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4.
Log into the management console as the service representative. If invalid user or invalid password is
displayed, get the correct login information from the system administer.
1. If logged into the System Manager, select Exit from the Console, located in the System Manager window.
2. Log in to the System Manager with the following:
v User identification - service
v Password - service mode
5. View Serviceable Event Details.
1. In the navigation area, click Service Applications.
2. In the navigation area, click Service Focal Point.
3. In the Contents area, click Manage Serviceable Events.
4. Designate the set of Serviceable Events you want to view. When
you are finished, click OK. The Service Event Overview window
opens.
6. Close open or delayed events.
1. Select the problem to close in the Service Event Overview window.
2. Select the Selected menu, located on the menu bar.
3. Click Close Event.
4. Enter your comments in the Serviceable Event Comments window, and click Close Event.
5. Close all events associated with the problem on which you were working.
7. Did the Service Event Overview window contain the event or events on which you were working?
v Yes: Return the HMC to normal operations. Go to "Closing a service call" on page 169. This ends the procedure.
v No: Go to Detecting problems. This ends the procedure.
168
Disk drives or solid-state drives
Note: Only the events that match all of the
criteria you specify are shown.
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