Introduction Your industrial truck Your industrial truck General The truck described in these operating instruc- tions corresponds to the applicable standards and safety regulations. If the truck is to be operated on public roads, it must conform to the existing national regula- tions for the country in which it is being used.
Introduction Your industrial truck CE labelling The manufacturer uses CE labelling to indi- cate that the truck complies with the standards and regulations valid at the time of marketing. The supplied EC declaration of conformity confirms this. The CE labelling is attached to the nameplate.
Introduction EC declaration of conformity EC declaration of conformity Declaration STILL GmbH Berzeliusstrasse 10 22113 Hamburg GERMANY We declare that the machine Industrial truck according to these operating instructions Model according to these operating instructions conforms to the latest version of the Machinery Directive 2006/42/EC.
Introduction Identification label Identification label NOTE Indicate the serial number for all technical en- quiries. Model Manufacturer Serial number Year of manufacture Unladen weight (without battery) in kg Maximum battery weight Minimum battery weight (for a lithium-ion battery, the weight of the ballast container is included) Additional weight (ballast weight) in kg Nominal motor power (kW)
Eco-design requirements for electric motors and variable speed drives Internet address and QR code The information can be accessed at any time by pasting the address https://m.still.de/vdma in a web browser or by scanning the QR code. Eco-design requirements for electric motors and variable...
Spare parts list The spare parts list can be downloaded by en- tering the address https://sparepartlist.still.eu into a web browser or by scanning the QR code displayed to the side. When the web page is open, please type in...
Introduction Permissible use Permissible use The truck described in these operating instruc- The purpose of obtaining these permissions in tions is suitable for lifting and transporting advance is to limit danger as far as possible. loads. The truck should only be used for the purpo- ses for which it was designed, as described in these instructions.
Introduction Unauthorised use Unauthorised use Any danger caused as a result of unauthor- Transporting people is prohibited. ised use becomes the responsibility of the op- The forklift truck should not be used in areas erator or driver and not that of the manufactur- where there is a risk of fire, explosion or corro- sion, or in areas that are particularly dusty.
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Introduction Disposing of components and batteries 11548011651 EN - 02/2021 - 09...
Safety Safety regulations Safety regulations Regular checks and technical inspections These operating instructions, which come with ● the truck, must be communicated to all those Recycling of lubricants, oils and batteries ● concerned and in particular to personnel re- Residual risks. ●...
Safety Safety regulations for handling consumables Safety regulations for handling consumables Permissible consumables Refer to the maintenance data table for the WARNING permissible substances necessary for opera- Consumables can be dangerous. tion. It is necessary to follow the safety regulations when handling these substances.
Safety Safety regulations for handling consumables Hydraulic fluid WARNING ENVIRONMENT NOTE During operation of the forklift truck, hy- draulic fluids are pressurised and are Hydraulic fluid is a water-polluting substance! hazardous to your health. Always store hydraulic fluid in containers com- –...
Safety Safety regulations for handling consumables Disposal of consumables Any spillage of fluids such as hydraulic oil, ● ENVIRONMENT NOTE brake fluid or gear lubricant oil must be im- mediately soaked up with an oil-binding Materials that have to be disposed of following agent.
Lower or higher noise values may occur when Acoustic pressure level in the driver's com- using industrial trucks, e.g. due to the mode of partment operation, environmental factors and other sources of noise. FXH 20N 68 dB (A) FXH 25N 71 dB (A) Uncertainty ±...
Safety Residual dangers, residual risks Residual dangers, residual risks Falling, tripping etc. when moving on the in- Despite all operational precautions and com- ● dustrial truck, especially in the wet, with pliance with standards and rules, the possibili- leaking consumables or icy surfaces. ty of additional risks when using the truck can- Loss of stability due to the load being unsta- not be entirely excluded.
Safety Definition of responsible persons Definition of responsible persons Operating company The operating company is the natural or legal The operating company is responsible for the person or group who operates the truck or on scheduling and correct performance of regular whose authority the truck is used.
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Safety Definition of responsible persons Prohibition of use by unauthorised per- When leaving the truck, the driver must secure it against unauthorised use. sons The driver is responsible for the truck during working hours. He must not allow unauthor- ised persons to operate the truck. 11548011651 EN - 02/2021 - 09...
