Emulex LP10000 Troubleshooting And Maintenance Manual
Lightpulse adapters
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Also See for LP10000:
- Installation and reference manual (21 pages) ,
- Firmware update manual (5 pages) ,
- User manual (69 pages)
Related Manuals for Emulex LP10000
Summary of Contents for Emulex LP10000
- Page 1 Troubleshooting and Maintenance Manual for LightPulse Adapters ® P003409-01A Rev A Critical Connectivity Solutions...
- Page 2 Information furnished by Emulex is believed to be accurate and reliable. However, no responsibility is assumed by Emulex for its use; or for any infringements of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent, copyright or related rights of Emulex.
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Page 3: Table Of Contents
AutoPilot Installer ... 2 Firmware Updates ... 2 The Importance of Compatibility ... 3 Emulex Configuration Parameters... 3 How Emulex Device Driver Configuration Parameters Work ... 3 Emulex Utility Applications ... 3 Troubleshooting ... 4 Observing the Problem... 4 Isolating the Problem... 5 SAN Components ... -
Page 4: Overview
• Check for known issues. In addition to the Emulex Web site, the README.txt file included in the distribution kit contains information describing what is included, how to install it, how to get started, a change history and any known issues. -
Page 5: Drivers For Linux
Firmware Updates Download the latest Emulex firmware from the Emulex Web site. Click Support to go to the Support page, then click the link for your adapter model. A page appears with downloads for firmware, boot code, drivers and utilities. Download the firmware, and then use the HBAnyware utility to update the firmware on the adapter. -
Page 6: The Importance Of Compatibility
Emulex works very closely with storage and system providers to ensure optimal performance of supported systems. As part of that work, both Emulex and the storage and system providers test specific hardware configurations and specific versions of firmware, drivers and other software for all the components of a storage area network (SAN). -
Page 7: Troubleshooting
What do the LEDs on the adapter indicate? Check the adapter and switch LEDs to determine the status. If the LEDs stop flashing or flash an error code, this indicates the adapter may need to be returned to Emulex for repair. See “LED Reference Information” on page 18. Troubleshooting and Maintenance Manual for LightPulse Adapters... -
Page 8: Isolating The Problem
• Storage • Improperly configured storage systems. Emulex has determined that this is the number one cause of SAN performance problems. Examples of improperly configured storage systems include not enough spindles dedicated to the busiest Logical Units (LUNs) or too many hosts talking to a particular storage port. -
Page 9: Checklists
• Check for a good FC link. Verify that there is a good link at the desired speed. Most Emulex adapters have LED lights that provide the link status and current speed of each port. The LED states for each adapter are documented in each adapter's User Manual and are also available at: www.emulex.com/ts/index.jsp If the LEDs are not visible, use the HBAnyware utility to show... - Page 10 FC device to a SCSI Target ID so the OS can communicate with the device. Nearly all OSs do not know how to directly communicate with a FC device. They must use the SCSI Target ID to communicate across the SAN. Emulex device drivers have several options on how this mapping is performed.
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Page 11: Installation Checklist
It is not required if the OS is loaded from an internal hard disk. The exception to this is the Emulex SBus adapters, as they do require boot code. Consult with your storage and system providers to see if they require boot code installed in the adapter and if so, which version. Boot code manuals are located on the same page as the firmware images. -
Page 12: Configuration Checklist
Review procedures and settings in the driver and utilities manuals. Each OS has its own system of configuring drivers. In some cases, the tools to configure the Emulex driver are the same between OSs. On some OSs, only manual configuration through text files is available. -
Page 13: Tools To Collect Data
The dump stops the selected adapter port and dumps the adapter memory to a file for analysis by Emulex. This is not often required, but can be useful when it is needed. Emulex Technical Support can advise when the adapter memory dump file is required. -
Page 14: Common Problems
Common Problems Hardware Issues Symptoms that indicate you may need to return the adapter to Emulex for repair: • Host system (server) does not pass power-on self test (POST). • The server does not boot. • LEDs on the adapter stop flashing or flash an error code. -
Page 15: Can Not See Devices Or Drives
Emulex drivers and firmware that are qualified for that software. • Problem with third-party management software. Verify with the software vendor that you have the latest versions of software and that you are running Emulex drivers and firmware qualified for that software. •... -
Page 16: Out-Of-Date Firmware Version
LP21000 Symptoms Symptoms such as POST failures and PCI problems for the LP21000 are usually similar to Emulex adapters. Exceptions are problems that occur with incompatible Convergence Enhanced Ethernet (CEE)/bridge and firmware for the LP21000 family. -
Page 17: When To Contact Emulex
• Verify the environment is supported. If the adapter is a standard Emulex model, use the online knowledgebase located on the support section of www.emulex.com for resolutions to the problem. The knowledgebase is available 24/7. If the knowledgebase does not provide an adequate solution, contact Technical Support. When contacting Technical Support, the information you need to have available will vary according to the type of problem. -
Page 18: Emulex Web Site And Emulex Support
Emulex products. • Emulex Released Driver Downloads and Documentation.The Emulex Support page contains downloads and documentation for several driver types, boot code and firmware for each Emulex adapter model. •... - Page 19 Record the information from the bar code label and not the packaging. Get an RMA for 10 Products or Fewer. To return your product to Emulex for repair or replace- ment, you must obtain authorization using the RMA request form for up to 10 units. Return prod- ucts one of these ways: RMA form.
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Page 20: Contact Emulex Afterhours, Weekends Or Holidays
• Interoperability/Compatibility (links to compatible products). Select from the many companies that have tested and approved Emulex FC adapters and CNAs. Filter information by manufacturer model, adapter or CNA model, data rate, bus type or OS. Troubleshooting and Maintenance Manual for LightPulse Adapters... -
Page 21: Led Reference Information
LED Reference Information Firmware Operation and Port Activity LEDs Emulex adapters have a POST test. Each port has a set of green and yellow LEDs (visible through openings in the adapter's mounting bracket) that indicate the conditions and results of the POST. -
Page 22: Link-Down Or Adapter Waiting
Some adapter models also have a separate green 3.3V power indicator LED. • Adapter models LP9402DC, LP1050, LP1050DC, LP10000 and LP10000 have an LED located on the upper back corner of the adapter (not at the mounting bracket). If it is on, the adapter has power. -
Page 23: Led Table
LED Table Note: All states except link rate apply to both HBAs and CNAs. The 4 Gb/s link rate is applicable to both HBAs and CNAs. The 2 Gb/s and 8 Gb/s link speed apply to HBAs only. Table 1: LED Reference Table Yellow LED Green LED Slow blink...
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