Sony h.ear in 3 Truly Wireless WF-H800 Help Manual
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Sony h.ear in 3 Truly Wireless WF-H800 Help Manual

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Help Guide
Wireless Stereo Headset
h.ear in 3 Truly Wireless (WF-H800)
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
1

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Summary of Contents for Sony h.ear in 3 Truly Wireless WF-H800

  • Page 1 3 Truly Wireless (WF-H800) Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
  • Page 2 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...

  • Page 3: Troubleshooting

    Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with “Sony | Headphones Connect” app Installing “Sony | Headphones Connect” app Important information Precautions License notice...
  • Page 4 The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 5: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 6 In the factory setting, when you wear the headset, you will hear the English voice guidance via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 7: Checking The Package Contents

    SS size: 1 line or red S size: 2 lines or orange M size: 3 lines or green L size: 4 lines or light blue Charging case (1) 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 8: Replacing The Earbuds

    Remove the earbuds. Do not pinch the end of the earbud when removing it. Attach the earbuds. Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner. 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 9 5 times towards a dry cloth, etc. If perspiration or water is left on the charging port, it may impair the ability to charge the unit. Immediately wipe off any perspiration or water on the charging port after use. 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 10: Location And Function Of Parts

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Location and function of parts Headset Indicators (red/blue) Light up in red while charging. Light up in red or blue to indicate the power or communication status of the headset. In the factory setting, when you wear the headset, the indicators turn off.
  • Page 11 Connect the charging case to an AC outlet via a commercially available USB AC adaptor or to a computer with the supplied USB Type-C cable to simultaneously charge both the headset and the charging case. Related Topic About the indicator Checking the remaining battery charge 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 12: About The Indicator

    Bluetooth function In the factory setting, when you wear the headset, the indicator turns off. If you change the setting on the “Sony | Headphones Connect” app so that the headset does not turn off from the automatic power off function by wearing detection, the indicator will not turn off even when the headset is worn.
  • Page 13 In the factory setting, when you wear the headset, the indicators turn off. When you are wearing the headset, you can check various statuses of the headset by the voice guidance. Related Topic What you can do with “Sony | Headphones Connect” app About the voice guidance 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 14: Wearing The Headset

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Wearing the headset Attach the earbuds to the headset. M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset. If the earbuds tend to come off or you feel that there is insufficient low frequency sound and a difference in volume between the left and right units, change the earbuds to another size to comfortably and snugly fit your left and right ears.
  • Page 15 Put the unit with the (left) mark on your left ear and the unit with the (right) mark on your right ear. The left unit has a tactile dot. A: Tactile dot Twist the headset to slide the earbud deep into your ear. Hint The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset.
  • Page 16 You can also play music, make and receive calls, etc. when wearing only one unit of the headset in your ear. By using the “Sony | Headphones Connect” app, you can change the setting of automatically pausing and resuming the music playback, or automatically turning off the headset.
  • Page 17 Assigning functions to the buttons of the headset Depending on the unit you are wearing, some functions may not be available in the factory setting. In this case, you can change the assignment of functions to the buttons using the “Sony | Headphones Connect” app. Hint The Google Assistant feature can be assigned to either the left or right unit of the headset.

  • Page 18: Charging The Headset

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the charging case to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.

  • Page 19: System Requirements For Battery Charge Using Usb

    If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer to replace the rechargeable battery. Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the...
  • Page 20 When connecting the charging case to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging will not be properly completed when the charging case is connected through a USB hub. 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 21: Available Operating Time

    Communication time: Max. 5 hours Standby time: Max. 24 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 22: Checking The Remaining Battery Charge

    The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate. Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app.
  • Page 23 In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. Related Topic What you can do with “Sony | Headphones Connect” app About the indicator 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 24: Turning On The Headset

    When you put on the headset, you will hear the voice guidance say “Power on”. By using the “Sony | Headphones Connect” app, you can change the setting of the headset so that it will not be turned off automatically.

  • Page 25: Turning Off The Headset

    Place the headset into the charging case to turn off the power before that time. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Note When the remaining battery charge of the charging case is not sufficient, the charging of the headset will not start. Charge the charging case.

  • Page 26: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired device Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device. 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 27 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 28: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 29 Watch the video to find out how to register a device (pairing) for the first time and about the connection procedure for the second and subsequent times. https://rd1.sony.net/help/mdr/mov0011/h_zz/ Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone.
  • Page 30 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 31: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Remove the headset from the charging case. The headset turns on automatically. Check that the indicators (blue) flash. Put on the headset.
  • Page 32 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 33 Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later What is NFC? NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
  • Page 34 Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) Listening to music from a device via Bluetooth connection 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 35 When the headset is not worn in your ears for about 5 minutes after being removed from the charging case, the headset turns off automatically. Place the headset into the charging case to turn off the power before that time. 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 36: Switching The Device By One-Touch (Nfc)

    When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFC- compatible Bluetooth headset or Bluetooth speaker, the smartphone is disconnected from the headset and connected to the Bluetooth device. Note Unlock the smartphone screen in advance if it is locked. 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 37: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 38 Watch the video to find out how to register a device (pairing) for the first time and about the connection procedure for the second and subsequent times. https://rd1.sony.net/help/mdr/mov0011/h_zz/ Hint The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone.
  • Page 39 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 40: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Remove the headset from the charging case. The headset turns on automatically. Check that the indicators (blue) flash. Put on the headset.
  • Page 41 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 42: Disconnecting Bluetooth Connection (After Use)

    Set the headset into the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 43 Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly.
  • Page 44 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 45: Controlling The Audio Device (Bluetooth Connection)

    If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all even when the operations described above are performed. 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 46 Set the headset into the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 47 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality.