Safety inspection based on time and ex- traordinary incidents The operating company (see chapter entitled "Definition of responsible persons") must en- STILL GmbH Hamburg sure that the truck is checked by a specialist at least once a year or after noteworthy inci- Regelmäßige Prüfung dents.
Overviews Truck overview General view of the technical compartment Pump-motor unit Fuses Traction motor Tank ES30-24 steering unit Button to adjust the floor 11548011651 EN - 02/2021 - 09...
Overviews Control and display components Control and display components Driver's compartment Display Switch key (or electronic key) Control unit or joystick (depending on option Control button (Steering Knob device) selected) Steering wheel Emergency off switch Handle for stepping on and off the truck 11548011651 EN - 02/2021 - 09...
Overviews Control and display components Electronic key (option) Switch ON (operating mode) Key fault or incorrect code Switch OFF and awaiting code Time delay of automatic switch-off Programming mode active Operation Enter Status of LEDs Comments ○ red off ● continuous (by de- green (1) (correct PIN) * 1 2 3 4 5 #...
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Overviews Control and display components PROGRAMMING (truck switch OFF only (2)) To reactivate the default Restoring the ini- administrator code tial administrator (00000000), please con- code tact your agent or nearest dealer. Power switches off auto- ● red flashing ● green matically after 10 mi- Activating the au- flashing (5) (5 seconds...
Overviews Control and display components Display operating unit Operator present light Error Code menu Battery indicator light Settings menu Temperature indicator light Drive wheel position menu Settings indicator light Truck status menu Warning indicator light Display of the operating time of the truck Drive programme indicator light Display of the battery charge Activity indicator light...
Overviews Markings Serial number xx xxxx x xxxxx NOTE Indicate the serial number for all technical en- quiries. The serial number contains the following infor- mation: 1 Production location 2 Type 3 Year of production 4 Count number 7090_921-004 11548011651 EN - 02/2021 - 09...
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Overviews Markings 11548011651 EN - 02/2021 - 09...
Technical description Technical description Pallet trucks FXH 20 N and FXH 25 N are The steering is controlled with a steering used for transporting pallets and/or containers wheel and a control module. in small spaces. The drive unit is mounted on a turntable. Steering is provided by an electric geared mo- The following models are available: tor that positions the turntable.
List of checks prior to start-up List of checks prior to start-up – Damaged or missing stickers must be re- WARNING placed in compliance with the marking posi- Damage or other defects on the truck or attachments tion table. (special equipment) can result in accidents. –...
Starting the truck Starting the truck NOTE Check that no controls are activated before switching on the truck. – Check that the battery is connected and locked and that the hood is closed correctly – Enter the truck – Sit on the seat and adjust it –...
Checks and actions prior to commissioning Checks and actions prior to commissioning Checking the emergency off switch To check the operation of the emergency off switch, proceed as follows: – Drive the truck – Press the emergency off switch (1) The truck stops immediately.
Checks and actions prior to commissioning Checking the horn The horn is located on the rear side of the control module. To check the operation of the horn, proceed as follows: – Press the button (1) on the control module The horn sounds.
Truck operating instructions Truck operating instructions The trucks are designed for indoor and out- Speed must be reduced when moving over door use in non-hazardous atmospheres. The obstacles to prevent the truck from becoming temperature should be between -10°C and unbalanced and vibrations in the forklift opera- +45°C and the relative humidity of the air less tor's arms.
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Truck operating instructions Before using a side access truck, check that the bat- CAUTION tery is correctly locked. Risk of injury 11548011651 EN - 02/2021 - 09...
Stepping on/off the truck Stepping on/off the truck WARNING Risk of falling, tripping or slipping when stepping on/off the truck. Use the handle (1) and the seat (2) to help when stepping on/off the truck. – Hold the handle (1) with one hand –...
Operation of operator presence detection Operation of operator pres- ence detection The truck is equipped with two operator pres- ence detectors: The chair (2) ● The presence pedal (1) ● These two components are truck safety devi- ces. First, the forklift operator must sit on the chair (2).
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Operation of operator presence detection CAUTION Disabling of controls If the operator presence pedal is released when moving: - The truck brake is automatically activated - The controls no longer work 11548011651 EN - 02/2021 - 09...
