Akuvox SP-R59P User Manual
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Akuvox SP-R59P User Manual

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SP-R59P IP Phone User Manual
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Summary of Contents for Akuvox SP-R59P

  • Page 1 SP-R59P IP Phone User Manual...

  • Page 2: Table Of Contents

    Content 1.Overview ..................5 1.1. Introduction ..................... 5 1.2. Features ......................6 1.3. Keypad ......................7 1.4. Icons introduction ..................11 2. Installation ................12 2.1. Check package contents ................. 12 2.2. Connection diagram ..................12 2.3. Installation Steps .................... 13 3.
  • Page 3 3.19. Call Recording....................29 3.20. Keypad Lock ....................29 3.21. Busy Lamp Field (BLF) .................. 30 3.22. BLFListCode ....................32 3.23. Automatic Call Distribution(ACD) ..............32 3.24. DSS Key ......................32 3.25. Hoteling ......................33 3.26. Application ....................35 3.26.1.Text Message ..................35 3.26.2.
  • Page 4 5.4. Network->Basic ....................75 5.5. Network->Advanced ..................76 5.6. Phone ->Time/Lang ..................80 5.7. Phone->Preference ..................82 5.8. Phone->Call Feature ..................83 5.9. Phone->Voice ....................87 5.10. Phone->Key/Display ..................88 5.11. Phone->Dss Key .................... 91 5.12. Phone->Ext Key .................... 91 5.13.

  • Page 5: Overview

    Based on the SIP standard, the Akuvox R59P has been tested to ensure comprehensive interoperability with equipments from VoIP infrastructure leaders enabling service providers to quickly roll-out competitive, feature rich services to their customers. Akuvox R59P is very easy to understand, configure, and deploy. The web interface is...

  • Page 6: Features

    Akuvox SP-R59P Overview designed to provide a clean and user-friendly configuration window so that users won’t get lost in complicated menus and maintenance. 1.2.Features  Highlights  HD Voice  Up to 6 SIP Accounts  4.3‘’ 480x272 Graphical LCD with Backlight, 4-bit Grayscale ...

  • Page 7: Keypad

    Akuvox SP-R59P Overview  IP-PBX Features  SMS, Voicemail, MWI Message Notification  Music on hold, Intercom  BLF(Busy Lamp Field)  Call Pickup，Group Call Pickup  Call Recording  Anonymous Call, Anonymous Call Rejection  Network Features  SIP V1(RFC2543), V2(RFC3261) ...
  • Page 8 Akuvox SP-R59P Overview  Keypad Description Key name Function Description Navigation Assists you in selecting an item that you want to process under the menu by pressing the Up, Down, Right or Left key. Press the center key to save.
  • Page 9 Akuvox SP-R59P Overview Transfer To transfer a call Headset Use the headset to call out or call in Conference To initiate conference call Redial View the Missed Calls, Incoming Calls and Dialed Calls. Mute Press this key in calling mode and you can hear the other side, but the other side cannot hear you.
  • Page 10 Akuvox SP-R59P Overview PickUp/Intercom/Speed Dial/and so on.  Rear view and panel descriptions...

  • Page 11: Icons Introduction

    Akuvox SP-R59P Overview Port Port name Description Power switch Input: 5V DC 1A Internet 10/100M Connect it to Network 10/100M Connect it to PC 1.4.Icons introduc Port type: RJ-12 connector tion Handset Port type: RJ-9 connector Headset Port type: RJ-9 connector...

  • Page 12: Installation

    Akuvox SP-R59G Installation 2. Installation 2.1. Check package contents Please refer to the package list below to check the completeness of package Name Quantity SIP IP Phone unit handset RJ-9 Cable Power Adapter RJ-45 Cable Stand Quick installation guide 2.2. Connection diagram...

  • Page 13: Installation Steps

    Akuvox R59P and the other end to wall network jack. Step 3 – Connect the computer Connect one end of the RJ-45 Ethernet cable to the PC port at the back of the Akuvox R59P and the other end to the Ethernet port on you computer.

  • Page 14: Functions

    Akuvox SP-R59P Functions 3. Functions 3.1. Make a call 3.1. 1. Call devices User can make a phone call via the following methods： 1. Pick up the handset, icon will be shown on the idle screen. 2. Press the Handfree key, icon will be shown on the idle screen.

  • Page 15: Answer A Call

    Akuvox SP-R59P Functions 3.2. Answer a call 1. If User is not on another call, pick up the handset or press the Speaker key/Answer softkey to answer directly . You can also press headset key to answer if you use headset.

