What Should I Do If Phone Mode Crashes Or Doesn't Work On My Xiaomi Phone; What Should I Do If I Can't Play Back My Video From My Phone; What Should I Do If I Can't Play Back Content From My Oneplus Phone In Phone Mode; What Do I Do If My Vive Flow Isn't Responding - HTC VIVE FLOW User Manual

38 Common solutions
3. Tap Vive, and then grant the VIVE app permission.
4. After granting permission, tap < at the top left corner until you get back to the VIVE app.
To learn more about setting up VIVE Flow, go to
What should I do if Phone mode crashes or doesn't work
on my Xiaomi phone?
It may be because your phone doesn't allow the VIVE app to run in the background. Follow the
steps below to grant the VIVE app permission to run in the background.
1. On your phone, go to Settings.
2. Under Apps, tap Manage apps VIVE.
3. Under Permissions, tap Other permissions.
4. Under Settings, enable Start in background.
What should I do if I can't play back my video from my
phone?
It may be because the content you're trying to play back has DRM-protection. Your phone needs
to support HDCP 2.2 or later to be able to play back DRM-protected content on VIVE Flow. Check
your phone manufacturer's website to see if your phone supports HDCP 2.2. To check a list of
recommended phones to use with VIVE Flow, go to https://www.vive.com/vive-flow-phone-list/.
What should I do if I can't play back content from my
OnePlus phone in Phone mode?
If you're using the OnePlus 8T, just restart your phone, and then try playing back the content
again.

What do I do if my VIVE Flow isn't responding?

If your VIVE Flow is plugged in to a power source but isn't responding or needs to be restarted,
you can manually restart it.
Manual restarts will cause all unsaved data to be lost.
Press and hold the Headset button for 12 seconds to perform a hardware restart.
If your VR glasses still won't respond, contact customer support.
Setting up VIVE Flow on page 7.