BIXOLON SRP-F310 Service Manual
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BIXOLON SRP-F310 Service Manual

Front exit thermal printer
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Service Manual
SRP-F310/312
Front Exit Thermal Printer
Rev. 1.00
http://www.bixolon.com

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  • Page 1 All manuals and user guides at all-guides.com Service Manual SRP-F310/312 Front Exit Thermal Printer Rev. 1.00 http://www.bixolon.com...

  • Page 2: Table Of Contents

    2-2-6 Setting the Memory Switches ......................12 3. Product Specifications..........................15 3-1 Appearance............................15 3-1-1 Printer Dimensions (mm) .......................15 3-1-2 AC Adapter Dimensions (mm) .......................15 3-1-3 Feature Locations-SRP-F310/312 ....................16 3-2 General Specifications..........................17 3-3 Thermal Printer Specifications......................18 3-3-1 Printer Specification ........................18 3-3-2 Character Specification........................18 3-3-3 Paper Specification ........................19...
  • Page 3 All manuals and user guides at all-guides.com SRP-F310/312 4. Hardware ..............................33 4-1 Wiring Diagram .............................33 4-2 Block Diagram............................34 4-3 Special Circuit Descriptions ........................39 4-3-1 Power Circuit..........................39 4-3-2 RESET Circuit ..........................40 4-3-3 Buzzer and Cash Drawer Circuits....................41 4-3-4 I/F PBA Detect Block Diagram.......................42 4-3-5 RS-232C Communication Block Diagram..................42...

  • Page 4: Precaution Segment

    All manuals and user guides at all-guides.com SRP-F310/312 1. Precaution Segment 1-1 Safety Precautions 1. Be sure that all of the built-in protective devices are replaced. Restore any missing protective shields. 2. When reinstalling the chassis and its assemblies, be sure to restore all protective devices including: nonmetallic control knobs and compartment covers.

  • Page 5: Servicing Precaution

    All manuals and user guides at all-guides.com SRP-F310/312 1-2 Servicing Precaution WARNING 1: First read the Safety Precaution section of this manual. If some unforeseen circumstance creates a conflict between the servicing and safety precautions, always follow the safety precaution.

  • Page 6: Precaution For Electrostatically Sensitive Devices (Esds)

    All manuals and user guides at all-guides.com SRP-F310/312 1-3 Precaution for Electrostatically Sensitive Devices (ESDs) 1. Some semiconductor (solid state) devices are easily damaged by static electricity. Such components are called Electrostatically Sensitive Devices (ESDs); examples include integrated circuits and some field-effect transistors.

  • Page 7: Installation And Operation

    All manuals and user guides at all-guides.com SRP-F310/312 2. Installation and Operation 2-1 Installation 2-1-1 AC Adapter Installation 2-1-2 Interface Cable Installation Interface Cable Interface connector Figure 2-1 AC Adapter Installation Figure 2-2 I/F Cable Installation 1. Make sure the printer is turned off with the 1.

  • Page 8: Ethernet Cable Installation

    All manuals and user guides at all-guides.com SRP-F310/312 2-1-5 ETHERNET Cable Installation 2-1-6 Dongle(Usb A-Type) Cable Installation Interface Connector Dongle Cable Figure 2-5 ETHERNET Cable Installation Figure 2-6 Dongle Cable Installation 1. Turn the printer off.. 1. Turn the printer off..

  • Page 9: Operation

    All manuals and user guides at all-guides.com SRP-F310/312 2-2 Operation 2-2-1 Setting the DIP switches The DIP switches are located on the bottom of the printer. The DIP switches are used to set the printer to perform various functions. Follow these when changing DIP switches setting: Turn the printer power switch off.

