ShoreTel Brilliantly simple Manual
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ShoreTel Brilliantly simple Manual

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Communicator for Mobile
ShoreTel 14.2
January 2014

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Summary of Contents for ShoreTel Brilliantly simple

  • Page 1 Communicator for Mobile ShoreTel 14.2 January 2014...
  • Page 2 ShoreTel, ShoreTel (and logo), Brilliantly Simple, Brilliantly Simple Communication, ShoreGear, ShorePhone, and ShoreWare are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries.

  • Page 3: Table Of Contents

    Information About ShoreTel Communicator ........25...

  • Page 4: Communicator For Mobile

    Call History........................ Configuring Settings....................Creating Waypoints ....................User Information......................Information About ShoreTel Communicator .............. Resetting ShoreTel Communicator for Mobile............Using Call Voicemail ....................Using Exit ........................Placing Calls from a BlackBerry through ShoreTel ........... Supporting Vanity Numbers ..................ShoreTel 14.2...

  • Page 5: Overview

    Mobile allows you to temporarily assign your ShoreTel extension to your mobile phone and use your mobile phone hardware as your ShoreTel phone. It allows you to use the mobile phone to dial calls from your ShoreTel extension, answer incoming calls to your ShoreTel extension, and manage your ShoreTel extension mailbox.

  • Page 6: Installing Shoretel Communicator For Mobile

    ShoreTel servers. Before installing the client application, you must get the following information from your system administrator: The URL of the server on which the ShoreTel client installation files you need to down load are  stored.
  • Page 7 3. Scroll down to and select End User License Agreement to read the licence agreement for ShoreTel Communicator for Mobile. When you start the install of the application on your device you accept the terms of the license.
  • Page 8 In the Password field, enter your ShoreTel voicemail password. Note When you click in a field a character set appears on the left side of the ShoreTel logo. The set indicates the type of characters the field will accept. When ABC appears, the field accepts all alphanumeric characters.
  • Page 9 Description Visual Voicemail Displays the number of calls in your voicemail box and launches the ShoreTel Visual Voicemail page that allows you to view textual information of your voicemail messages. The number of unheard voicemails is displayed in the parenthesis.

  • Page 10: Launching Shoretel Communicator For Mobile

    Launching ShoreTel Communicator for Mobile Note If you frequently access ShoreTel Communicator for Mobile from your device, you may find it helpful to program the “Convenience Key” or a “Quick Start Key” to launch ShoreTel Communicator for Mobile when pressed. Refer to the manufacturer’s instructions for your specific device.

  • Page 11: Configuring Extension Assignments

    Voicemail, or Call History. When you place a call to you through QuickDialer, Voicemail, or Call History, the ShoreTel server places the call and then calls you back on the number you have defined as your Default Extension Assignment when the connection is established. You can then either accept the call by pressing “1”...
  • Page 12 7. Do one of the following to select the method you want to use for answering calls when this is the default extension:  Select the Accept the call by pressing 1 radio button if you want to signal to the ShoreTel server that you will take the call. Otherwise, the call will be routed to your ShoreTel voice mailbox.
  • Page 13 A message and the name and number of the party appear while the call is connecting. (This action is available only for messages associated with a valid Caller ID.) Once the connection is made, the ShoreTel system calls you back at the number you have configured for your Default Extension Assignment (see Configuring Extension Assignments on page 11).

  • Page 14: Viewing Voice Mail

    The Visual Voicemail page lists the voice mail messages that are in your ShoreTel extension mailbox. At the top of the page to the left of the ShoreTel logo, the application reports the number of current and the total number (n/n ) of messages in your mailbox.
  • Page 15 Play Full Voicemail Allows your mobile device to retrieve the voicemail message from the ShoreTel server and play the message in full. The ShoreTel system will call you back at your mobile or alternative extension when that is the active Extension Assignment.

  • Page 16: Call History

    Your ShoreTel extension updates with the new calling handling mode setting. Call History The History viewer displays the most recent calls (inbound and outbound) to the ShoreTel extension with the most recent call listed first. Each entry provides the following information about the...

  • Page 17: Configuring Settings

    Call. Initiates a call to the entry highlighted in the History viewer. This action is available only for  entries associated with a valid Caller ID. Once the connection is made, the ShoreTel system calls you back at the number you have configured for your Extension Assignment.
  • Page 18 PIM is supported on all devices except the RAZR V3xx and Windows Mobile devices. Language Allows you to change the language used by the ShoreTel Communicator for Mobile application on your device. Keyboard Allows you to change the keyboard mapping between your mobile device and the application for devices that have a full keyboard.
  • Page 19 5. Press the Return key on your device or navigate to the next page to save the configuration. Setting the Default Start Page ShoreTel Communicator for Mobile is configured to launch the Main Menu page when you open the application by default. You can configure the application to launch another page when you start the application.
  • Page 20 3. Select Default Start Page. The Default Start Page appears. 4. Select the page that you want to appear when you launch ShoreTel Communicator for Mobile. 5. Press the Return key on your device or navigate to the next page to save the configuration.
  • Page 21 There are separate icons for GPS and Bluetooth services. When these services are enabled, one or both of these icons appear on the top right hand corner of the ShoreTel Communicator for Mobile Main Menu page. These icons indicate activity and Bluetooth and GPS reception.

  • Page 22: Creating Waypoints

    A waypoint is a data point that associates an action with a specified location. When your device receives a GPS signal or finds proximity to a Bluetooth device in a location specified by the waypoint (while ShoreTel Communicator for Mobile is the foreground application), the action defined by the waypoint is applied.
  • Page 23 8. Press the Return key on your device or navigate to the next page to save the configuration. Once the waypoint is configured, it appears on the Location Routing page under Waypoints with the icon to the right indicating that it is a Bluetooth waypoint. ShoreTel 14.2...
  • Page 24 You can delete a waypoint as follows: 1. Navigate to the Location Routing page. 2. Scroll down to waypoint that you want to edit and click the Menu key on your device to launch the Location Routing options menu. ShoreTel 14.2...

  • Page 25: User Information

    Mobile application to integrate the address book of your mobile device with the ShoreTel directory when you use the QuickDialer to place a calls. The ShoreTel Communicator for Mobile uses Personal Information Management (PIM) to integrate address information. To enable PIM on your device, do the...

  • Page 26: Resetting Shoretel Communicator For Mobile

    The Call Voicemail option in the Main Menu allows you to connect to your ShoreTel extension mailbox directly. When you activate this option, a call is placed to the ShoreTel server and the server calls you back at a designated number. You are connected to your mailbox auto attendant.

  • Page 27: Supporting Vanity Numbers

    5. Click the Menu button or soft key on your device. 6. Scroll up to and select the Call with ShoreTel option. Press the Return key on your device. If one number only is listed for the party, the BlackBerry will initiate the call. If more than one number is listed, you must choose a number from the phone number menu as that appears.

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