Warranty - Epson Stylus Pro 10000 Quick Installation Manual

28 | Quick Installation Guide

Warranty

Epson America, Inc. Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that the
EPSON Fiery Spark Software RIP License Protection Key (the "key" or the "product")
accompanied by this limited warranty statement, if purchased and used in the United States or
Canada, will conform to the manufacturer's specifications and will be free from defects in
workmanship and materials for a period of 1 year from the date of original purchase (proof of
purchase required).
The key is needed by the end-user to use the Fiery Spark Software RIP (the "Software"). THIS
LIMITED WARRANTY COVERS ONLY THE KEY, NOT THE SOFTWARE. For the
Software license and Software warranty terms, please refer to the ELECTRONIC FOR
IMAGING SOFTWARE LICENSE AGREEMENT, which will appear on-screen during the
Software installation process.
What Epson Will Do to Correct Problems: Should the key prove defective during the warranty
period, please call the toll-free EPSON Preferred support line identified in the EPSON Preferred
limited warranty booklet that was included with your printer. In order to access this toll-free
number for warranty support for the key, you must have the printer's Unit ID number, which
was provided in the booklet. Please see the printer's limited warranty booklet for more
information about toll-free technical support. If you have any difficulty with the toll-free support
number, please call (562) 276-1305 in the U.S. or (905) 709-2567 in Canada during normal
business hours.
When you call, an Epson service technician will provide telephone diagnostics to determine the
cause of the problem with the key. If it is determined that the key is defective, then Epson will
exchange the defective key. The replacement key may be new or refurbished to the Epson
standard of quality. Exchange products assume the remaining warranty period of the original
product.
Epson usually will ship the replacement key to your location the next business day, if notified
before 2:00 p.m. Pacific Time. If notified after that time, the replacement key usually will arrive
on the second business day. To secure the replacement of the key, you must provide Epson with
a valid credit card number with sufficient credit to cover the price of the defective key. You will
be billed at the Manufacturer's Suggested Retail Price if the defective key is not returned to
Epson within ten (10) business days of your call.
TO RECEIVE A FREE REPLACEMENT KEY, YOU MUST BE ABLE TO PROVIDE
EPSON WITH YOUR DEFECTIVE KEY.