Sony WF-C710N Help Manual
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Sony WF-C710N Help Manual

Sony WF-C710N Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-C710N
Model: YY2986
Quick Start Guide
Find your fit
Wearing the headset
To prevent burning or malfunction due to getting wet
Connect to the app for even more fun and convenience
Many useful features are out there in your device.
Download the "Sound Connect" app and get the most out of what you have.
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Summary of Contents for Sony WF-C710N

  • Page 1 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Model: YY2986 Quick Start Guide Find your fit Wearing the headset To prevent burning or malfunction due to getting wet Connect to the app for even more fun and convenience Many useful features are out there in your device.

  • Page 2: Related Information

    Let’s start to use Wearing the headset Twist the headset unit to slide the earbud tip deep into your ear canal. Establishing a BLUETOOTH® connection The headset is turned on when the headset units are removed from the charging case. Follow the downloaded “Sound Connect”...
  • Page 3 About the voice guidance Supplied accessories Included items Replacing the earbud tips Parts and controls Location and function of parts About the indicator Wearing the headset Wearing the headset Using only one headset unit Operating the headset About the touch sensor Using Quick Access Power/Charging Charging...
  • Page 4 Computers Pairing and connecting with a computer (Windows® 11) Pairing and connecting with a computer (Windows 10) Pairing and connecting with a computer (Mac) Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a paired Bluetooth device...
  • Page 5 Receiving a call Making a call Functions for a phone call Making a video call on your computer Using the voice assist function Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sound Connect” app Installing the “Sound Connect”...
  • Page 6 Specifications 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 7: What You Can Do With The Bluetooth Function

    You can enjoy music wirelessly from devices such as a smartphone or music player. Talking on the phone You can talk on the phone hands-free, while leaving your smartphone in your bag or pocket. Related Topic How to make a wireless connection to Bluetooth devices 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 8 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N About the voice guidance You will hear the following voice guidances depending on the operating procedure performed and the headset status. In the factory settings, when you put the headset units into your ears, you will hear the voice guidance in either English or Chinese.
  • Page 9 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 10: Included Items

    WF-C710N Included items After opening the package, check that all of the items in the list are included. If any items are missing, consult the Sony support contact or your nearest Sony dealer. Numbers in parentheses indicate the number of items.
  • Page 11 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Replacing the earbud tips M-sized earbud tips come attached to the left and right headset units at the time of purchase. If the earbud tip sizes do not match or the headset is not worn correctly, taps may not work properly.
  • Page 12 Related Topic Wearing the headset 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 13: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Location and function of parts Headset Touch sensors (left, right) Microphones (left, right) Pick up the sound of your voice during a phone call and pick up ambient sounds when the noise canceling function or Ambient Sound Mode is being used.
  • Page 14 Using the supplied USB Type-C cable, connect the charging case to a computer or to an AC outlet via a commercially available USB AC adaptor to simultaneously charge both the headset and the charging case. Related Topic About the indicator Checking the remaining battery charge 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 15: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N About the indicator You can check various statuses of the headset/charging case by the indicator on the charging case. : Turns on in green / : Turns on in orange / : Turns on in blue / -: Turns off...

  • Page 16: Charging Status

    The indicator lights up in orange for about 3 seconds. - - - - - - - When the headset is stored in the charging case and the remaining battery charge of the headset is between 90% and 1% When the headset is not stored in the charging case and the remaining battery charge of the charging case is between 20% and 6% The indicator turns off.