  • Page 10: Hexadecimal Dumping

    All manuals and user guides at all-guides.com SRP-F310/312 2-2-4 Hexadecimal Dumping This feature allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. when you turn on the hexadecimal dump function, the printer prints all commands and data in hexadecimal format along with a guide section to help you find specific commands.
  • Page 11 " # $ % & ' ( ) * + , - . / 0 1 2 3 4 5 6 7 8 9 : ; < = > ? @ A SRP-F310 V01.00 STD 010110 # $ % & ' ( ) * + , - . / 0 1 2 3 4 5 6 7 8 9 : ; < = > ? @ A B ================================ $ % &...

  • Page 12: Setting The Memory Switches

    All manuals and user guides at all-guides.com SRP-F310/312 2-2-6 Setting the Memory Switches This printer has Memory Switch set which is software switches. Memory Switch set has MSW1, MSW2,MSW3, MSW4, MSW5, MSW6, MSW11, MSW12, Customize value. Memory Switch setting utility can change the Memory Switch set to ON or OFF as shown in the table below...
  • Page 13 All manuals and user guides at all-guides.com SRP-F310/312 MSW2-3~MSW2-8 MSW2-8 MSW2-7 MSW2-6 MSW2-5 MSW2-4 MSW2-3 Character Table Page 0 437 (USA, Standard Europe) Page 1 Katakana Page 2 850 (Multilingual) Page 3 860 (Portuguese) Page 4 863 (Canadian-French) Page 5...
  • Page 14 All manuals and user guides at all-guides.com SRP-F310/312 MSW\4-3~MSW4-4 MSW 3-4 MSW 3-3 Single byte Font Selection Remark Font A 12x24 Font B 9x17 Font C 9x24 MSW\4-5~MSW4-7 MSW 4-7 MSW 4-6 MSW 4-5 Double byte font type Remark KS5601...

  • Page 15: Product Specifications

    All manuals and user guides at all-guides.com SRP-F310/312 3. Product Specifications 3-1 Appearance 3-1-1 Printer Dimensions (mm) SRP-F310/312 Figure 3-1 Printer Dimension 3-1-2 AC Adapter Dimensions (mm) 150mm 31mm 120mm 56mm Figure 3-2 Adapter Dimension - 15 - Rev. 1.00...

  • Page 16: Feature Locations-Srp-F310/312

    All manuals and user guides at all-guides.com SRP-F310/312 3-1-3 Feature Locations-SRP-F310/312 1. cover-open 10. Paper Sensor Control 2. case-lower 11. Auto-Cutter 3. function-led 12A. Parallel interface(IEEE-1284) 4. feed-button 12B. Serial interface(RS-232C) 5. Push Button 12C. Default interface 6. Power Button 13.

  • Page 17: General Specifications

    USB2.0 • Speed: 480 Mbps (High-Speed) • Power: Self-Powered • Printing Method: Thermal Line Printing • Printing Speed 1) SRP-F310: Mono 270mm/Sec, 63.82 Line/Sec Printer 2Color 130mm/Sec, 30.73Line/sec 2) SRP-F312: Mono 270mm/Sec, 72 Line/Sec 2Color 130mm/Sec, 34.6Line/sec • Type: Guillotine Auto Cutter •...

  • Page 18: Thermal Printer Specifications

    SRP-F310/312 3-3 Thermal Printer Specifications 3-3-1 Printer Specification 1) 180dpi Item Description Remark Model • SRP-F310 (TPH: KRB-72-7TA02-BIX2,KYOCERA CORPORATION) Print Method • Thermal Line Printing Dot Density • 0.141 mm(7 Dots/mm) Printing Direction • Unidirection with friction feed Printing Width •...

  • Page 19: Paper Specification

    All manuals and user guides at all-guides.com SRP-F310/312 3-3-3 Paper Specification Item Description Remark • Mono:TF50KS-E(Nippon paper) Paper Type • 2Color: PB-70(Mitsubishi) Paper Form • Paper Roll Paper Width • 80mm / 83mm Paper Roll Size • Max 105mm(3.26”) Spool Inside Dia.

