Sony WF-C500 Help Manual
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Sony WF-C500 Help Manual

Wireless stereo headset
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Help Guide
Wireless Stereo Headset
WF-C500
Model: YY2952
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the BLUETOOTH® function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbud tips
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
1

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Summary of Contents for Sony WF-C500

  • Page 1 WF-C500 Model: YY2952 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/ Getting started What you can do with the BLUETOOTH®...
  • Page 2 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...
  • Page 3 Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app...

  • Page 4: Troubleshooting

    Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side. Others Earbud tips are damaged or lost. An earache occurs Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 5: What You Can Do With The Bluetooth® Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Making phone calls You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 6 In the factory setting, you will hear the English voice guidance via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 7: Checking The Package Contents

    LL size: 5 lines Charging case (1) Note Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-EX11 series (*) (sold separately). May not be supported in some countries or regions.
  • Page 8 Help Guide Wireless Stereo Headset WF-C500 Replacing the earbud tips M-sized earbud tips come attached to the left and right units of the headset at the time of purchase. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities or call performances.
  • Page 9 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 10 Help Guide Wireless Stereo Headset WF-C500 When you have finished using the headset When you have finished using the headset, be sure to set the headset in the charging case. Close the lid of the charging case. Note If perspiration or water is left on the charging port, it may impair the ability to charge the headset. Immediately wipe off any perspiration or water on the charging port after use.
  • Page 11 After completing these steps, leave the headset to dry in room temperature. 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 12: Location And Function Of Parts

    Help Guide Wireless Stereo Headset WF-C500 Location and function of parts Headset Indicators (blue/orange) (left, right) Lights up in orange while charging. Lights up in blue or orange to indicate the power or communication status of the headset. Buttons (left, right) Press to operate the headset.
  • Page 13 Using the supplied USB Type-C cable, connect the charging case to a computer or to an AC outlet via a commercially available USB AC adaptor to simultaneously charge both the headset and the charging case. Related Topic About the indicator Checking the remaining battery charge 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 14: About The Indicator

    (flashes twice in blue) When the headset is turned off with the “Sony | Headphones Connect” app / When the headset is automatically turned off after 15 minutes of Bluetooth disconnection / When the battery of the headset becomes empty and the...

  • Page 15: Bluetooth Connection Status

    For details, see “Initializing the headset to restore factory settings”. Related Topic Charging Checking the remaining battery charge What you can do with the “Sony | Headphones Connect” app Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 16: Wearing The Headset

    Help Guide Wireless Stereo Headset WF-C500 Wearing the headset About the instruction manual video Watch the video to find out how to change the earbud tips and how to wear the headset on your ears. https://rd1.sony.net/help/mdr/mov0031/h_zz/ Put the headset units into both ears.
  • Page 17 Related Topic Replacing the earbud tips Using only one unit of the headset 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 18 When you are using only one unit of the headset, the remaining battery charge of the headset may be different on the left and right sides. Related Topic Controlling the audio device (Bluetooth connection) Functions for a phone call 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 19 Help Guide Wireless Stereo Headset WF-C500 Charging The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C cable to charge the headset before use. Remove the headset from the charging case and remove the insulating sheet.

  • Page 20: System Requirements For Battery Charge Using Usb

    Charging starts on the headset and charging case. The indicators (orange) on the headset and charging case light After charging is complete, the indicators (orange) on the headset and charging case turn off. Remove the USB Type-C cable. About the charging time The required time for fully charging the headset and the charging case is about 3 hours (*).
  • Page 21 It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer. If the headset is not used for a long time, the indicator (orange) on the charging case may not immediately light up when charging.

  • Page 22: Available Operating Time

    Communication time Max. 5 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE function. Note Usage hours may be different from the time described above depending on the settings of various functions and conditions of use.

  • Page 24: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset WF-C500 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case. When you remove the headset from the charging case When you remove the headset from the charging case, the voice guidance indicating the remaining battery charge of the headset can be heard via the left and right units of the headset respectively.
  • Page 25 If the headset and smartphone are not connected with HFP, the remaining battery charge will not be correctly displayed. The remaining battery charge of the charging case cannot be checked on the “Sony | Headphones Connect” app. When the indicator (orange) on the charging case flashes, charge the charging case.

  • Page 26: Turning On The Headset

    The headset goes into Bluetooth pairing mode when turning on the headset for the first time after purchase or just after initializing the headset. Related Topic Using only one unit of the headset Turning off the headset 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 27: Turning Off The Headset

    Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Note When the remaining battery charge of the charging case is not sufficient, the charging of the headset will not start. Charge the charging case.

