrade ->Advanced Go to the path: Upgrade ->Advanced Sections Description PNP Option To display and configure PNP setting for Auto Provisioning. PNP: Plug and Play, once PNP is enabled, the phone will send SIP subscription message to PNP server automatically to get Auto Provisioning server’s address.
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DHCP Option To display and configure custom DHCP option. DHCP option: If configured, IP Phone will use designated DHCP option to get Auto Provisioning server’s address via DHCP. This setting require DHCP server support corresponding option. Manual Update Server To display and configure manual update server’s settings.
temporary file, this file maximum size is 1M(mega bytes), and will top capturing once reaching this maximum size. Others To display or configure others features from this page. Config file: To export or import configure file for IP phone. 4.25 Security ->Basic Go to the path: Security ->Basic Sections Description...
4.26 Security ->Advanced Go to the path: Security ->Advanced Sections Description Web Server Certificate To display or delete Certificate which is used when IP phone is connected from any incoming HTTPs request. Note: The default certificate could not be deleted. Web Server Certificate To upload a certificate file which will be used as server Upload...
5 Troubleshooting Issue 1:The LCD does not light up Check the AC power adapter. Make sure it is the one provided in your package. Check the power outlet. Make sure that the power that outlet you are plugging your device into is working.
6 Appendix : Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
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Time Zone Time Zone Name −03:00 Denmark-Greenland(Nuuk) −03:00 Argentina(Buenos Aires) −03:00 Brazil(no DST) −03:00 Brazil(DST) −02:00 Brazil(no DST) −01:00 Portugal(Azores) Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chatam...
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Time Zone Time Zone Name +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut) +02:00 Moldova(Kishinev) +02:00 Russia(Kaliningrad) +02:00 Romania(Bucharest) +02:00 Syria(Damascus) +02:00 Turkey(Ankara) +02:00 Ukraine(Kyiv, Odessa) +03:00 East Africa Time +03:00 Iraq(Baghdad) +03:00 Russia(Moscow) +03:30...
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Time Zone Time Zone Name +08:00 China(Beijing) +08:00 Singapore(Singapore) +08:00 Australia(Perth) +09:00 Korea(Seoul) +09:00 Japan(Tokyo) +09:30 Australia(Adelaide) +09:30 Australia(Darwin) +10:00 Australia(Sydney, Melbourne, Canberra) +10:00 Australia(Brisbane) +10:00 Australia(Hobart) +10:00 Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) +11:00 New Caledonia(Noumea) +12:00 New Zeland(Wellington, Auckland) +12:45 New Zeland(Chatham Islands) +13:00...
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