Epson Stylus Color Stylus Color IIs User Manual page 79

The printer does not seem to receive print jobs sent by the
computer.
Release any print jobs that may be held in the EPSON Spool
Manager. Start Spool Manager and click any job marked
pending or held. Then open the Document menu and select
Delete. Verify that the EPSON Stylus COLOR IIs print queue
is not held, open the Queue menu and click Hold if there is a
check mark beside the option.
Make sure EPSON Stylus COLOR IIs is selected as the default
Windows printer driver.
If you still get no output, try printing a demonstration page to
see if the problem is with your printer; see Chapter 2 for
instructions. If no demonstration page prints, you may have a
problem with your printer; contact your EPSON dealer or
authorized EPSON servicer.
If the demonstration page prints, you may have a problem with
your application software or your printer cable. Make sure
your cable is connected securely and see your program's
documentation for troubleshooting information. You can use
the printer's hex dump mode to pinpoint communication
problems between the printer and a software program. To turn
on hex dump mode, first turn off the printer. Then hold down
the Load/Eject and Pause buttons, turn on the printer, and
send a print job. The printer prints the exact codes it receives
from the computer in hexadecimal format. Report the codes to
your support technician.
Troubleshooting
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