  • Page 20: Printable Area

    All manuals and user guides at all-guides.com SRP-F310/312 3-3-5 Printable Area Figure 3-4 Printable Area 1) 180dpi Item Description Remark 80±0.5mm(3.15 ±0.0197) 0.141 (0.0056 ) 72.2±0.2mm(2.83 ±0.0079) 2.75mm~4.25mm 2.75mm~4.25mm Dots Font 9X17 56 Character Font 12X24 42 Character * ‘d’ & ‘e’ position can be shifted while printing according to the paper position.

  • Page 21: Other Component Specification

    All manuals and user guides at all-guides.com SRP-F310/312 Item Maximum Unit Conditions Print Cycle (S.L.T.) 0.46 ms/Line T=25℃ Supply Energy 0.20 mJ/Dot Supply Voltage Voltage among the connector terminals Substrate Temperature ℃ Temperature detected by Thermistor Number of heating dots at same time...

  • Page 22: Smps Specifications

    All manuals and user guides at all-guides.com SRP-F310/312 3-4 SMPS Specifications 3-4-1 SMPS (Switching Mode Power Supply) Specification Item Description Remark • Typical: 100V ~ 240V AC Input Voltage • Min: 90V AC • Max: 264V ac Input Current • Max: 1.5A (When 120V) •...

  • Page 23: Interface Specifications

    All manuals and user guides at all-guides.com SRP-F310/312 3-5 Interface Specifications 3-5-1 RS-232C Serial Interface 3-5-1(a) Specification Item Description Remark Data Transmission • Serial Synchronization • Asynchronous HandShaking • H/W: DTR/DSR XON: ASC Code 11h (Flow Control) • S/W: XON/XOFF XOFF:ASC Code 13h •...
  • Page 24 All manuals and user guides at all-guides.com SRP-F310/312 3-5-1(c) Cable Connection PRINTER HOST PRINTER HOST SIDE (25P) SIDE (25P) SIDE (25P) SIDE (9P) Figure 3-7 RS-232C Cable Connection 3-5-1(d) Signal Description Pin No. Signal name Direction Function Frame Ground Output...

  • Page 25: Ieee1284 Parallel Interface

    All manuals and user guides at all-guides.com SRP-F310/312 3-5-1(e) H/W Flow Control When DTR/DSR flow control is select, before transmitting a data, the Printer checks whether the host is BUSY or not. If the host is BUSY, the Printer does not transmit a data to the host. If the host is not BUSY, the Printer transmits a data to the Host.
  • Page 26 All manuals and user guides at all-guides.com SRP-F310/312 3-5-2(c) Signal Specification (Compatibility/Nibble/Byte mode) Pin No. Source Compatibility Mode Nibble Mode Byte Mode Host nStrobe HostClk HostClk Host / Printer Data 0 (LSB) Data 0 (LSB) Host / Printer Data 1...

  • Page 27: Usb2.0 Interface

    All manuals and user guides at all-guides.com SRP-F310/312 3-5-3 USB2.0 Interface SRP-F310/312 support the USB (Universal Serial Bus) Serial Communication. 3-5-3(a) Specification Item Description Remark Transfer Type • BULK • Bi-direction, Half-Duplex Data Signal • Differential Signal Pair (D+ / D-) •...
  • Page 28 All manuals and user guides at all-guides.com SRP-F310/312 Figure 3-9 USB Cable 3-5-4(d) Construction Raw materials used in the fabrication of this cable must be of such quality that the fabricated cable is capable of meeting or exceeding the mechanical and electrical performance criteria of the most current USB Specification revision and all applicable domestic and international safety/testing agency requirements;...
  • Page 29 All manuals and user guides at all-guides.com SRP-F310/312 ※ Note: Minimum conductor construction must be stranded tinned copper. To minimize end user termination problems, USB uses a keyed connector protocol. The physical difference in the Series A and B connectors insures proper end user connectivity. The A connector is the principle means of connecting USB devices directly to a host or to the downstream port of a hub.