  • Page 48: Supported Codecs

    SBC. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 49 High-Resolution Audio and reproduces the clear, high-range sound that is often lost. The DSEE HX function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via Bluetooth connection.

  • Page 50: Receiving A Call

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 51 You cannot adjust the volume during a call on the headset. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume in the app.

  • Page 52: Making A Call

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 53 You cannot adjust the volume during a call on the headset. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume in the app.

  • Page 54: Functions For A Phone Call

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.

  • Page 55: Incoming Call

    Press the button once to answer a call. During call Press the button once to finish a call. (*) Some devices may not support this function. Related Topic Using only one unit of the headset Receiving a call Making a call 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 56 Set the headset into the charging case. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 57 If your smartphone is an iPhone/iPod touch, open the Google Assistant app. If your smartphone is an Android smartphone, skip this step. Open the “Sony | Headphones Connect” app and set the button on either the left or right unit as the Google Assistant button.
  • Page 58 Google Assistant feature is assigned to the headset and you want to use only one unit of the headset, use the unit with the Google Assistant feature assigned. Check the setting of the headset with the “Sony | Headphones Connect” app.
  • Page 59 Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Using Amazon Alexa By using the Amazon Alexa app installed in your smartphone, you can speak to the headset’s microphone to operate the smartphone or perform the search. Compatible smartphones Smartphones installed with Android 5.1 or later, or iOS 10.0 or later.
  • Page 60 From [AVAILABLE DEVICES] on the [Select your device] screen, select [WF-H800 (h.ear)] or [LE_WF-H800 (h.ear)]. If you cannot find [WF-H800 (h.ear)] or [LE_WF-H800 (h.ear)] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection.
  • Page 61 On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the button on the left unit of the headset (or the button on the right unit if only the right unit of the headset was worn for the initial settings) is set as the Amazon Alexa button. Press the button to which the Amazon Alexa feature is assigned to use Amazon Alexa.
  • Page 62 Amazon Alexa. You can restore the button back to original function by changing it with the “Sony | Headphones Connect” app. Similarly, you can reconfigure back to Amazon Alexa if you have previously connected to Amazon Alexa, but have changed to other function.
  • Page 63 Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 64 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 65: Using The Voice Assist Function (Siri)

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri &...
  • Page 66 In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Siri may not be activated depending on specifications of the smartphone or application version. Siri does not work when connected to a device not compatible with the voice assist function. 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 67 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing “Sony | Headphones Connect”...
  • Page 68 3 Truly Wireless (WF-H800) Installing “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.

  • Page 69: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 70 The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.

  • Page 71: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 72 The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. WALKMAN® and the WALKMAN® logo are registered trademarks of Sony Corporation. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.

  • Page 73: Customer Support Websites

    3 Truly Wireless (WF-H800) Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 74: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 75 You cannot turn on the headset when the headset is placed and being charged in the charging case. Remove the headset from the charging case to turn it on. Related Topic Charging the headset Checking the remaining battery charge 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 76: Charging Cannot Be Done

    Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 77: Charging Time Is Too Long

    Charging time is too long. Check that the charging case and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 78 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 79 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 80 Amazon Alexa feature assigned. Related Topic Using only one unit of the headset How to make a wireless connection to Bluetooth devices Listening to music from a device via Bluetooth connection 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 81: Low Sound Level

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 82 Related Topic Replacing the earbuds 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 83: Low Sound Quality

    If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection. 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 84 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Related Topic About the sound quality mode 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 85: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 86 Finish charging before establishing the one-touch connection (NFC). Check that the connecting device supports the NFC function. Check that the Bluetooth function of the smartphone is turned on. Related Topic One-touch connection (NFC) with an Android smartphone 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 87: Unable To Make A Bluetooth Connection

    If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 88: Distorted Sound

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 89: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Related Topic About the sound quality mode 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 90: The Headset Does Not Operate Properly

    If the headset does not operate properly even if you reset the headset, initialize the headset. You cannot play music or make and receive calls when you are not wearing the headset. Put on the headset to operate. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-007-451-11(1) Copyright 2019 Sony Corporation...
  • Page 91 While listening to music with the headset, stop playback and press the button on either the left or right unit to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 92: Low Voice From Callers

    Help Guide Wireless Stereo Headset h.ear in 3 Truly Wireless (WF-H800) Low voice from callers Turn up the volume of the connected device. 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 93: Resetting The Headset

    The device registration (pairing) information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-007-451-11(1) Copyright 2019 Sony Corporation...

  • Page 94: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note Check that the indicators (red) on both the left and right units light up before you press the buttons on both the left and right units of the headset.

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