Component Playgrounds MT40 Manual

Dear Customer:
Thank you for purchasing your equipment from Component Playgrounds!!! We are proud of our
commercial grade products made for kids of all ages & sizes, and we are confident that you will enjoy
your equipment for many years.
Because you have purchased a top of the line commercial grade product, you will need to be aware of
some specific shipping requirements that may be different from shipments you have received in the past
through other delivery companies (such as UPS), and you should follow the guidelines below carefully.
1. In most cases your product will arrive via common carrier truck line directly to your home with curbside
delivery only. This means the driver will facilitate the offloading of the shipment at the curb, or most
reasonable place near the curb and your house. You are then responsible to have someone physically
capable to help unload the product upon delivery and note the condition of the product as per
below instructions.
2. Your product may arrive on a pallet and upon delivery—locate the packing list (usually attached to the
hardware box & orange & black in color) and verify that each piece listed is with the shipment. *** Please
disregard any delivery driver stated "time crunches" or "needs to leave quickly" and inspect the
product to your satisfaction = this is your product so make sure it is all there in good condition or
noted properly before the driver leaves.***
3. If there are any parts/pieces missing, note this directly on the delivery receipt BEFORE you sign and
receive your copy of the receipt, with wording such as "missing xyz part" etc. Note: some shipments will
have more than one pallet so check both before noting missing.
4. Similar to #3 above, also note the condition of the pieces and if any parts have been damaged in
shipping note this directly on the delivery receipt BEFORE you sign and get your copy from the driver (in
particular inspect slides for damage).
5. If your shipment appears to have damage and /or missing pieces, a freight claim must be fi led with the
freight company w/in two business days. Component Playgrounds will assist you with this process if it is
necessary. Contact the shipping manager toll free @ 877-530-0222 for claims assistance.
6. Ask your driver to sign or initial the freight slip acknowledging any damage or discrepancies.
7. Get a copy of the signed delivery receipt from your delivery driver BEFORE he leaves.
8. If you are concerned or don't know what you should do with a certain situation regarding the shipment,
please call the shipping manager toll free @ 877-530-0222 before the driver leaves.
All shortages and damaged items are the sole responsibility of the carrier. You are responsible to notify
Component Playgrounds of any shortages or damage relating to your shipment w/in 2 business days of
receipt of your equipment. After this time, any claim for shortage or loss cannot be honored.
Component Playgrounds cannot be responsible for replacement of any parts, missing or
damaged, that have not been properly noted on the delivery receipt. Component Playgrounds
cannot be responsible for damaged or missing pieces due to the fault of, or loss by the freight
company.
Thanks again & remember to tell your friends about your product from Component Playgrounds!