Driver's compartment settings Driver's compartment settings Adjusting the seat The seat is equipped with an operator pres- ence detector. The operator must adjust his weight by incre- ments of 10 kg to trigger this detection. Proceed as follows: – Sit on the seat –...
Driver's compartment settings Seat heater option The driver's seat may be equipped with the seat heater option. The heater turns on when the operator's pres- ence on the seat is detected. To activate the heater, proceed as follows: – Sit on the seat –...
Using the display-operating unit Using the display-operating unit Selection buttons The operator selects the menus using the four selection buttons: The Blue Q button (1) to select Blue Q ● mode, hare mode or tortoise mode The left arrow button (2) to scroll left ●...
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Using the display-operating unit – Sit on the seat The light indicating the operator's presence on the seat (1) is replaced by the light indicat- ing the operator's presence on the pedal (2), which flashes. – Press the operator presence pedal with ...
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Using the display-operating unit Managing battery charging The operating unit shows the battery charge level. The operator can refer to the battery icon (1) or (2). The number of bars shown indicates the bat- tery charge level. From 0 to 20%: 1 bar ●...
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Using the display-operating unit Drive program The drive program light (1) is permanently illu- minated when a travel mode is selected. There are three different drive modes: Tortoise mode (2) ● Hare mode (3) ● Blue Q mode (4) ●...
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Using the display-operating unit Settings menu It is possible to access different settings through the Settings menu. – Select the Settings menu (1) This menu allows access to a drop-down menu (2) consisting of: Language ● Unit ● Date format ●...
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Using the display-operating unit Start-up screen In addition to the various menus and lights mentioned above, additional data is available: The Truck status menu (1) displays the ● truck menu The hourglass icon (2) indicates the operat- ● ing time of the truck The clock icon (3) indicates the time and ●...
Driving safety guidelines Driving safety guidelines Behaviour when driving This truck is designed to be used as a pallet truck. Therefore: Operators must obey the same rules within The truck must not be used as a stepladder ● the plant as on the road. They must drive at The truck is not designed to transport peo- speeds appropriate for the driving conditions.
Driving Driving Defining directions Names used in the text refer to the component installation position with respect to the driver's compartment. Reverse travel (1) ● Forward travel (3) ● To the right (4) ● To the left (2) ● The load is positioned at the rear.
Driving Forward travel – Using your thumb, push the drive switch to the left (1) to travel forwards (opposite load arm direction) – When the drive switch is released, the truck brakes electrically Reverse travel – Using your thumb, push the drive switch to the right (2) to travel backwards (load arm direction) –...
Driving Braking by reversing the drive direction – Move the drive direction switches (1) or (2) in the opposite drive direction Braking by releasing the drive switch – While travelling, completely release the drive switch The brake is automatically activated. The truck is immobilised.
Driving Drive program The indicator light (1) is on during operation of the truck. The shape of the indicator light indi- cates the selected program. The truck is equipped with three different drive programs: Hare mode (3) ● BlueQ mode (4) ●...
Driving Joystick function (option) The truck may be equipped with a joystick in place of the control unit. The operation is therefore different. NOTE Always operate the joystick slowly, as the truck reacts immediately. Abrupt starts, brak- ing or reversal of drive direction must be avoi- ded at all costs.
Driving Steering Knob option The Steering Knob device can replace the steering wheel controls. WARNING Risk of sharp truck movement The Steering Knob device is highly sensitive. It is im- portant to handle the turning knob with caution. The turning knob allows you to adjust the posi- tion of the wheel.
Driving Using the truck on a slope NOTE Misuse of the truck on a slope is strictly pro- hibited. It places particular stress on the trac- tion motor, brakes and battery. CAUTION Risk of tipping Slopes must be approached with great caution: –...
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Driving Travelling down slopes Always travel down slopes forwards. The load faces uphill. Without a load, we recommend that you go down a slope forwards. DANGER Danger of death and/or risk of serious damage to equipment Never park the truck on a slope. Never make a U- turn or take shortcuts on a slope.
Operating the FleetManager™ option Operating the FleetManager™ option Description of the FleetManager option The FleetManager option allows you to control GSM: Global System for Mobile Communi- access to the truck. The option is a fleet man- cation agement system. Shock sensor You can access the system: Either by using a keypad This sensor allows you to record the shocks...