  • Page 28: How To Make A Wireless Connection To Bluetooth Devices

    Pair the headset and the device manually. Connecting to a paired device Once a device is paired, it is not necessary to pair it again. Connect to devices already paired with the headset using the methods necessary for each device. 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 29 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 30: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset WF-C500 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 31 “Connecting to a paired Android smartphone”. If [WF-C500] does not appear on the Android smartphone screen, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. About the instruction manual video Watch the video to find out how to perform the pairing for the first time.
  • Page 32 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 33: Connecting To A Paired Android Smartphone

    Check the connection status on the Android smartphone. If it is not connected, proceed to step Display the devices paired with the Android smartphone. Select [Settings] - [Device connection] - [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WF-C500].
  • Page 34 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 35: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset WF-C500 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 36 “Connecting to a paired iPhone ”. If [WF-C500] does not appear on the display of the iPhone, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. About the instruction manual video Watch the video to find out how to perform the pairing for the first time.
  • Page 37 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 38: Connecting To A Paired Iphone

    “Bluetooth connected” from the unit of the headset that was removed first from the charging case. Check the connection status on the iPhone. If it is not connected, proceed to step Display the devices paired with the iPhone. Select [Settings]. Touch [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WF-C500].
  • Page 39 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 40: Pairing And Connecting With A Computer (Windows® 10)

    Help Guide Wireless Stereo Headset WF-C500 Pairing and connecting with a computer (Windows® 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 41 Check that the indicator (blue) on both units of the headset repeatedly flashes twice in a row. You will hear the voice guidance say “Bluetooth pairing” from both headset units at the same time. Wake the computer up if the computer is in standby (sleep) or hibernation mode. Pair the headset using the computer.
  • Page 42 Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then click [Add Bluetooth or other device]. Click [Bluetooth]. Click [WF-C500].
  • Page 43 “Connecting to a paired computer (Windows 10)”. If [WF-C500] does not appear on the computer screen, try again from “To connect without using the Swift Pair function” of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
  • Page 44 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 45 Help Guide Wireless Stereo Headset WF-C500 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 46 Wake the computer up if the computer is in standby (sleep) or hibernation mode. Pair the headset using the computer. Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the right edge of the screen), then select [Settings] from the Charm Bar.
  • Page 47 If they are not connected, see “Connecting to a paired computer (Windows 8.1)”. If [WF-C500] does not appear on the computer screen, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 48 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 49 Help Guide Wireless Stereo Headset WF-C500 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 50 Select [ (System Preferences)] - [Bluetooth] from the Dock at the bottom of the screen. Select [WF-C500] of the [Bluetooth] screen and click [Connect]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other.
  • Page 51 If they are not connected, see “Connecting to a paired computer (Mac)”. If [WF-C500] does not appear on the computer screen, try again from the beginning of step A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.

  • Page 52: Connecting To A Paired Computer (Windows 10)

    Check the connection status on the computer. If it is not connected, proceed to step Select the headset using the computer. Right-click the speaker icon on the toolbar, then select [Open Sound settings]. From the [Choose your output device] drop-down menu, select [Headphones (WF-C500 Stereo)].
  • Page 53 If [Headphones (WF-C500 Stereo)] is not displayed on the drop-down menu, click [Sound Control Panel] and then right-click on the [Playback] tab of the [Sound] screen to check [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 54 The connection is established. You will hear the voice guidance say “Bluetooth connected” from the unit of the headset that was removed first from the charging case. Hint...
  • Page 55 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 56 Help Guide Wireless Stereo Headset WF-C500 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 57 Right-click [WF-C500]. If [WF-C500] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say “Bluetooth connected” from the unit of the...
  • Page 58 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 59 Help Guide Wireless Stereo Headset WF-C500 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.15 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 60 Click [WF-C500] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. The connection is established. You will hear the voice guidance say “Bluetooth connected” from the unit of the headset that was removed first from the charging case.
  • Page 61 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 62: Pairing And Connecting With A Bluetooth Device

    You will hear the voice guidance say “Bluetooth pairing” from both headset units at the same time. Perform the pairing procedure on the Bluetooth device to search for this headset. [WF-C500] will be displayed on the list of detected devices on the screen of the Bluetooth device.
  • Page 63 If it is not displayed, repeat from step Select [WF-C500] displayed on the screen of the Bluetooth device for pairing. If Passkey (*) input is required, input “0000”. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.

  • Page 64: Connecting To A Paired Bluetooth Device

    Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 66 Help Guide Wireless Stereo Headset WF-C500 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly.
  • Page 67 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 68: Controlling The Audio Device (Bluetooth Connection)

    The available operations may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. When you use an iPhone, Siri may be activated by pressing and holding the button on the right unit. 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 69: Disconnecting Bluetooth Connection (After Use)

    You will hear the voice guidance say “Bluetooth disconnected” from the left or right unit of the headset. Set the headset into the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 70 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality.

  • Page 71: Supported Codecs

    If the connected device supports a codec of higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from the supported codecs. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 72 Sound sources compressed by streaming playback, MP3, Bluetooth transmission codec, etc. are played with natural and expansive sound. The DSEE function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via Bluetooth connection.

