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Important: Switch off the electricity at the mains supply and remove the circuit fuse before
attempting any fault finding inside the unit.
Problem
Problem/Symptom
1 Shower inoperable,
no water flow.
2 Water too hot.
3 Water too cool
or cold.
Electric shower
FAULT FINDING/TROUBLESHOOTING
FAULT FINDING
Cause
Cause
1.1 Interrupted power
supply.
1.2 Unit malfunction.
1.3 Thermal cut-out
operated.
2.1 Not enough water
flowing through the
shower.
2.2 Blockage in supply.
2.3 Increase in ambient
water temperature.
3.1 Too much flow.
3.2 Water pressure below
minimum required
(see rating label).
Action
Action/Cure
1.1.1
Blown fuse or circuit breaker. Check supply
Renew or reset fuse or circuit breaker. If it fails
again, consult a qualified electrician.
1.2.1
Power cut? Check other appliances and if
necessary, contact local Electricity Supply Co.
1.2.2
Have unit checked. Contact Customer
Experience.
1.3.1
The thermal cut-out safety device has
operated. Have the unit checked by a suitably
qualified service engineer or contact Customer
Experience.
2.1.1
Increase flow rate via temperature control.
2.1.2
Blocked shower head — clean or replace
blocked sprayplate in shower head.
2.2.1
Check if stopvalves are fully open.
Check if a blockage in the inlet filter.
2.3.1
Adjust flow rate to give increased flow.
2.3.2
Select economy power.
3.1.1
Reduce flow rate via temperature control.
3.2.1
Is water supply mains or tank fed?
3.2.2
If tank fed, replumb to mains water supply or
see 3.2.4.
3.2.3
If mains fed, make sure that mains stopvalve
is fully open and that there are no other
restrictions in the supply while shower is in use,
or see 3.2.4.
3.2.4
Fit pump to give minimum pressure (see rating
label). Contact Customer Experience for advice.
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