  • Page 17: Bluetooth Connection Status

    What you can do with the “Sound Connect” app How to keep the software up-to-date (for comfortable use of the headset) Resetting the headset Initializing the headset to restore factory settings About the voice guidance 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 18: Wearing The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Wearing the headset Put the headset units into your ears. Put the headset unit with the L-mark into your left ear and the headset unit with the R-mark into your right ear. The left headset unit has a tactile dot (A).
  • Page 19 You can use the “Sound Connect” app to change the settings that automatically pause and resume the music playback, or automatically turn off the headset. Related Topic Replacing the earbud tips Using only one headset unit 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 20 When you are using only one headset unit, the remaining battery charge of the headset may be different on the left and right units. Related Topic Controlling the audio device (Bluetooth connection) Functions for a phone call What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 21 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N About the touch sensor Tap the touch sensor (A) to perform actions such as music playback, phone calls, or changing the setting of the noise canceling function. To operate the touch sensor, tap the center of the touch sensor with the pad of your index finger.
  • Page 22 When tapping the headset units, do not tap the microphone part (A). Noise or an unusual sound may be emitted from the headset if the microphone part is tapped. Related Topic What you can do with the “Sound Connect” app Controlling the audio device (Bluetooth connection) Functions for a phone call 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 23 Note The services that can be assigned to Quick Access differ depending on the countries and regions. Related Topic What you can do with the “Sound Connect” app What you can do with partner services 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 24 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Charging The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C cable to charge the headset before use. Set the headset units into the charging case.

  • Page 25: System Requirements For Battery Charge Using Usb

    Charging starts on the headset and charging case. The indicator on the charging case lights up in orange. After charging is complete, the indicator on the charging case turns off. Remove the USB Type-C cable. About the charging time The required time for fully charging the headset and the charging case is about 3.5 hours (*). (*) Time required for charging the empty battery to its full capacity.
  • Page 26 If the headset is not used for a long time, the indicator on the charging case may not immediately light up in orange when charging. Wait a moment until the indicator lights up in orange. If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult the Sony support contact or your nearest Sony dealer.

  • Page 27: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Codec Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: Enabled Maximum 8.5 hours...
  • Page 28 Related Topic Supported codecs About DSEE What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 29: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Checking the remaining battery charge You can check the remaining battery charge of the headset and the charging case by the following operating procedures. When you are using an iPhone (iOS 13 or later) When the headset is connected to an iPhone via an HFP (Hands-free Profile), you can check the remaining battery charge of the headset on an iPhone.
  • Page 30 Related Topic What you can do with the “Sound Connect” app About the indicator 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 31: Turning On The Headset

    If you tap the touch sensor when the headset is not connected via a Bluetooth connection, you will hear a notification sound indicating that the headset is turned on. Related Topic Using only one headset unit Turning off the headset What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 32: Turning Off The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Turning off the headset Set the headset units into the charging case. Put the left headset unit back into the left hole of the charging case, and put the right headset unit back into the right hole of the charging case.
  • Page 33 Charging Turning on the headset What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 34: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired Android smartphone Connecting to a paired iPhone Connecting to a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Connecting to a paired Bluetooth device 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 35 Pairing and connecting with a computer (Windows 10) Pairing and connecting with a computer (Mac) Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with the “Sound Connect” app Installing the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 36: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Pairing and connecting with an Android smartphone The operating procedure to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 37 0:00 Hint Leave the charging case lid open. The headset does not enter pairing mode with the charging case lid closed. The indicator on the charging case repeatedly flashes in blue twice in a row and the headset goes into pairing mode.
  • Page 38 If they are not connected, see “Connecting to a paired Android smartphone”. If [WF-C710N] does not appear on your Android smartphone screen, try again from step 5. (*) A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. About the instruction manual video Watch the video for how to perform pairing for the first time.
  • Page 39 How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 40: Connecting To A Paired Android Smartphone

    Check the connection status on the Android smartphone. If it is not connected, proceed to step 4. On your Android smartphone screen, select the following items. [Settings] - [Device connection] - [Bluetooth] Touch the switch to turn on the Bluetooth function. Touch [WF-C710N].
  • Page 41 Using only one headset unit How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 42: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Pairing and connecting with an iPhone The operating procedure to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 43 0:00 Hint Leave the charging case lid open. The headset does not enter pairing mode with the charging case lid closed. The indicator on the charging case repeatedly flashes in blue twice in a row and the headset goes into pairing mode.
  • Page 44 If they are not connected, see “Connecting to a paired iPhone”. If [WF-C710N] does not appear on the display of the iPhone, try again from step 5. (*) A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. About the instruction manual video Watch the video for how to perform pairing for the first time.
  • Page 45 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 46: Connecting To A Paired Iphone

