Troubleshooting - Home Decorators Collection 301353180 Use And Care Manual

Troubleshooting

PROBLEM
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Heater does not blow warm air.
There is no power and the logs do not
glow.
The logs glow, but no flame effect.
The heater does not blow warm air.
ROOT CAUSE
The thermostat sensor is
broken or disconnected.
The thermostat sensor is broken.
Manual Reset overheat
protection has triggered.
This is normal operation.
The heater is in a cool down cycle.
There is no power to the unit.
The flame effect turned off.
Thermostat setting is
preventing the heater from
turning on.
18
CORRECTIVE ACTION
Unplug the fireplace, remove the back panel
of the fireplace and check that the thermo-
stat is plugged into the main circuit board.
If this does not solve the problem contact
customer service for a replacement thermo-
stat sensor.
Contact customer service for a replacement
thermostat sensor.
Inspect the heater and check that the air
inlets and outlets are not blocked as this may
cause overheating. Unplug the heater for 30
minutes and allow it to cool down. Replug
and operate. Monitor the heater for signs of
overheating. If the problem persists, discon-
tinue use of the heater and contact customer
service.
Check your heater cord and plug
connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug
to overheat. Be sure the plug fits tight in the
outlet. Heaters draw more current than small
appliances. Overheating of the outlet may
occur even if it has not occurred with the
use of other appliances. During use check
frequently to determine if your plug outlet or
faceplate is HOT! If so, discontinue use of the
heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Normal operation will continue to run for
several minutes before shutting down. Times
will vary based on tempertures. During this
time cool air will blow.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times and make sure power is set to
the "ON"position.
Press the flame button several times.
Adjust the temperature settings to ensure
that the thermostat is set higher than the
current room temperature.