  • Page 30: Cash Drawer Specifications

    All manuals and user guides at all-guides.com SRP-F310/312 3-6 Cash Drawer Specifications 3-6-1 Drawer Cable Ferrite Core: 1 turn (OP-18E: 18.2 x 12.5 x 25.5) Figure 3-11 Drawer Cable 3-6-2 Cable Connection Pin No. Description Direction Frame GND Drawer Kick-Out Driver Signal #1...

  • Page 31: Ethernet Specifications

    Receive - White Brown Brown * For more information, refer to the Network User Manual in Bixolon Web Site. 4) Ethernet MAC address When you open the cover, you can see the 'ethernet MAC address' on the board. - 31 -...

  • Page 32: Wlan

    3) Compatible WLAN USB adaptor list SRP-F310/312 is compatible with WLAN USB adaptor using RT73(RT2571W/RT2573/RT2671) chipset. You can use WLAN printer with WLAN USB adaptor offered by BIXOLON Co.,Ltd. or purchased by personally. Tested WLAN USB adaptor list is below.

  • Page 33: Hardware

    All manuals and user guides at all-guides.com SRP-F310/312 4. Hardware 4-1 Wiring Diagram [Figure 4-1 Board Wiring Diagram] - 33 - Rev. 1.00...

  • Page 34: Block Diagram

    All manuals and user guides at all-guides.com SRP-F310/312 4-2 Block Diagram - 34 - Rev. 1.00...
  • Page 35 All manuals and user guides at all-guides.com SRP-F310/312 - 35 - Rev. 1.00...
  • Page 36 All manuals and user guides at all-guides.com SRP-F310/312 - 36 - Rev. 1.00...
  • Page 37 All manuals and user guides at all-guides.com SRP-F310/312 - 37 - Rev. 1.00...
  • Page 38 All manuals and user guides at all-guides.com SRP-F310/312 [Figure 4-2 Block Diagram] - 38 - Rev. 1.00...

  • Page 39: Special Circuit Descriptions

    All manuals and user guides at all-guides.com SRP-F310/312 4-3 Special Circuit Descriptions 4-3-1 Power Circuit This system is operated under 100Vac or 240Vac. The power circuit supplies the three differential DC voltage sources. [Figure 4-3 Power Block Diagram] 1) Drawer Driving and Feed, Auto Cutter Motor Voltage and TPH Driving Voltage: +24VDC +24VDC is supplied from SMPS.

  • Page 40: Reset Circuit

    All manuals and user guides at all-guides.com SRP-F310/312 6) FPGA core Voltage: +1.5VDC Step down voltage the input +2.5VDC to +1.5VDC by a regulation.U16(BH15PB1WHFV-TR) 7) CPU core Voltage: +1.2VDC Step down voltage the input +24VDC to +1.2VDC by a switching regulation.U13(A4490SES-T) 4-3-2 RESET Circuit Reset signal is signal in order to start-up CPU under Power-on.

  • Page 41: Buzzer And Cash Drawer Circuits

    All manuals and user guides at all-guides.com SRP-F310/312 4-3-3 Buzzer and Cash Drawer Circuits 1) Buzzer Driving Circuit The Buzzer is used to inform several kinds of states which occur under system operating and gives some information to users by controlling the CPU (SPEAr300)

  • Page 42: I/F Pba Detect Block Diagram

    All manuals and user guides at all-guides.com SRP-F310/312 4-3-4 I/F PBA Detect Block Diagram When the printer is ON, the printer checks what kind of the I/F PBA is installed. After detection, the CPU specify the I/O port properly. The following is the method of I/F PBA detection.

  • Page 43: Parallel Communication Block Diagram

    All manuals and user guides at all-guides.com SRP-F310/312 4-3-6 Parallel Communication Block Diagram The printer support the bidirectional Parallel Interface with Centronics, Nibble, Byte Mode. The Centronics is Forward and the Nibble, Byte are reverse Mode. [Figure 4-10 IEEE1284 Communication Block Diagram] 4-3-7 USB Communication Block Diagram The printer support the USB (Universal Serial Bus).

