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13
Remote control
Symptom
Remedy
Cannot be remote controlled.
Set the remote control unit's remote control mode so that it matches the setting on the
main unit (see
Operating multiple receivers
Check whether the receiver's remote control mode is properly set (see
Mode Setup
on
Try replacing the batteries in the remote control (see
Be sure to operate within 7 m (23 ft.) and a 30º angle of the remote sensor on the front
panel (see
Operating range of remote control unit
Check that there are no obstacles between the receiver and the remote control.
Make sure that there is no fluorescent or other strong light shining on to the remote
sensor.
Other components can't be operated
If the battery ran down, the preset codes may have been cleared. Re-enter the preset
with the system remote.
codes.
The preset code may be incorrect. Redo the procedure for entering preset codes.
When commands from the remote control units of other devices are registered using the
learning function, in some cases they may not be learned properly. In this case, register
the commands again using the learning function (see
they may be in a special format that cannot be registered on this receiver's remote con-
trol. Operate the device using another remote control.
HDMI
Symptom
Remedy
The HDMI indicator blinks continu-
Check all the points below.
ously.
Video/audio is not output or is inter-
This receiver is HDCP-compatible. Check that the components you are connecting are
rupted.
also HDCP-compatible. If they are not, please connect them using the component or
composite video jacks.
Depending on the connected source component, it's possible that it will not work with
this receiver (even if it is HDCP-compatible). In this case, connect using the component
or composite video jacks between source and receiver.
If the problem still persists when connecting your HDMI component directly to your
monitor, please consult the component or monitor manual or contact the manufacturer
for support.
If video images do not appear on your TV, try adjusting the resolution, Deep Color or other
setting for your component.
While analog video signals are being output over HDMI, use a separate connection for
audio output.
To output signals in Deep Color, use an HDMI cable (High Speed HDMI
connect this receiver to a component or TV with the Deep Color feature.
The picture and sound output get cut
Influence from a TV whose power is set to standby may cause the picture or sound output
off, or there is no output produced.
to not be produced or to get cut off. In this case, press OUT P., and make sure to use an
output other than the HDMI output to which that TV is connected.
No picture.
Try changing the SCAL setting (in
To use the HDMI OUT 3 terminal in the main zone, set the MAIN/HDZONE
Output Setting to MAIN
on
page 99
).
Remote Control
page 117
).
Loading the batteries
on
page 11
).
page 100
). If they still do not work,
®
Setting the Video options
on
page 91
).
(page 117
).
Symptom
No sound, or sound suddenly
ceases.
on
page 11
).
Noisy or distorted picture.
Synchronized operation not possible
using Control with HDMI function.
When HDZONE is set to ON, the
video resolution and number of
audio channels for the main zone
side changes.
HDZONE cannot be turned on.
When the input source for the main
or HDZONE is switched or when
the power of the respective zones is
turned on and off, the audio or video
of the HDMI output terminal that is
not being operated is sometimes
interrupted.
Such menus as the HOME MENU as
well as the on-screen display are not
displayed for HDMI OUT 1 or HDMI
TM
/
Cable) to
OUT 2.
Cannot upscale to 4K.
126
Remedy
Check that the HDMI Audio setting is set to AMP
(Setting the Audio options
If the component is a DVI device, use a separate connection for the audio.
If analog video is being output over HDMI, please use a separate connection for the
audio.
Check the audio output settings of the source component.
HDMI format digital audio transmissions require a longer time to be recognized. Due
to this, interruption in the audio may occur when switching between audio formats or
beginning playback.
Turning on/off the device connected to this unit's HDMI OUT terminal during playback,
or disconnecting/connecting the HDMI cable during playback, may cause noise or inter-
rupted audio.
Sometimes a video deck may output a noisy video signal (during scanning, for example),
or the video quality may just be poor (with some video game units, for example). The
picture quality may also depend on the settings, etc. of your display device. Switch off
the video converter and reconnect the source and display device using the same type of
connection (component or composite), then start playback again.
If the problem still persists when connecting your HDMI component directly to your
monitor, please consult the component or monitor manual or contact the manufacturer
for support.
Check the HDMI connections.
The cable may be damaged.
Select ON for the Control Mode with HDMI setting (see
Turn the TV's power on before turning on this receiver's power.
Set the TV side Control with HDMI setting to on (see TV's operating instructions).
Connect the TV to the HDMI OUT 1 terminal and set the HDMI output to OUT 1. Then
turn on first the TV's power, then this receiver's power.
This is due to the HDMI connection specifications; it is not a malfunction. When play-
ing the same input in the main zone and HDZONE, video and audio signals that can be
output in common for all the devices connected to the HDMI OUT 1, HDMI OUT 2 and
HDMI OUT 3 (HDZONE) terminals are set.
Set Output Setting at MAIN/HDZONE to HDZONE
(page 117
This is because the HDMI devices need to recognize each other again. This is not a
malfunction. If the picture is disturbed or not displayed, turn off the power of the devices
in all the zones, then try again. Also try temporarily turning the Network Standby and
Standby Through settings OFF.
Press OUT P. and switch the HDMI OUT 1/2 setting.
Change V.CONV to ON.
(page 91
)
Change SCAL.
(page 91
)
When HDZONE is turned on, upscaling cannot be performed. To perform upscaling, turn
off HDZONE
(page 95
).
FAQ
on
page 89
).
HDMI Setup
on
page 85
).
).
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