Sony WF-C500 Help Manual page 107

Wireless stereo headset

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Help Guide

Wireless Stereo Headset

WF-C500

Sound skips frequently.

Set the headset to "Priority on stable connection" mode. For details, see

The situation may be improved by changing the wireless playback quality settings on the transmitting device. For

details, refer to the operating instructions supplied with the transmitting device.

Remove any obstacles between the antenna of the connecting Bluetooth device and the antennas built into the left

and right units of the headset. The antenna of each left or right unit of the headset is built into the part shown in the

dotted line below.

A: Locations of the built-in antennas (left, right)

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.

When there is a human body between the headset and the Bluetooth device

In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the

Bluetooth communications.

When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device

In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.

Where there are other wireless communication audio devices or other people nearby, such as in train station

premises or on a crowded train

If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps

or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or

windows and restart the computer.

Connect the headset and the Bluetooth device once again.

Set the headset into the charging case, and then remove the headset from the charging case to connect the headset

to the Bluetooth device.

Reset the headset.

Initialize the headset, and pair the headset and the device again.

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