  • Page 44: Thermal Printer Head Circuit

    (256*2=512bits) are moved to the Latch Register. After that, the CPU sends a Strobe Signal to the Thermal Printer. Then, the Printer outputs the Serial Data. Each Strobe Signal manages the Printer Dot. STB No. DOT No. DOTs/STB SRP-F310/312 Strobe Processing STB1 1 ~ 256 The content of data is same. STB2...

  • Page 45: Disassembly And Assembly

    All manuals and user guides at all-guides.com SRP-F310/312 5. Disassembly and Assembly 5-1 Case lower block 1. Remove the ①two screws. 2. Separate the ②COVER DOWN-FRONT 1. Remove the ①two screws. 2. Separate the ②INTERFACE DEFAULT - 45 - Rev. 1.00...
  • Page 46 All manuals and user guides at all-guides.com SRP-F310/312 1. Separate the ①COVER DIP-SWITCH form the SRP-F310/312 2. Remove the ②SMPS 1. Remove the ①two screws. 2. Separate the ②ASE LOWER - 46 - Rev. 1.00...
  • Page 47 1. Separate the ①FPC from MAIN PCB 2. Separate the ②FIVE CONNECTOR from MAIN PCB 1. Remove the ①four screws. 2. Separate the ②MAIN PCB from ④BRACKET PCB. 3. Remove the ③two screw. 4. Separate the ④BRACKET PCB from SRP-F310/312. - 47 - Rev. 1.00...

  • Page 48: Case Upper Block

    All manuals and user guides at all-guides.com SRP-F310/312 5-2 Case Upper block 1. Remove the ①screw 2. Separate the ②LOCK SPRING, ③SPRING HINGE 3. Remove the ⑥E-Ring. 4. Separate the ⑤SHAFT HINGE From ④ASS`Y CASE-UPPER 1. Remove ①two screws. 2. Separate the ②ASS`Y TPH...
  • Page 49 All manuals and user guides at all-guides.com SRP-F310/312 1. Remove the ①two screws. 2. Separate the ②CASE UPPER from the ASSY HOUSING. 3. Separate the ③COVER UP-FRONT from ②CASE UPPER 4. Remove the ④screw. 5. Separate the ⑤COVER HINGE from the ASSY HOUSING.
  • Page 50 All manuals and user guides at all-guides.com SRP-F310/312 6. Separate the ④CUTTER 1. Remove the ①two screws. 2. Separate the ②GUIDE TPH from the ⑤GUIDE CUTTER from the ASSY TPH 7. Remove the ⑫SPECIAL SCREW. 3. Remove the ⑥screw. 8. Separate the ⑪E-RING, ⑩SHAFT TPH 4.

  • Page 51: Frame Block

    All manuals and user guides at all-guides.com SRP-F310/312 5-3 Frame block 1. Remove the ①two screws. 2. Separate the ASSY CUTTER from the FRAME MAIN 3. Remove the ③four screws. 4. Separate the ④AUTO CUTTER from the ②BRACKET CUTTER 1. Separate the ①PARTITION from the FRAME MAIN 2.
  • Page 52 All manuals and user guides at all-guides.com SRP-F310/312 1. Remove the ①four screws. 2. Separate the ②BRACKET MAIN From the FRAME MAIN 3. Remove the ③screw. 4. Separate the ④COVER OPEN S/W From the FRAME MAIN 5. Remove the ⑤screw.

  • Page 53: Adjustments And Maintenance

    All manuals and user guides at all-guides.com SRP-F310/312 6. Adjustments and Maintenance 6-1 Adjustment 6-1-1 Remaining Roll Paper Adjustment This sensor is set to the step4 position at the factory. If you find that there is not or too enough paper remaining on the roll when the near-end sensor is triggered, you can change the setting to the upper or Lower position as described below.