    Check the connection status on the iPhone. If it is not connected, proceed to step 4. On your iPhone screen, go to [Settings] and touch [Bluetooth]. Touch the switch to turn on the Bluetooth function. Touch [WF-C710N].
  • Page 47 Using only one headset unit How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 48 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Pairing and connecting with a computer (Windows® 11) The operating procedure to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 49 The headset enters pairing mode automatically. When you are wearing both headset units, you will hear a notification sound from both headset units at the same time. You will hear the voice guidance say, “Pairing”. When you are wearing only one headset unit, you will hear the notification sound and voice guidance from the headset unit you are wearing.
  • Page 50 Select [Connect] from the pop-up menu displayed on your computer screen. The headset and computer are paired and connected with each other. When you are wearing both headset units, you will hear a notification sound indicating that the connection is established from both headset units at the same time.
  • Page 51 If they are not connected, see “Connecting to a paired computer (Windows 11)”. If [WF-C710N] does not appear on your computer screen, try again from step 6. (*) A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The above operating procedure is an example.
  • Page 52 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 11) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 53: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Pairing and connecting with a computer (Windows 10) The operating procedure to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 54 The headset turns on automatically. The headset enters pairing mode automatically. When you are wearing both headset units, you will hear a notification sound from both headset units at the same time. You will hear the voice guidance say, “Pairing”. When you are wearing only one headset unit, you will hear the notification sound and voice guidance from the headset unit you are wearing.
  • Page 55 To connect without using the Swift Pair function, proceed to step 6. Select [Connect] from the pop-up menu displayed on your computer screen. The headset and computer are paired and connected with each other. When you are wearing both headset units, you will hear a notification sound indicating that the connection is established from both headset units at the same time.
  • Page 56 When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing. If they are not connected, see “Connecting to a paired computer (Windows 10)”. If [WF-C710N] does not appear on your computer screen, try again from step 6.
  • Page 57 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 58 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Pairing and connecting with a computer (Mac) The operating procedure to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 59 Set the headset units into the charging case. With the charging case lid open, press and hold the pairing button on the back of the charging case for about 5 seconds or more. 0:00 Hint Leave the charging case lid open. The headset does not enter pairing mode with the charging case lid closed. The indicator on the charging case repeatedly flashes in blue twice in a row and the headset goes into pairing mode.
  • Page 60 If they are not connected, see “Connecting to a paired computer (Mac)”. If [WF-C710N] does not appear on your computer screen, try again from step 5. (*) A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The above operating procedure is an example.
  • Page 61 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 62 Check the connection status on the computer. If it is not connected, proceed to step 4. On your computer screen, right-click the speaker icon on the toolbar, then select [Sound settings]. On the [Sound] screen, select [WF-C710N] for [Output] and [Input].
  • Page 63 If [WF-C710N] is not displayed for [Output] and [Input], proceed to step 6. Click [More sound settings]. On the [Playback] tab on the [Sound] screen, select [WF-C710N] and right-click it. Select [Connect] from the displayed menu.
  • Page 64 When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing. On the [Recording] tab, select [WF-C710N], right-click it, and select [Connect] from the displayed menu. Hint The above operating procedure is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 65 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 11) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 66: Connecting To A Paired Computer (Windows 10)

