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EMERGENCY AND BREAKDOWN ASSISTANCE
24 X 7 ROAD ASSISTANCE
Dear Customer,
It is our responsibility and our endeavor to
ensure that you have our complete service
backup if ever, wherever and whenever
you need the same. When you have a
road network that spans wide area, the
probability of a breakdown happening
within hailing distance of a TATA MOTORS
Authorized Workshop is very low.
It is precisely for this reason, we have tied
up with TVS AA, who will provide break-
down assistance including towing to the
nearest TATA MOTORS Authorized Work-
shop through their Authorized Service
Providers (ASP).
The 24X7 On Road Assistance Program
shall be automatically available to your ve-
hicle for the duration of Warranty period.
The program shall also be available, if you
avail the same post warranty.
170
Response Time ** for the On Road As-
sistance Program
Within City Limits 60 minutes
On State or Na-
90 minutes
tional Highways
Ghat Roads and
120 minutes +/-
other places
** (The response time will depend on the
location, terrain, traffic density and the
time of the day.)
Standard Procedure When Calling
For On Road Assistance In Case Of A
Breakdown
•
Dial the toll free help line number –
1800 209 8282
•
Identify your vehicle with the Vehicle
chassis number that is available in the
Owner's Manual.
•
Explain your exact location with land-
marks and tell us about the problem
you face with the vehicle.
•
Park your vehicle on the edge of the
road, open the bonnet and put on the
hazard warning signal.
•
Place the advance warning triangle
supplied with the vehicle approx. 3 m
from the vehicle in the direction of on-
coming traffic.
Coverage Under 24 X 7 On Road As-
sistance Program
I. The 24x7 On Road Assistance Pro-
gram Service covers the following services
on your vehicle during warranty period.
•
Wheel change through spare wheel.
•
Arrangement of fuel. (Fuel cost will be
chargeable at actual cost).
•
Re-opening the vehicle in cases of key
lock out.
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