  • Page 54: Maintenance

    All manuals and user guides at all-guides.com SRP-F310/312 6-2 Maintenance Paper dust in the heating elements may lower the print quality. In this case, clean the print head as follow; Caution: Turn off the printer power before cleaning. ※ Caution: Note that the thermal head (Thermal element and Radiation plate) becomes very hot during ※...

  • Page 55: Troubleshooting

    All manuals and user guides at all-guides.com SRP-F310/312 7. Troubleshooting This chapter describes the methods for troubleshooting in this Receipt Printer. 7-1 Troubleshooting flow chart If the source of a problem is not clear, use the flowchart below to find and replace a defective component.

  • Page 56: Power Led Does Not Light

    All manuals and user guides at all-guides.com SRP-F310/312 7-1-1 POWER LED does not light Is AC adaptor & power cord connected properly? Connect AC adaptor & power cord properly. Does AC adaptor have proper output voltage rating? (approx. +24V) Replace AC adaptor.

  • Page 57: Paper And Error Led Blink

    All manuals and user guides at all-guides.com SRP-F310/312 7-1-2 Paper and Error led blink - 57 - Rev. 1.00...

  • Page 58: Paper And Error Led Lit

    All manuals and user guides at all-guides.com SRP-F310/312 7-1-3 Paper and Error led lit Turn power off, then once again Is paper roll not inserted? Replace or insert paper roll Is paper-end sensor, continuity normal? Replace Sensor-paper-end ass’y Replace PCB-main ass’y - 58 - Rev.

  • Page 59: Paper Led Lit

    All manuals and user guides at all-guides.com SRP-F310/312 7-1-4 Paper led lit Turn power off, then once again Is paper roll in paper near-end condition? Replace or insert paper roll Is paper near-end sensor continuity normal? Replace Sensor-paper-near end ass’y Replace PCB-main ass’y...

  • Page 60: Error Led Blink

    All manuals and user guides at all-guides.com SRP-F310/312 7-1-5 Error led blink Turn power off, then once again Is correct I/F PBA inserted? Replace I/F PBA Replace PCB-main ass’y - 60 - Rev. 1.00...

  • Page 61: Error Led Lit

    All manuals and user guides at all-guides.com SRP-F310/312 7-1-6 Error led lit - 61 - Rev. 1.00...

  • Page 62: Self Test Is Not Normal

    All manuals and user guides at all-guides.com SRP-F310/312 7-1-7 Self test is not normal VH : +24V VCC : +5V Does not printer operate at all? Is output voltage of regulator on PCB-main within SPEC?(*1) Replace PCB-main ass’y Printing is carried out,...

  • Page 63: Data From Host Is Not Printed Normally

    All manuals and user guides at all-guides.com SRP-F310/312 7-1-8 Data from host is not printed normally Send data from host to printer Are interface parameters set to identical values at host and printer? Make settings identical Does interface cable match specifications? Replace with a proper cable Replace interface PCB ass’y...

  • Page 64: Power Problem

    All manuals and user guides at all-guides.com SRP-F310/312 7-2 Power Problem If a problem that can be verified by visual examination has occurred, use the tables below to determine the cause and perform repairs. There are four tables, divided by symptom category: •...

  • Page 65: Printing Quality Problems

    All manuals and user guides at all-guides.com SRP-F310/312 7-2-1 Printing Quality Problems Problem Probable Cause Level Checkpoint Action Check the foreign Remove the foreign Foreign substance on the substance on the head substance with a head surface surface cleaning pen...

  • Page 66: Printer Mechanism Problems

    All manuals and user guides at all-guides.com SRP-F310/312 7-2-2 Printer Mechanism Problems Problem Probable Cause Level Checkpoint Action Check for short failure Feeding motor failure Replace the motor inside the motor Check the assembly Gear is dislocated Reassemble the status of the washers...

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