    Check the connection status on the computer. If it is not connected, proceed to step 4. On your computer screen, right-click the speaker icon on the toolbar, then select [Open Sound settings]. Select [Headphones (WF-C710N Stereo)] from the [Choose your output device] drop-down menu.
  • Page 67 If [Headphones (WF-C710N Stereo)] is not displayed on the drop-down menu, proceed to step 6. Click [Sound Control Panel] and right-click on the [Playback] tab of [Sound]. Check the [Show Disconnected Devices] checkbox. Select [Connect] from the displayed menu.
  • Page 68 You will hear a notification sound indicating that the connection is established from both headset units at the same time. When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing.
  • Page 69 How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 70 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Connecting to a paired computer (Mac) Compatible OS macOS (version 12 or later) Before starting the operating procedure, check the following. Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. In the following cases, refer to the operating instructions supplied with your computer.
  • Page 71 Click [WF-C710N] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop-up menu. You will hear a notification sound indicating that the connection is established from both headset units at the same time. When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing.
  • Page 72 Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 73: Pairing And Connecting With A Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Pairing and connecting with a Bluetooth device The operating procedure to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 74 Perform the pairing procedure on the Bluetooth device to search for this headset. [WF-C710N] will be displayed on the list of detected devices on the screen of the Bluetooth device. If [WF-C710N] is not displayed, try again from step 2 or step 3.
  • Page 75 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 76: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Connecting to a paired Bluetooth device Remove the headset units from the charging case. The headset turns on automatically. Put the headset units into your ears. When the headset has automatically connected to the last connected device, you will hear a notification sound indicating that the connection is established from both headset units at the same time.
  • Page 77 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 78 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Connecting the headset to 2 devices simultaneously (multipoint connection) The headset can be simultaneously connected to 2 devices via Bluetooth connections, allowing you to perform the following. Waiting for an incoming call for 2 smartphones You can listen to music played on one smartphone with the headset, wait for an incoming call for both smartphones, and talk if an incoming call arrives.
  • Page 79 What you can do with the “Sound Connect” app How to make a wireless connection to Bluetooth devices Listening to music from a device via a Bluetooth connection Controlling the audio device (Bluetooth connection) Receiving a call Functions for a phone call 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 80: Disconnecting Bluetooth Connection (After Use)

    Each headset unit will be set to the correct position in the charging case by the built-in magnet. The headset turns off. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 81 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Listening to music from a device via a Bluetooth connection You can enjoy listening to music and control the device from your headset via a Bluetooth connection. Check if your Bluetooth device supports the following profiles.
  • Page 82 Related Topic Wearing the headset What you can do with the “Sound Connect” app Using only one headset unit How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 83: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the AVRCP profile’s operating function, the following operating procedures are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 84 When you use an iPhone, Siri may be activated by holding your finger to the touch sensor on the right headset unit. Related Topic What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 85: Conditions Of Use

    About 360 Reality Audio What is 360 Reality Audio? 360 Reality Audio is a new music experience using Sony’s 360 three-dimensional audio technology. Positional information is attached to each sound source such as vocals, chorus, and musical instruments, and are placed in a spherical space.
  • Page 86 Functions such as the noise canceling function or Ambient Sound Mode may not work properly or the headset unit may make a beeping sound (feedback). If this happens, remove your hand or any other object from the left or right microphone area. Related Topic Using the noise canceling function 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 87: Using The Noise Canceling Function

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. Remove the headset units from the charging case. The headset turns on automatically.
  • Page 88 (feedback). If this happens, remove your hand or any other object from the left or right microphone area. Related Topic Turning on the headset Wearing the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 89: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Listening to ambient sound during music playback (Ambient Sound Mode) The microphones built into the left and right headset units make it easier to hear ambient sound. You can hear ambient sound while enjoying music.
  • Page 90 About the instruction manual video Watch the video for how to use Ambient Sound Mode. No audio explanation is available. Models for countries and regions excluding Chinese mainland: https://rd1.sony.net/help/mdr/mov0093/h_zz/ Models for Chinese mainland: https://rd1.sony.net/help/mdr/mov0093/zh-cn/ Hint Ambient Sound Mode settings changed with the “Sound Connect” app are stored in the headset. You can enjoy music with the stored settings by enabling Ambient Sound Mode even when the headset is connected to other devices which do not have the “Sound Connect”...
  • Page 91 Wearing the headset Using the noise canceling function What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 92: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Depending on the size of the earbud tips you use, the Quick Attention Mode may not be fully effective. Choose the size that allows you to hear the least ambient sounds. Related Topic Replacing the earbud tips Wearing the headset 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 93 Depending on the ambient conditions in the area where you are using the headset, intermittent sound may still occur even if [High Reliability] is selected. Related Topic What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 94: Supported Codecs