  • Page 16: Do Not Disturbed (Dnd)

    Akuvox SP-R59P Functions 3.5. Do Not Disturbed (DND) If you enable DND mode, the phone will reject to answer all calls automatically and play busy tone, the UI will present missed calls at the same time. To configure Mode: Press Menu->Feature->DND Code->Mode Custom ...
  • Page 17 Akuvox SP-R59P Functions  DND Emergency: Add one or more authorized numbers in white list. When DND is enabled, these emergency numbers also can be answered. Enable DND Emergency, enter the authorized number. This function can be active. To configure Mode: Press Menu->Feature->DND Code->DND Code ...

  • Page 18: Call Waiting

    Akuvox SP-R59P Functions 3.6. Call Waiting Call Waiting is a feature that alerts you to an incoming call while you're on another call To configure Call Forward via Phone interface: 1. Press Menu -->Features-->Call Waiting-->Enter. 2. Use the Left or Right key to activate or deactivate call waiting.

  • Page 19: Call Forward

    Akuvox SP-R59P Functions Note: Not all servers can support call completion. 3.8. Call Forward You can set the static forward to switch all the incoming calls to specified number; Also you can use dynamic forward to switch all the incoming calls forward to the number you input when the phone is ringing.

  • Page 20: Call Transfer

    Akuvox SP-R59P Functions 2. There are 3 options: Always, Busy, and No Answer. 3. If User chooses one of them, enter the phone number User wants to forward to receiving party. Press Save to save the changes. 3.9. Call Transfer You can use the following two ways to transfer talking to the other party：...

  • Page 21: Conference

    The Network conference feature allows you to add or delete the party who attend the conference. The local conference feature of IP phone Akuvox R59P can invite two parties at most to attend conference. The conference type of IP phone Akuvox R59P is Local conference with default.

  • Page 22: Make Two Lines Talking Attend Conference

    Akuvox SP-R59P Functions or the Send softkey to make a call; When the second party answers your call, inquire whether they want to attend conference; 5. Press the Conference softkey to start 3-way conference; 6. Press the Split softkey to split to two lines standalone talking, then this two parties talking are under Hold status;...

  • Page 23: Pickup

    Down key to set Account-->Press the Save softkey to save; 3.12. Pickup You can use pickup to answer other users’ incoming call. The IP phone Akuvox R59P supports specified pickup and group pickup. Note: Press the group pickup only to answer line 1 incoming call if there are many lines incoming calls in group.

  • Page 24: Speed Dial

    Akuvox SP-R59P Functions Keys-->Group PickUp -->Press Down key to set label/Value/Account--> Save softkey; 2. Use group pickup feature When anyone in group receives an incoming call, you can press the group pickup key to answer. 3.13. Speed Dial You can use the Speed Dial feature to dial the specified contact speedily PATH: Press Menu-->Features-->Programmable keys-->Line Keys/Soft Keys/Function...

  • Page 25: Hot Line

    Akuvox SP-R59P Functions To configure Auto Redial via Phone interface: 1. Press Menu -->Features-->Auto Redial-->Enter; 2. Use the Left or Right key to activate or deactivate Auto Redial; 3. Use the Up or Down key to configure Interval and Times;...

  • Page 26: Intercom

    2. Press the Intercom key or the Back softkey to end the intercom. 3. Answer the intercom incoming calling. 4. In default situation, the IP phone Akuvox R59P will answer the intercom incoming calling automatically and make a noise. You can set the phone to enable silent mode when picking up the intercom call so that the other will not hear you.

  • Page 27: Set The Hotdesking Key

    Akuvox SP-R59P Functions 3.17.1. Set the HotDesking Key To configure HotDesking via Phone interface: PATH: Press Menu-->Features-->Programmable keys-->Line Keys/Soft Keys/Function Keys-->HotDesking--> Press Down key to set label--> Save softkey; 3.17.2. HotDesking Feature 1. After setting the HotDesking on Soft key, back to the idle screen.

  • Page 28: Xml Browser

    Akuvox SP-R59P Functions 4. After clear the setting, the phone will enter the account setting screen. 5. After entering the account information, back to the home screen, and begin to use the new account. 3.18. XML Browser XML Browser allows the users to develop and deploy custom services. Users need to pre-configure a custom service functions on the server, such as news, weather report, stock information.

  • Page 29: Call Recording

    Akuvox SP-R59P Functions 3.19. Call Recording You can record calls by pressing a record key on the phone. The IP phone only supports audio record.  Record: The phone sends SIP INFO message containing a specific header “Record: on/off ” to trigger a recording.

