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Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It
consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you
to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary
operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
support.
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white—Power adapter is connected and the battery has more than 5 percent charge.
Amber—Computer is running on battery and the battery has less than 5 percent charge.
Off
•
Power adapter is connected, and the battery is fully charged.
•
Computer is running on battery, and the battery has more than 5 percent charge.
•
Computer is in sleep state, hibernation, or turned off.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
Table 21. LED codes
Diagnostic light codes
1,1
1,2
1,5
1,6
2,1
2,2
2,3
2,4
2,5
2,6
2,7
2,8
3,1
3,2
3,4
3,5
3,6
3,7
Camera status light: Indicates whether the camera is in use.
Problem description
TPM detection failure
Unrecoverable SPI flash failure
i-Fuse failure
EC internal failure
Processor failure
System board: BIOS or ROM (Read-Only Memory) failure
No memory or RAM (Random-Access Memory) detected
Memory or RAM (Random-Access Memory) failure
Invalid memory installed
System board or chipset error
Display failure - SBIOS message
Display failure - EC detection of power rail failure
Coin-cell battery failure
PCI, video card/chip failure
Recovery image found but invalid
Power-rail failure
System BIOS Flash incomplete
Management Engine (ME) error
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Troubleshooting
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