    If the connected device supports a codec of higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from the supported codecs. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 95 The DSEE function can be set up on the “Sound Connect” app, and is only available when connected to the headset via a Bluetooth connection. Related Topic What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 96: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Receiving a call You can talk on the phone hands-free via a Bluetooth connection on a smartphone that supports the following Bluetooth profiles. HFP (Hands-free Profile) HSP (Headset Profile) If your smartphone supports both HFP and HSP, set it to HFP.
  • Page 97 If no ring tone is heard via the headset The headset may not be connected with the smartphone over HFP or HSP. Check the connection status on the smartphone. Operate the smartphone to adjust the volume. When you have finished your call, tap the touch sensor on the left or right headset unit twice quickly with an interval of about 0.3 seconds between taps to end the call.
  • Page 98 Functions for a phone call What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 99: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Making a call You can talk on the phone hands-free via a Bluetooth connection on a smartphone that supports the following Bluetooth profiles. HFP (Hands-free Profile) HSP (Headset Profile) If your smartphone supports both HFP and HSP, set it to HFP.
  • Page 100 Related Topic Using only one headset unit How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 101: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone. In addition, even if the profile is the same, the available functions may vary depending on the smartphone.
  • Page 102 Tap the touch sensor twice quickly with an interval of about 0.3 seconds between taps to finish a call. Note When you are using only one headset unit, be sure to set the other headset unit into the charging case. Related Topic Using only one headset unit Receiving a call Making a call 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 103 Free)] (**) or music playback connections [Headphones (WF-C710N Stereo)] (**) may not be selectable on the speaker or microphone settings, and only [WF-C710N] may be displayed. If this is the case, select [WF-C710N]. As for frequently asked questions and answers, refer to the customer support website.
  • Page 104 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Using the voice assist function (Google app) By using the Google app that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 105 [Capture Voice During a Phone Call] on the “Sound Connect” app. The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 106: Using The Voice Assist Function (Siri)

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Using the voice assist function (Siri) By using Siri that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On an iPhone, select [Settings] - [Siri & Search].
  • Page 107 If your voice is too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the “Sound Connect” app. 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 108 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N What you can do with the “Sound Connect” app When you connect the smartphone with the “Sound Connect” app installed and the headset via a Bluetooth connection, the functions listed below are available.
  • Page 109 Checking the remaining battery charge About DSEE Using the noise canceling function Listening to ambient sound during music playback (Ambient Sound Mode) Connecting the headset to 2 devices simultaneously (multipoint connection) About 360 Reality Audio 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 110 Models for countries and regions excluding Chinese mainland, you can download from the Google Play store or App Store. After installing the app, launch the “Sound Connect” app. Related Topic What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 111 Accessing support information from the “Sound Connect” app You can access the latest support information from the “Sound Connect” app. Tap [Help] on the “Sound Connect” app screen to see the support page. Select the desired item. 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 112 Depending on the OS version of your mobile device, the update may not be completed under the power saving mode. (*) Names may vary according to the mobile device you are using. Related Topic What you can do with the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 113 The specifications of the service that can be linked are subject to change without notice. The corresponding app needs to be installed. For details on Service Link, refer to the following URL. sony.net/servicelink Related Topic What you can do with the “Sound Connect” app Installing the “Sound Connect” app 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 114 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 115: Other Notes

    If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately, and consult the Sony support contact or your nearest Sony dealer. In particular, be careful in the following cases.
  • Page 116 Also see the “Maintenance”, “To prevent burning or malfunction due to getting wet”, and “When the headset units or charging case gets wet” sections. Related Topic Maintenance When the headset units or charging case gets wet 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 117: Maintenance