  • Page 30: Busy Lamp Field (Blf)

    Akuvox SP-R59P Functions function can only be configured through the web UI, please refer to the web interface for the details.  Function Keys: The function keys are locked. You cannot use the LIINE KEYS, MESSAGE KEY, SOFT KEYS, NAVIGATION KEYS, and FUNCTION KEYS until unlocked.
  • Page 31 Akuvox SP-R59P Functions the phone user status (busy or idle). When the monitored user places a call, a busy indicator on the supervisor’s phone indicates that the user’s phone is in use. BLF LED Mode BLF LED Mode provides two kinds of definition for the BLF key LED status.

  • Page 32: Blflistcode

    Three types of DSS keys: Line Keys, Soft Keys and Function Keys. The details will be introduced in the following. The use of soft keys and function keys are almost the same. The Akuvox R59P IP phone supports 10 DSS keys. DSS Key combination includes functions such as:...

  • Page 33: Hoteling

    Akuvox SP-R59P Functions History/Favorites/Redial/Account/ACD/BLF/BLFList/CallReturn/HotDesking/Record/X ML Browser/DTMF/DND/ Menu/MSG/Status/Book/Fwd/PickUp/Group pickUp/Intercom/ Speed Dial To configure a DSS key via phone user interface: PATH: Press Menu-->Features-->Programmable keys-->DSS keys. 3.25. Hoteling Hoteling function enables the customer to login the own sip account on the Host IP phone, after login to the phone, the customer can use his own guest account on the host IP phone.
  • Page 34 Akuvox SP-R59P Functions 1.3. User can login the extension number 4723 on this host IP phone, to call in and out using his own extension number. 2、Work on different time division 2.1. Users A and B work on different time division at a same table with a same host IP phone, their extension numbers are 4722 and 4723.

  • Page 35: Application

    3.26. Application 3.26.1.Text Message The IP phone Akuvox R59P can send and answer text message. The phone will make a “Du” sound and present “N piece of new message” on the LCD( For example: 1 new message), and a twinkling message icon will appears.
  • Page 36 Akuvox SP-R59P Functions Note: Not all servers supports message feature. Read Text Message 1. Access Menu->Message->Text Message-> In box 2. Press the OK key on the phone keyboard or the Enter softkey to enter the Text Message interface, Press the OK key on the phone keyboard or the Enter softkey to enter the in-box interface.
  • Page 37 Akuvox SP-R59P Functions to the relevant receiver. 6. Input the number of receiver; Press the Send softkey to send message. Delete Text Message 1. In the Idle, press the Menu softkey. 2. Press the main menu interface, Press the Down key on the phone keyboard to select message, Press the OK key on the phone keyboard or the Enter softkey to enter the Message interface.

  • Page 38: Voice Message

    Functions 3.26.2. Voice Message The IP phone Akuvox R59P can send or answer voice message. The phone will make a “Du Du” sound as well as the LED light of message flashes green, and the LCD presents “New Voice Message” on the LCD with a twinkling voice message icon.
  • Page 39 Akuvox SP-R59P Functions 5. Press the OK key on the phone keyboard or the Enter softkey to set account 1, input voice message visit account number( For example: *97), press 123 softkey to switch the input methods. 6. Press the Down key on the phone keyboard to set account 2, input the Visit account number of voice message( For example: *99), press 123 softkey to switch the input methods.
  • Page 40 Akuvox SP-R59P Functions  Select the account you will check and press the Connect softkey to check voice message.

  • Page 41: Settings

    Soft key to enter the Language interface 2. User can press Up or Down key on the keyboard to choose the suitable language. Press Save soft key to save the configuration. Akuvox uses English by default. 4.1.2. Date & Time The IP phone displays Time and Date in Idle status.
  • Page 42 Akuvox SP-R59P Settings Set SNTP via phone interface: 1. Go to the path: Menu -> Settings -> Basic Setting -> Date & Time -> SNTP Setting. Press Enter soft key to enter the SNTP interface. 2. Press Switch key to modify the local time zone for SNTP server. Input the Primary server you need .
  • Page 43 Akuvox SP-R59P Settings Format setting: To set the date & time format via the phone interface, access Menu -> Settings -> Basic Setting -> Date & Time -> Format Setting:  Access the Time Format in Format Setting interface, then press the Left or Right key on the phone keyboard, or the Switch softkey to select the time format (12Hour or 24Hour).

  • Page 44: Backlight

    Akuvox SP-R59P Settings Display mode setting: To setup which mode will show in the main interface. There are 3 modes - Day, Day Date, Disable. Press Switch soft key to change the mode you need. 4.1.3. Backlight 1. Go to the path: Menu -> Settings -> Basic Setting ->Backlight 2.

  • Page 45: Password Setting

    Akuvox SP-R59P Settings 4.1.4. Password Setting This function is to set into the advanced Settings password 1. Go to the path: Menu -> Settings -> Advanced Setting ->Password Setting(you need enter the user name:admin , password; admin) 2. Input the currently password, the new password, then confirm new password.

