Sony WF-C500 Help Manual page 104

Help Guide
Wireless Stereo Headset
WF-C500
No sound, no sound from one side
Common
Pair the headset and the Bluetooth device again.
Charge the charging case.
Set the headset into the charging case.
You may be able to resolve some issues by setting the headset into the charging case.
Restart the smartphone or the computer you use.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
When connecting to a computer
If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a
Bluetooth device.
When there is no sound on only one side
Depending on the smartphone app or computer application (which requires HFP (Hands-free Profile)/HSP (Headset
Profile)), you may hear a voice from only one unit.
Related Topic
Using only one unit of the headset
How to make a wireless connection to Bluetooth devices
Listening to music from a device via Bluetooth connection
Resetting the headset
Initializing the headset to restore factory settings
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