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Maintenance Perform regular maintenance by following the procedures below. Remove the earbud tip. Hold the headset unit and twist the earbud tip while rotating it to pull it out. Do not pinch the end of the earbud tip when removing it.
  • Page 118 Charging case Note Do not use an air duster or similar products to remove dust or debris. Dust and other debris may enter the sound output holes and cause malfunction. Cleaning of the sound output holes Use a cloth that has been moistened with water and wrung out tightly to remove any dirt, including earwax, from the sound output hole (D) or groove (E) on the headset unit.
  • Page 119 Drying the headset After cleaning is complete, leave the headset to dry thoroughly at room temperature. Note When drying the headset, if the IR sensors touch the table, the headset will be considered worn and the rechargeable battery may continue to be consumed. Place the headset units with the IR sensors facing sideways or upwards. Attach the earbud tip.
  • Page 120 5-064-741-11(1) Copyright 2025 Sony Corporation...
  • Page 121 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N To prevent burning or malfunction due to getting wet Be sure to clean after use Charging with liquid such as water, or sweat or foreign objects such as dust, attached to the USB Type-C port of the charging case or charging port of the headset may cause personal accidents, including burns or serious injuries, due to fire, electrocution, heat generation, smoke, or ignition.
  • Page 122 To protect the headset units and charging case from damage Carefully note the precautions below to ensure proper use of the headset. Do not splash water forcibly into the sound output parts, air holes, or microphone parts of the headset units. Do not allow the headset units or charging case to remain wet in a cold environment, as the water may freeze.
  • Page 123 Do not wash pants or shirts with the headset units or charging case left in the pockets. If the headset is cracked or deformed, refrain from using the headset near water, or consult the Sony support contact or your nearest Sony dealer.
  • Page 124 Help Guide Wireless Noise Canceling Stereo Headset WF-C710N When the headset units or charging case gets wet When the headset units get wet Use a soft dry cloth to wipe off any water that gets on the headset units. Remove the earbud tips, turn the sound conduits (sound output tubes) downward, and shake several times to get the water out.
  • Page 125 The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.
  • Page 126 WF-C710N Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software. Please access the following URL and read the contents of the license.
  • Page 127 USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. DSEE is a trademark or registered trademark of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.

  • Page 128: Customer Support Websites

    Wireless Noise Canceling Stereo Headset WF-C710N Customer support websites For customers in the USA, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries and regions: https://www.sony-asia.com/support 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 129: Troubleshooting

    2. Restart the device being connected such as your computer or smartphone. 3. Access the Sony support site from the menu of the “Sound Connect” app to search for the cause and solution of the issue, or check the support site below.

  • Page 130: Resetting The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Set the headset units into the charging case. Leave the charging case lid open.
  • Page 131 Watch the video for how to reset. No audio explanation is available. Models for countries and regions excluding Chinese mainland: https://rd1.sony.net/help/mdr/mov0094/h_zz/ Models for Chinese mainland: https://rd1.sony.net/help/mdr/mov0094/zh-cn/ Related Topic Initializing the headset to restore factory settings 5-064-741-11(1) Copyright 2025 Sony Corporation...

  • Page 132: Initializing The Headset To Restore Factory Settings

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Set the headset units into the charging case. Leave the charging case lid open.
  • Page 133 In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult the Sony support contact or your nearest Sony dealer.

  • Page 134: Specifications

    Help Guide Wireless Noise Canceling Stereo Headset WF-C710N Specifications Headset Power source: DC 5 V (Using a commercially available USB AC Adaptor) Using built-in lithium-ion batteries (Product Operation Power: DC 3.85 V) Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx.
  • Page 135 12 iPhone 12 mini iPhone SE (2nd generation) iPhone 11 Pro Max iPhone 11 Pro iPhone 11 iPhone XS Max iPhone XS iPhone XR iPhone X iPhone 8 Plus iPhone 8 (As of January 2025) 5-064-741-11(1) Copyright 2025 Sony Corporation...

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