  • Page 46: Ring Tones

    Handset Volume. Press - or + soft key to adjust. Press Save soft key to save the configuration. 4.2.2. Ring Tones The Ring Tone refers to incoming ring tone, which reminds the user that there is new incoming call. The IP phone Akuvox R59P supports phone ring tone to distinguish the...

  • Page 47: Phone Book

    Akuvox SP-R59P Settings incomings from other near phones’ ring tone; At the same time, the IP phone Akuvox R59P also support setting specific incoming ring tone for contacts. 1. To set the ring tone via the phone interface, access Menu -> Settings -> Basic Setting ->...
  • Page 48 Akuvox SP-R59P Settings 3. Input name in the relevant area. 4. Press the Down key on the phone keyboard to input the office number in the relevant area. 5. Press the Down key on the phone keyboard to input mobile number in the relevant area.
  • Page 49 Akuvox SP-R59P Settings 4.3.1.1.2. Add contact from All Calls History Add contact from All Calls History in the phone interface: 1. Press the History softkey; 2. Press the Up or Down key on the phone keyboard to select the contact you want to add;...
  • Page 50 Akuvox SP-R59P Settings 4.3.1.1.3. Search Contacts 1. Press the Book softkey in the Idle interface to enter the Phone Book menu. 2. Select the Local Phone Book, Press the OK key on the phone keyboard or the Enter softkey to enter the Local Phone Book.

  • Page 51: Blacklists

    Settings 4.3.2. Blacklists 100 Blacklists contacts are available with Akuvox R59P IP phone. You can add, edit, delete, search or call contact. The phone will reject to answer automatically within the blacklists contacts’ incoming call. User can add blacklist directly or add from the contact.

  • Page 52: Remote Phone Book

    Akuvox SP-R59P Settings 3. Or you can choose a exited contact, press Option soft key, choose Move to Blacklist. 4.3.3. Remote Phone Book Access the remote phone book, add the contacts to the local phone book from the remote phone book or make calls from the remote phone book. 5 URLs of remote phone book is available to set.
  • Page 53 Akuvox SP-R59P Settings Access the remote phone book via phone interface. 1. Access Book->Remote phone book. The LCD will display the contacts of this remote group. 2. Press the key or the Back softkey to unlink. 3. Press the Enter softkey to enter the Phone Book Menu.

  • Page 54: History Management

    Settings 4.4. History Management The History management of IP phone Akuvox R59P contains dialed calls, received calls, missed calls and forwarded calls and support 100 logs storage at most. You can check the history, make calls from the calls history and delete the calls history.

  • Page 55: System Customizations

    Akuvox SP-R59P Settings History. 4.5. System Customizations 4.5.1. Programmable keys 1. Press the Menu softkey in the Idle interface, access Menu->Features-> Programmable keys; 2. Select the programmable key you will set and press the Enter softkey; 3. Select key style in the type area;...

  • Page 56: Sip Account Management

    Akuvox SP-R59P Settings 4.5.2. SIP Account management You can register one account or multi-account, but also can set one account key or multi-account keys for one account. 4.5.2.1. Register an Account Register an account via phone interface： 1. Press the Menu softkey to enter setting interface to select advanced setting, input password(password: admin) to select account;...
  • Page 57 Akuvox SP-R59P Settings 4.5.2.2. Disable an Account 1. Access Menu->Settings->Advanced setting->Account (password: admin). 2. Select the account you want to disable and press the Enter softkey. 3. Select ”Disable” in the account active status area. 4. Press the Save softkey to save or the Back softkey to cancel.

  • Page 58: Basic Network Settings

    Akuvox SP-R59P Settings 4.6. Basic Network Settings Through the Basic Network setting, you can set the IP Phones to get the IP address by three ways：DHCP, static IP and PPPoE, also can set the VLAN, PC port mode. PATH: Menu -> Settings -> Advanced Setting -> Network.

  • Page 59: Static Ip Mode

    Akuvox SP-R59P Settings 4.6.2. Static IP Mode To configure the Static IP mode via phone user interface. 1. In IP Phone idle interface,press soft key Menu->Settings->Advanced Setting(default password:admin)->Network->LAN Port. 2. Press navigation key Down on the phone keypad to select Static IP,then press OK...

  • Page 60: Configure Pc Port Mode

    Akuvox SP-R59P Settings 4.6.4. Configure PC Port Mode To configure the PPPOE mode via phone user interface. Bridge mode 1. In IP Phone idle interface,press Menu->Settings->Advanced Setting(default password:admin)->Network->PC Port. 2. In the PC Port configuration interface, press the navigation key Up or Down to select Bridge mode.

