Warranty Terms And Conditions (Australia) - BMPRO Trek3 Owner's Manual

WARRANTY TERMS AND CONDITIONS (AUSTRALIA)

Registering your BMPRO product is an important step to ensure that you receive all the benefits you
are entitled to. Please visit teambmpro.com to complete the online registration form for your new
product today.
1. BMPRO goods come with guarantees that cannot be excluded under Australian Consumer Law. For
major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure
with the goods or a service does not amount to a major failure, you are entitled to have the failure
rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to
cancel the contract for the service and obtain a refund of any unused portion. You are also entitled
to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods
or service.
2. BMPRO warrants products against defects for a period of one year, commencing from the original
date of purchase. Proof of purchase is required before you can make a claim under this warranty.
HOW TO PROTECT YOUR RIGHTS UNDER THIS WARRANTY:
3. The Trek3 is designed to be installed by a suitably qualified installer. You or your installer should
carefully inspect the products before installation for any visible manufacturing defects. We accept
no responsibility in addition to our consumer guarantee obligations where a product has been
installed incorrectly.
4. This warranty does not extend to product failures or defects caused by, or associated with, but not
limited to: failure to install or maintain correctly, unsuitable physical or operating environment,
accident, acts of God, hazard, misuse, unauthorised repair, modification or alteration, natural
disaster, corrosive environment, insect or vermin infestation and failure to comply with any
additional instructions supplied with the product.
5. BMPRO may seek reimbursement of any costs incurred by BMPRO when a product is found to be in
proper working order or damaged as a result of any of the warranty exclusions mentioned in point
6. To enquire or make a claim under this warranty, please follow these steps:
a) Prior to returning a BMPRO product, please email customerservice@teambmpro.com to
obtain a Return Material Authorisation (RMA) number
b) Package and send the product to:
BMPRO Warranty Department
19 Henderson Road
Knoxfield, VIC 3180
Please mark RMA details on the outside of the packaging
c) Please ensure the package also includes: a copy of the proof of purchase, a detailed
description of the fault and your contact details including phone number and return address.
7. BMPRO will not be liable for any costs, charges or expenses incurred in the process of returning a
product in order to initiate a warranty claim.
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