Operating the FleetManager™ option Commissioning a truck equipped with the FleetManager™ option Commissioning a truck equipped with a keypad or an electronic key – Turn the switch key to start the truck. – Enter the PIN code on the keypad. The PIN code consists of five to eight digits.
Operating the FleetManager™ option FleetManager™ option: Colour code for the LEDs The LEDs can have different statuses and dif- ferent colours. Below is the list of the most common messages and their meanings. Malfunction Cause Solution LED status Signal transmitter LED 1 LED 2 Reading device...
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Operating the FleetManager™ option Malfunction Cause Solution LED status Signal transmitter LED 1 LED 2 Flashes quickly Lit continuously A shock has oc- Reset the shock Red colour Green colour curred The truck is The truck is con- switched on but is nected via a Blue- not moving.
Operating the FleetManager™ option Disconnecting a truck equipped with the FleetManager™ option NOTE Operators must not log off intentionally while driving. WARNING Access to the truck must be disabled. Unauthorised users are not allowed to use the truck. Disconnecting a truck equipped with a ...
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Operating the FleetManager™ option Disconnecting a truck equipped with an RFID reading device – Park the truck in a safe place. – Briefly place the RFID card or the RFID transponder (4) in front of the reading de- vice (3). The LED (1) lights up for a second (red col- our).
Transporting loads Transporting loads Load handling safety rules WARNING Carefully observe the following instructions before picking up loads. Never touch or stand on moving parts of the truck (e.g. lifting device, pushing devices, work installations or devices for picking up loads). WARNING Take care not to trap hands or feet when operating the truck.
Transporting loads Transporting pallets or other con- tainers As a general rule, loading units must be trans- ported one by one (e.g. pallets). Transporting several loading units at a time is only author- ised: when the safety preconditions are fulfilled. ●...
Transporting loads Lift control elements WARNING Risk of injury The safety instructions must be strictly adhered to. Do not touch or stand on moving parts (e.g. lifting de- vice, pushing devices, work installations, load lifting devices). Lifting of load arms –...
Transporting loads Handling a single load Before picking up a load Ensure that the load weight does not exceed the capacity of the truck. Refer to the nominal capacity specified on ● the truck's capacity label You must also make sure that the load is ●...
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Transporting loads Transporting a load Observe the following recommendations: Drive forwards for optimum visibility ● Travel up or down slopes with the load up- ● hill Do not travel across the slope or make a U-turn Reverse travel is used for setting down the ●...
Cold store use Cold store use Cold store usage (optional) CAUTION Standard trucks risk being subject to significant dam- age if used in extreme conditions. Only trucks with the Cold Store option may be used inside cold storage. Specific oil designed for cold stores must be used.
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Cold store use DANGER If the condensation freezes in the cold store, it is prohibited to operate the jammed parts. This could cause permanent damage to the truck. Parking The truck must be parked outside of the cold store. Parking inside the cold store could cause seri- ous damage to the electrical and mechanical equipment (seals, hoses, rubber and synthetic parts).
Handling the battery Handling the battery Battery type Trucks can be fitted with different types of bat- tery. Comply with the information indicated on your battery's type plate, as well as with its features. WARNING The weight and size of the battery influence the sta- bility of the truck.
Handling the battery Parking the truck securely When the battery is being worked on, the truck must be parked safely. The truck can only be restarted when the covers and connectors have been put back in the operating position. Opening and closing the battery ...
Handling the battery Charging the battery using an exter- nal charger CAUTION Deep discharging may damage the battery. – Charge the battery immediately – Park the truck safely – Before charging, check the condition of the battery cable and the charger cable. Re- place them if necessary –...
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Handling the battery WARNING Explosive gases are generated during battery charg- ing. – Make sure that the area is well-ventilated – Make sure that the battery hood remains open for the entire time the battery is charging 11548011651 EN - 02/2021 - 09...
Handling the battery Changing the side access battery DANGER Risk of trapping fingers It is advisable to wear gloves when changing the bat- tery. WARNING Risk of injury Safety shoes must be worn when changing the bat- tery. Before handling, ensure that there is nobody around the truck.
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Handling the battery – Place the connector on the battery cells. – Position the truck with extraction rollers or the roller frame (4) in the upright position next to the battery compartment on level ground. – Operate and pull the locking handle (2) in ...