  • Page 61: Vpn

    Akuvox SP-R59P Settings 4.6.3.VPN To configure the VPN mode via phone user interface. 1. In IP Phone idle interface,press Menu->Settings->Advanced Setting(default password:admin)->Network->VPN. 2. Press Enter soft key to enter the VPN Setting interface,press Switch soft key to enbale or disable the VPN status.press Save soft key to save the change.(about more detail information,you can refer to the following web configuration.)

  • Page 62: Vlan

    Akuvox SP-R59P Settings 4.6.4.VLAN To configure the VLAN mode via phone user interface. In IP Phone idle interface,press Menu->Settings->Advanced Setting(default password:admin)->Network->VLAN Port. LAN Port 1. In the VLAN Port interface, press the navigation key Up or Down to select LAN Port, press the OK button or Enter soft key to enter LAN Port.

  • Page 63: Webserver

    Akuvox SP-R59P Settings configure the functionality Enable, VID, Priority.press OK button or soft key Save.it will pop up a prompt “Setup completed! Restart to take effect ?”,press OK button or soft key OK to reboot. 4.7. WebServer To configure the WebServer via phone user interface.

  • Page 64: Password Setting

    Akuvox SP-R59P Settings 4.9. Password Setting User can modify the password, go to the path: Advanced->Setting.(Default password :admin.) 1. In IP Phone idle interface,press Menu->Settings->Advanced Setting(default password:admin)->Password Setting. 2. Enter the Current Password,New Password,Confirm Password.Press OK button or Save soft key to save the change.
  • Page 65 Akuvox SP-R59P Settings 2. Press the OK button or Enter soft key to enter the Warning interface, prompt ”Reboot Phone?”,press OK button or Save soft key to reboot the phone.

  • Page 66: Web Interface

    Akuvox SP-R59P WEB Interface 5. WEB Interface Web user interface (we will used Web UI for short in the following context) which is used for user or administrator to check or change the IP SIP phone’s settings. Press the OK key on the phone keyboard to check the Phone’s IP address.
  • Page 67 Akuvox SP-R59P WEB Interface Sections Description Product Information To display the device’s information such as Model name, MAC address (IP device’s physical address), Firmware version and Hardware firmware. Network Information To display the device’s Networking status(LAN Port),such as Port Type(which could be DHCP/Static/PPPoE), Link Status,...

  • Page 68: Account->Basic

    Akuvox SP-R59P WEB Interface 5.2.Account->Basic Path: Web UI -> Account->Basic Sections Description SIP Account To display and configure the specific Account settings. Status: To display register result.  Display Label: Which is displayed on the phone’s LCD  screen. Display Name: Which is sent to the other call party for ...
  • Page 69 Akuvox SP-R59P WEB Interface Sections Description SIP Server 2 To display and configure Secondary SIP server settings. This is for redundancy, if registering to Primary SIP server fails,the IP phone will go to Secondary SIP server for registering. Note: Secondary SIP server is used for redundancy, it can be left blank if there is not redundancy SIP server in user’s...

  • Page 70: Account->Advanced

    Akuvox SP-R59P WEB Interface solution to solve NAT issues. Note: By default, NAT is disabled. 5.3.Account->Advanced Path: Web UI->Account->Advanced Sections Description SIP Account To display current Account settings or to select which account to display. Codecs To display and configure available/unavailable codecs list.
  • Page 71 Akuvox SP-R59P WEB Interface Familiar codecs are PCMU(G711U), PCMA(G711A), G722 (wide-bandth codecs), G723,G726,G729 and so on. Subscribe To display and configure MWI, BLF, ACD subscription settings. MWI: Message Waiting Indicator which is used to  indicate whether there is unread new voice message.
  • Page 72 Akuvox SP-R59P WEB Interface Max Local SIP Port: To configure maximum local sip  port for designated account. Min Local SIP Port: To configure minimum local sip port  for designated account. Caller ID Header: To configure which Caller ID format to ...
  • Page 73 Akuvox SP-R59P WEB Interface Sections Description Music Server Address To display or configure third-party MOH (music-on-hold) server. Active: To enable or disable this MOH server, If  enabled, the IP phone will play MOH from configured server. Music Server Address: To configure MOH server ...
  • Page 74 Akuvox SP-R59P WEB Interface AOC: A feature used to be accounting on Broadsoft  platform. Note: Please consult your administrator further information. Sections Description Encryption To enable or disabled SRTP feature. Voice Encryption(SRTP): If enabled, all audio signal  (technically speaking it’s RTP streams) will be encrypted for more security.