  • Page 73: Receiving A Call

    Help Guide Wireless Stereo Headset WF-C500 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 74 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call What you can do with the “Sony | Headphones Connect” app 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 75: Making A Call

    Help Guide Wireless Stereo Headset WF-C500 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 76 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call What you can do with the “Sony | Headphones Connect” app 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 77: Functions For A Phone Call

    Help Guide Wireless Stereo Headset WF-C500 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the available functions may vary depending on the smartphone or mobile phone.
  • Page 78 When you are using only one unit of the headset, be sure to set the other unit in the charging case. Related Topic Using only one unit of the headset Receiving a call Making a call 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 79 Names may vary according to the computer or the video calling application you are using. Hint When the settings of the video calling application cannot be checked or calling connections [Headset (WF-C500 Hands-Free)] cannot be selected, select [Headset (WF-C500 Hands-Free)] on the settings of your computer to make connections. See “Pairing...
  • Page 80 You will hear the voice guidance say “Bluetooth disconnected” from the left or right unit of the headset. Set the headset into the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 81 Help Guide Wireless Stereo Headset WF-C500 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphones to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 82 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 83: Using The Voice Assist Function (Siri)

    Help Guide Wireless Stereo Headset WF-C500 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphones to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on.
  • Page 84 In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 85 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Headphones Connect”...
  • Page 86 WF-C500 Installing the “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 87 WF-C500 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. Select [Help] on the “Sony | Headphones Connect” app screen. The [Headphones Connect Help] screen appears and support information is displayed.
  • Page 88 How to keep the software up-to-date (for comfortable use of the headset) If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions.
  • Page 89 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 90: Other Notes

    If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
  • Page 91 Help Guide Wireless Stereo Headset WF-C500 To prevent burning or malfunction due to getting wet Be sure to clean after use Charging with liquid such as water or sweat or foreign objects such as dust attached to the USB Type-C port of the charging case or charging port of the headset may cause an accident such as burns or serious wounds due to fire, electrocution, heat generation, smoke, or ignition.
  • Page 92 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 93 The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.
  • Page 94 When the charging ports of the headset or charging case get dirty, wipe them clean with a soft dry cloth. Do not wash pants or shirts with the headset units left in the pockets. If the headset is cracked or deformed, refrain from using the headset near water, or contact your nearest Sony dealer.
  • Page 95 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 96: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 97 Google, Android and Google Play are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

  • Page 98: Customer Support Websites

    Help Guide Wireless Stereo Headset WF-C500 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 99: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 100 You may be able to resolve some issues by setting the headset into the charging case. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic Charging Checking the remaining battery charge Resetting the headset Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 101 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Update the OS of the computer. Related Topic Charging Replacing the earbud tips Resetting the headset Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 102 15 minutes have passed after disconnecting the Bluetooth connection. When talking on the phone, the available operating time of the battery is shorter than when playing music. Related Topic Available operating time 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 103: Charging Time Is Too Long

    When using a commercially available USB AC adaptor, use one capable of supplying an output current of 0.5 A (500 mA) or more. Related Topic Charging Resetting the headset Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 104 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection Resetting the headset Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 105: Low Sound Level

    If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app.

  • Page 106: Low Sound Quality

    If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic Wearing the headset Replacing the earbud tips 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 107 Bluetooth device. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic About the sound quality mode Resetting the headset Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 108 Set the headset into the charging case. You may be able to resolve some issues by setting the headset into the charging case. Reset the headset. Initialize the headset, and pair the headset and the device again. 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 109: Pairing Cannot Be Done

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 110: Unable To Make A Bluetooth Connection

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 111: The Headset Does Not Operate Properly

    You may be able to resolve some issues by setting the headset into the charging case. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 112 When you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WF-C500 Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (WF-C500 Hands-Free)] cannot be selected, select [Headset (WF-C500 Hands-Free)] on the settings of your computer to make connections.
  • Page 113 Help Guide Wireless Stereo Headset WF-C500 Earbud tips are damaged or lost. To change the earbud tips with new ones, purchase the EP-EX11 series (*) (sold separately). May not be supported in some countries or regions. 5-030-793-11(1) Copyright 2021 Sony Corporation...
  • Page 114 Check if the headset is properly worn on your ears. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically. Related Topic Replacing the earbud tips Wearing the headset 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 115: Resetting The Headset

    Help Guide Wireless Stereo Headset WF-C500 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Reset one of the headset units at a time. Press and hold the button on the left unit for about 20 seconds.
  • Page 116 If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. About the instruction manual video Watch the video to find out how to reset. https://rd1.sony.net/help/mdr/mov0029/h_zz/ Related Topic Initializing the headset to restore factory settings 5-030-793-11(1) Copyright 2021 Sony Corporation...

  • Page 117: Initializing The Headset To Restore Factory Settings

    Help Guide Wireless Stereo Headset WF-C500 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Press and hold the buttons on both the left and right units of the headset for about 15 seconds.
  • Page 118 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. About the instruction manual video Watch the video to find out how to initialize.

  • Page 119: Specifications

    Help Guide Wireless Stereo Headset WF-C500 Specifications Headset Power source: DC 3.85 V: Built-in lithium-ion rechargeable battery DC 5 V: When charged using USB Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx. 2.5 hours (Headset) Approx.
  • Page 120 11 Pro, iPhone 11, iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPod touch (7th generation), iPod touch (6th generation) (As of July 2021) 5-030-793-11(1) Copyright 2021 Sony Corporation...

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