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•
Rectification of electrical problems re-
lated to battery, fuses etc.
•
On spot repairs for complaints re-
pairable at site. ^
•
Vehicle to vehicle towing or winching &
towing for non-accident cases up to
the nearest TATA MOTORS Authorized
Dealer/Service
Center.
charges at actual cost be-yond the
same to be paid to the ASP in cash.
(Any ferry or toll charges levied in re-
lation to the vehicle being towed to be
paid by the customers in actuals in
cash).
For accident cases, towing charges to be
borne by the customer.
II. The 24x7 On Road Assistance Pro-
gram coverage on availing the 24X7 pol-
icy, post warranty is upto maximum of 6
instance of assistance in one year for both
the plans- Basic and Premium. In the pre-
mium plan, this includes 2 instances of
towing up to the nearest TATA MOTORS
Authorized Dealer/Service Center.
Exclusions
24 X 7 On Road Assistance Program
does not apply to
•
Cost of parts consumables and labor
for such repairs not covered under
warranty*. These charges are to be
settled with ASP in cash.
Towing
•
Toll or ferry charges paid by ASP in
reaching to the breakdown site to be
settled with ASP in actuals in cash.
•
Cases involving accident, fire, theft,
vandalism, riots, lightening, earth-
quake, windstorm, hail, tsunami, un-
usual weather conditions, other acts of
God, flood, etc.
•
Vehicles that are unattended, un-reg-
istered, impounded or aban-doned.
•
Breakdown/defects caused by misuse,
abuse, negligence, altera-tions or
modifications made to the vehicle.
•
Lack of maintenance as per the main-
tenance schedule as detailed in the
owner's manual.
•
Cases involving racing, rallies, vehicle
testing or practice for such events.
EMERGENCY AND BREAKDOWN ASSISTANCE
Disclaimer
•
The Service is not available in Lak-
shadweep. **The reach time is indica-
tive & the actual reach time will be
conveyed by the call center at the time
of breakdown call.
•
The reach time can vary depending on
the traffic density & time of the day.
•
The reach time indicated does not ac-
count for delays due to but not limited
to acts of God, laws, rules & regula-
tions for time being in force, orders of
statutory or Govt. authorities, industrial
disputes, inclement weather, heavy
down pour, floods, storms, natural
calamities, road blocks due to acci-
dents, general strife and law & order
conditions viz. fire, arson, riots, strikes,
terrorist attacks, war etc.
•
^ On spot repairs at breakdown site
shall depend on nature of complaints
& will be as per the discretion of the
ASP.
•
* The decision for free of charge re-
pairs will be as per the warranty policy
& procedures of TATA MOTORS LTD.
171
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