  • Page 75: Network->Basic

    Akuvox SP-R59P WEB Interface information from PCAP. If user agent is not set by default, user could see the company name, model number and firmware version from PCAP 5.4.Network->Basic Path: Web UI->Network->Basic Sections Description LAN Port To display and configure LAN Port settings.

  • Page 76: Network->Advanced

    Akuvox SP-R59P WEB Interface 5.5.Network->Advanced Path: Web UI->Network->Advanced Sections Description LLDP To display and configure LLDP settings. LLDP Active: To enable or disable LLDP feature.  Packet interval: To configure the interval for LLDP admin  message. Note: LLDP stands for Link Layer Discovery Protocol, it’s used to exchange device information between any two directly-connected devices.
  • Page 77 Akuvox SP-R59P WEB Interface SNMP To display and configure SNMP settings. Active: To enable or disable SNMP feature.  Port: To configure SNMP server’s port.  Trusted IP: To configure allowed SNMP server address,  it could be an IP address or any valid URL domain name.
  • Page 78 Akuvox SP-R59P WEB Interface Sections Description To display and configure QoS settings. SIP QoS: To configure QoS value for all SIP message.  Voice QoS: To configure QoS value for all audio  stream(RTP streams). TR069 To display and configure TR069 settings.
  • Page 79 Akuvox SP-R59P WEB Interface Password: To configure Password for ACS or CPE.  Periodic Inform: To enable periodically inform.  Periodic Interval: To configure interval for periodic  inform. Note: TR-069(Technical Report 069) is a technical specification entitled CPE WAN Management Protocol (CWMP).It defines an application layer protocol for remote...

  • Page 80: Phone ->Time/Lang

    Akuvox SP-R59P WEB Interface 5.6.Phone ->Time/Lang Path: Web UI->Phone->Time/Lang Sections Description Web Language To choose the web language. LCD Language To choose the phone language. Format Setting To configure time display settings. Time Format: Determine what format to display on ...
  • Page 81 Akuvox SP-R59P WEB Interface or get from Internet automatically via NTP server. Manual: To set Time and Date manually.  Auto: To get Time via NTP server.  Note: If you set time to be Manually, it only take effect till...

  • Page 82: Phone->Preference

    Akuvox SP-R59P WEB Interface 5.7.Phone->Preference Path: Web UI->Phone->Preference Sections Description LCD Logo The logo displays on the phone LCD. Headset Mode To enable or disable Headset Mode. Active: If enabled, the default audio track will be  headset mode, if audio track is changed during a call, it will be back to headset mode after you hangup the call.

  • Page 83: Phone->Call Feature

    Akuvox SP-R59P WEB Interface 5.8.Phone->Call Feature Path: Web UI->Phone->Call Feature Sections Description Mode To enable or disable feature key sync. Feature Key Sync: To enable or disable feature key  sync. Mode: Select the desired mode.  Forward Transfer To display and configure Forward setting.
  • Page 84 Akuvox SP-R59P WEB Interface any situation. Busy Forward: Any incoming call will be forwarded if IP  phone is busy. No answer Forward: Any incoming call will be  forwarded if it’s no answer after a specific time. DND (Do Not Disturb) allows IP phones to ignore any incoming calls.
  • Page 85 Akuvox SP-R59P WEB Interface Sections Description Call Waiting To enable or disable Call Waiting. Call Waiting Enable: If enabled, it allows IP phones to  receive a new incoming call when there is already an active call. Call Waiting Tone: If enabled, it allows IP phones to ...
  • Page 86 Akuvox SP-R59P WEB Interface Intercom Mute: If enabled, once the call established,  the callee will be muted. HotLine HotLine allows user to call out a defined number automatically after hearing the dailtone without dialing any number. Active: To enable or disable HotLine feature.

  • Page 87: Phone->Voice

    Akuvox SP-R59P WEB Interface Allowed Access IP List: To configure the allowed host  address. Note: For now, IP phone can only support IP address, IP address list and IP address pattern as allowed hosts Keypad Lock Keypad Lock allows to lock the keypad of your phone temporarily when you are not using it.

  • Page 88: Phone->Key/Display

    Akuvox SP-R59P WEB Interface VAD(Voice Activity Detection): Allow IP phone to detect  the presence or absence of human speech during a call. When detecting period of “silence”, VAD replaces that silence efficiently with special packets that indicate silence is occurring. It can facilitate speech processing, and deactivate some processes during non-speech section of an audio session.
  • Page 89 Akuvox SP-R59P WEB Interface Sections Description Line Key Allows user to assign specific feature to the designated line key. For line key, the available feature list: DND, Menu, MSG, Status, Book, Fwd, PickUp, Group PickUp, Intercom, Speed Dial, History, Favorites, Redial, Account, ACD, BLF, BLFList, Call Return, Hot Desking, Record, XML Browser, DTMF and so on.
  • Page 90 Akuvox SP-R59P WEB Interface Sections Description Function Key Allows user to assign specific feature to the designated function keys. For function keys, the available features list: N/A, DND, Menu, MSG, Status, Book, Fwd, PickUp, Group PickUp, Intercom, Speed Dial, History, Favorites, Redial, Call Return, Hot Desking, XML Browser and so on.