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Handling the battery – Lift the locking bar (3) until the battery is freed. – Pull the battery onto the truck with extrac- tion rollers or the roller frame. – Replace the battery. Remove the dis- charged battery and position a charged bat- tery on the roller frame.
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Handling the battery – Carefully push the battery into the compart- ment. DANGER Risk of trapping fingers Push the battery from the rear side (A) of the battery. Take care not to trap your fingers by pushing from the top or the side of the battery. DANGER Risk of injury The battery is correctly positioned but is not yet...
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Handling the battery – Lower and lock the handle (2) of the locking bar (3) in the direction indicated by the ar- row. The locking bar must be horizontal and must be right up against the stop (5). CAUTION Risk of locking the battery incorrectly The locking bar should not in any circumstances be positioned under or on top of the stop.
Handling the truck in an emergency Handling the truck in an emergency Truck towing procedure It is not possible to tow the truck with no elec- trical function. The electromagnetic brake re- mains in the closed position. Truck towing is authorised with a rigid connec- tion (tow bar) if the truck to be towed can no longer be braked.
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Handling the truck in an emergency – After towing, chock the truck to prevent it from moving. – To re-establish brake operation, unscrew and remove the two screws (1). – Refit the covers. WARNING It is essential that the covers are correctly refitted be- fore the machine is used.
Handling the truck in specific situations Handling the truck in specific situations Slinging the truck DANGER Danger of truck falling Only use slings and a hoist of sufficient quality. Check the weight of the machine (including battery) in order to choose a suitable device. Refer to the technical features.
Handling the truck in specific situations Lifting the truck DANGER Danger of truck tipping over Truck lifting must be performed carefully. For certain types of work, it is necessary to lift the truck: – Use a jack with adequate lifting capacity. Front section of the truck: –...
Handling the truck in specific situations Do not stand within the hoist's operating radius or DANGER below the lifted truck. Danger of death. Transporting the truck in the lift The truck must only be taken in lifts with an A minimum safety distance of 100 mm from adequate loading capacity that are designed the walls of the lift must always be observed.
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Maintenance General maintenance information General maintenance information General The following instructions contain all the infor- mation required for maintenance of your truck. Carry out the various maintenance work in compliance with the maintenance plan. This will ensure that your truck is reliable and in good working order and that the warranty re- mains valid.
Maintenance General maintenance information Servicing and maintenance personnel training and qualification Truck maintenance must only be carried out The person responsible for carrying out the in- by qualified and authorised personnel. spection must have sufficient knowledge and experience to be able to assess the condition The annual inspection for prevention of acci- of the truck and the efficiency of the protective dents at work must be carried out by a person...
Maintenance Safety guidelines for maintenance Safety guidelines for maintenance Servicing and maintenance measures To avoid accidents during servicing and main- – Ensure that there is no risk of the truck tenance operations, take all necessary safety moving or starting up unexpectedly. For this measures.
Maintenance Recommended lubricants Recommended lubricants SAE 85W 90 API GL4 CAUTION Damage to equipment if non-recommended lubri- Aerosol can for chains cants are used. Only use recommended lubricants. Only the lubri- Standard chain spray cants listed below are approved by the manufacturer. Do not mix lubricants.
Maintenance Technical data for inspection and maintenance Technical data for inspection and maintenance Capacities/adjustment values Consumables/lubri- Assembly cants FXH 20N FXH 25N Hydraulic system Hydraulic oil 0.6 l (working capacity) 1.1 l (working capacity) Transmission gear Transmission gear 0.98 l 0.98 l...
Maintenance Accessing the technical compartment Accessing the technical com- partment In order to perform maintenance on various truck components, it is necessary to access the technical compartment. – Immobilise the truck. – Lower the load arms. – Switch off the truck (key or electronic key). –...
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Maintenance Accessing the technical compartment – Open the technical compartment door (2). You must close the technical compartment af- ter the operation is finished. – Close the door (2). CAUTION Risk of trapping fingers Take care not to trap your fingers between the door and the chassis.
Maintenance 1000-hour maintenance plan 1000-hour maintenance plan Depending on the application, environmental conditions and driving style, the following proce- dures should be carried out every 1000, 2000, 3000, 4000, 6000, 7000, 8000 and 9000 hours Preparation Clean the truck Check the error codes using the diagnostic tool Chassis and equipment Check the condition of the forks Check the electromagnetic brake and ensure that it is working correctly...