  • Page 91: Phone->Dss Key

    Akuvox SP-R59P WEB Interface 5.11.Phone->Dss Key Path: Web UI->Phone->Dss key Sections Description Allows user to assign specific feature to the Dss Key designated DSS key. For DSS key, the available feature list: DND, Menu, MSG, Status, Book, Fwd, PickUp, Group PickUp, Intercom, Speed...
  • Page 92 Akuvox SP-R59P WEB Interface Sections Description Upload To upload firmware for expansion module Firmware Version When the device connects with expansion module, it will show firmware version Expansion Module To mark target expansion module to be configure Backlight Intensity To set the backlight intensity for expansion module...

  • Page 93: Phone->Ring Tones

    Click Submit to save. Note: Ringtone files must be .wav format and has some specific requirement, please contact to Akuvox technical support team for instructions how to make ringtone files. System ringtones files cannot be deleted thus user can only...

  • Page 94: Phone->Tones

    Akuvox SP-R59P WEB Interface Sections Description Distinctive Ringers Distinctive ringers allows different incoming calls to trigger distinctive ringtones. The IP phone will check "Alert-Info" header inside the incoming “invite” SIP message. And strip out the URL or keyword inside the “Alert-Info”...

  • Page 95: Phone->Dial Plan->Replace Rule

    Akuvox SP-R59P WEB Interface Sections Description Tone Allows user to select a specialized tone sets (classified by countries) or to customize own tones. Note: Available country tones sets are: China,Spain,Luxembourg,Sweden,Taiwan,Belgium,Denmark, Finland,Germany,Netherlands,Norway,Portugal. 5.15.Phone->Dial Plan->Replace Rule Path:Web UI->Phone->Dial Plan->Replace Rule...
  • Page 96 Akuvox SP-R59P WEB Interface Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Rules Modify Allow user to modify selected rules information. Once you dial prefix value, it will call out Replace number.  Click Add to add new replace rules.

  • Page 97: Phone ->Dial Plan->Dial Now

    Akuvox SP-R59P WEB Interface 5.16.Phone ->Dial Plan->Dial Now Path: Web UI->Phone->Dial Plan->Dial Now Sections Description Rules Allow user to select Replace rule or Dial-now to display or edit. Rules Modify Allow user to modify selected rules information, for dial-now rule, user can modify related accounts, Dial now Rule itself.

  • Page 98: Phone ->Action Url

    Akuvox SP-R59P WEB Interface Area Code Area codes are also known as NPAs(Numbering Plan Areas). They usually indicate different geographical areas within one country. If entered numbers match the predefined area code rule, the IP phone will automatically prefix outgoing number with area code.
  • Page 99 Akuvox SP-R59P WEB Interface Unregistered: When the IP phone logs off the registered  account. Register Failed: When the IP phone fails to register an  account. Off Hook: When the IP phone is off hook.  On Hook: When the IP phone is on hook.

  • Page 100: Phone-> Multicast

    Akuvox SP-R59P WEB Interface Transfer Failed: When the IP phone fails to transfer a  call. Idle To Busy: When the state of the IP phone changes  from idle to busy. Busy To Idle: When the state of phone changes from ...

  • Page 101: Phonebook->Local Phone Book

    Akuvox SP-R59P WEB Interface you need to listen  Label： Input the label for each listening address 5.19.PhoneBook->Local Phone Book Path: Web UI->PhoneBook->Local Book...
  • Page 102 Akuvox SP-R59P WEB Interface Description Sections Contact To display and select local contact type. All Contacts: To display or edit all local contacts.  Favorites: To display or edit favorites contacts.  Black List: To display black list contacts. ...
  • Page 103 Akuvox SP-R59P WEB Interface Description Sections Group To display or edit Group contacts. Group Setting To display or change Group name, related ringtone or description. Enter the group name in the Name box.select the Ring  Click the Add label ,the added group will be shown on ...

  • Page 104: Phone Book->Remote Phone Book

    Akuvox SP-R59P WEB Interface 5.20.Phone Book->Remote Phone Book Path:Web UI->PhoneBook->Remote Book Sections Description Remote Book To display and configure Remote Book settings. Index: To select desired Remote Book item to display  and configure. Local Book URL: To configure remote book server ...

  • Page 105: Phone Book->Call Log

    Akuvox SP-R59P WEB Interface 5.21.Phone Book->Call log Path: Web UI->PhoneBook ->Call Log Sections Description Call History To display call history records. Available call history types are All calls, Dialed calls, Received calls, Missed calls, Forwarded calls. HangUp: To click to hangup ongoing call on the IP phone.

  • Page 106: Phone Book->Ldap

    Akuvox SP-R59P WEB Interface 5.22.Phone Book->LDAP Path: Web UI->PhoneBook->LDAP Sections Description LDAP To display and configure LDAP phonebook settings. Name Filter: The settings used to tell LDAP server what  name attributes to search. Number Filter: The settings used to tell LDAP server ...

  • Page 107: Phone Book->Broadsoft

    Akuvox SP-R59P WEB Interface Max Hits: To configure the maximum size of result  response from LDAP server. Search Delay Time: To configure delay time before  initiate LDAP searching request after you input a value from Phone UI. Note: For setting details,please consult with your system administrator for further information.

  • Page 108: Upgrade->Basic

    Akuvox SP-R59P WEB Interface 5.24.Upgrade->Basic Path: Web UI->Upgrade->Basic Sections Description Upgrade To select upgrading rom file from local or a remote server automatically. Click the browse label,select the upgrade file  Click submit label.  Note: Please make sure it’s right file format for right model.

  • Page 109: Upgrade->Advanced

    Akuvox SP-R59P WEB Interface 5.25.Upgrade->Advanced Path:WebUI->Upgrade->Advanced Sections Description PNP Option To display and configure PNP setting for Auto Provisioning. PNP: Plug and Play, once PNP is enabled, the phone will  send SIP subscription message to PNP server automatically to get Auto Provisioning server’s address.
  • Page 110 Akuvox SP-R59P WEB Interface Sections Description Manual Auto To display and configure manual update server’s settings. URL: Auto provisioning server address.  User name: Configure if server needs an username to  access, otherwise left blank. Password: Configure if server needs a password to ...
  • Page 111 Akuvox SP-R59P WEB Interface do Provisioning every time it powers on. Sections Description System Log To display syslog level and export syslog file.  Syslog level:From level 0~7.The higher level means the more specific syslog is saved to a temporary file. By default, it’s level 3.

  • Page 112: Security->Basic

    Akuvox SP-R59P WEB Interface and will top capturing once reaching this maximum size. Others To display or configure others features from this page. Config file: To export or import configure file for IP  phone. 5.26.Security->Basic Path: Web UI->Security->Basic Sections...
  • Page 113 Akuvox SP-R59P WEB Interface Sections Description Web Server Certificate To display or delete Certificate which is used when IP phone is connected from any incoming HTTPs request. Note: The default certificate could not be deleted. Sections Description Web Server Certificate...
  • Page 114 Akuvox SP-R59P WEB Interface Client Certificate To display or delete Certificates which is used when IP phone is connecting to any HTTPs server. Client Certificate Upload To upload certificate files, this is used as client certificate. Only Accept trusted Certificates: If this option is ...

  • Page 115: Troubleshooting

    Akuvox SP-R59G Troubleshooting 6.Troubleshooting Issue 1：The LCD does not light up  Check the AC power adapter. Make sure it is the one provided in your package.  Check the power outlet. Make sure that the power that outlet you are plugging your device into is working.

  • Page 116: Appendix : Time Zones

    Akuvox SP-R59G Appendix 7.Appendix : Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00...
  • Page 117 Akuvox SP-R59G Appendix Time Zone Time Zone Name −03:00 Denmark-Greenland(Nuuk) −03:00 Argentina(Buenos Aires) −03:00 Brazil(no DST) −03:00 Brazil(DST) −02:00 Brazil(no DST) −01:00 Portugal(Azores) Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna)
  • Page 118 Akuvox SP-R59G Appendix Time Zone Time Zone Name +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut) +02:00 Moldova(Kishinev) +02:00 Russia(Kaliningrad) +02:00 Romania(Bucharest) +02:00 Syria(Damascus) +02:00 Turkey(Ankara) +02:00 Ukraine(Kyiv, Odessa)
  • Page 119 Akuvox SP-R59G Appendix Time Zone Time Zone Name +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +07:00 Russia(Krasnoyarsk) +07:00 Thailand(Bangkok) +08:00 China(Beijing) +08:00 Singapore(Singapore) +08:00 Australia(Perth) +09:00 Korea(Seoul) +09:00 Japan(Tokyo) +09:30 Australia(Adelaide) +09:30 Australia(Darwin) +10:00 Australia(Sydney, Melbourne, Canberra) +10:00 Australia(Brisbane) +10:00 Australia(Hobart)

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