Maintenance 10,000-hour service plan 10,000-hour service plan Depending on the application, environmental conditions and driving style, the following proce- dures should be carried out every 10,000 hours Information Carry out all 1000-hour maintenance work Carry out all 5000-hour maintenance work Motor Drain the transmission gear oil 11548011651 EN - 02/2021 - 09...
Maintenance Chassis, bodywork and fittings Chassis, bodywork and fittings Cleaning the truck Cleaning instructions Cleaning the electrical installations – Park the truck. WARNING – Press the emergency off switch. Electrical hazards Do not expose electrical equipment (especially mo- tors) to direct jets. CAUTION Electrical hazards The battery must always be disconnected during...
Maintenance Chassis, bodywork and fittings General information on battery maintenance DANGER NOTE Risk of injury The discharge indicators used to check the ● Before carrying out any operations on the electric in- battery must also be suitable for the type of stallation, turn the truck power supply off.
Maintenance Chassis, bodywork and fittings Checking the condition of the load arms – Check that the load arms (1) show no signs of deformation, splits, heavy wear or cracks CAUTION Truck damage If the fork carriage is damaged, have it changed by the After-Sales Service Centre.
Maintenance Steering and wheels Steering and wheels Checking the condition of the wheels – Raise the truck. The wheels must not touch the ground – Check that the wheels rotate freely. Then remove any objects that may prevent them from turning or that may obstruct them –...
Maintenance Electrical equipment Electrical equipment Cleaning and blowing out the elec- trical components CAUTION Electrical hazards Always disconnect the battery connector before working on an electrical component. – Press in the emergency off switch – Disconnect the battery connector –...
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Maintenance Electrical equipment WARNING The electrolyte (diluted sulphuric acid) is poisonous and corrosive. – Always wear suitable protective equipment (indus- trial protection goggles, safety gloves) when work- ing on a battery. – Never wear a watch or jewellery when handling battery acid.
Maintenance Electrical equipment Checking the condition of cables, terminals and the battery connector – Check that the cable insulation is undam- aged – Check that there are no signs of heat build- up in the connections – Check that the "+" and "-" output terminals are not sulphated (presence of white salt) –...
Maintenance Hydraulic systems Hydraulic systems Checking the hydraulic system for leaks – Switch off the truck and disconnect the bat- tery connector – Move the seat all the way forwards – Open the technical compartment door – Inspect the hydraulic system: pipes, hoses and connections between the pump unit and the cylinders –...
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Maintenance Hydraulic systems – Open the technical compartment door To ensure proper usage of the truck functions, the oil level must be between the minimum (3) and maximum (2) marks on the tank. – Remove the plug (1). If necessary, top up via the opening –...
Maintenance Storage and decommissioning Storage and decommissioning Storage of truck Precautions should be taken if the truck must CAUTION not be used for a reasonably long period. The We recommend that you do not use a plastic sheet operations depend on the length of time it is as this encourages condensation to form.
Maintenance Storage and decommissioning Permanent Putting Out of Commis- sion (Destruction) When scrapping the truck, it is necessary to: – Remove the various parts of the truck (cov- ers, battery, chains, motors etc.) – Sort out the components depending on their type: pipes, rubber components, lubricants, aluminium, iron etc.
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Technical specifications FXH 20N datasheet DESCRIPTION 1.1 Manufacturer STILL 1.2 Model type FXH 20N FXH 25N Method of propulsion: battery, diesel, Battery Battery petrol, LPG, mains power Driving: manual, pedestrian, standing, Seated Seated seated, order picking 1.5 Nominal capacity 2000...
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Technical specifications FXH 20N datasheet Height at the ends of the fork and on 4.15 load mating face (±5 mm) (mm) 4.19 Total length (0/+5 mm) 1970 2420 (mm) 4.20 Length to front of forks (±5 mm) (mm) b1/b2 4.21 Total width (±5 mm)
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Technical specifications FXH 20N datasheet Energy consumption according to 0.50 0.57 standardised VDI cycle Turnover output according to VDI cy- 1.44 1.62 Energy consumption at turnover out- 1.57 1.59 MISCELLANEOUS FXH 20N FXH 25N 8.1 Speed control (AC controller) 10.7 Noise level at operator's ears (±2.5)
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