Troubleshooting Guide - NORPOLE EWCIM350S1 User Manual

TROUBLESHOOTING
Please reference the below table to identify the cause and solution of your particular problem. If you
cannot solve the problem on your own, please contact our Customer Service Department toll-free at
888-775-0202.
PROBLEMS
The ice The voltage is lower than 98V.
maker does
not work.
The ambient temperature is too low
(< 50°F/10°C).
The compressor The refrigerant leaks.
is functioning,
The refrigerating system is blocked.
however no ice
Solenoid valve opens constantly.
was made.
The condensing fan does not work.
The hall element is located on the
sprinkler. It is a sensor that detects ice
thickness and ice level. It may not be
functioning.
Blockage of the condensor.
The compressor Water shortage.
does not work.
Ice full.
The shell temperature
is too high.
The water low There is a water shortage in the water
indicator light is supply system.
illuminated.
The water inlet valve is damaged.
Water pressure is too low.
Water scale disables the water level
sensor.
Breakdown of the water level sensor.
POSSIBLE CAUSES
Turn off the ice maker. Restart the unit
only when the voltage is normal.
Try using the ice maker again when
the ambient temperature is above
50°F/10°C.
Refill the refrigerant and test for leakage.
Replace the filter for the N
Replace the solenoid valve.
Check whether the condensing fan
works.
Verify that the hall element is in its proper
position (you may find the hall element
on the lower right corner of the sprinkler)
and is functioning.
Clean the condensor by brush or
compressed air, and clean off the dust
on the condensor. DO NOT use water
to wash.
Check the water supply system (water
inlet valve and water inlet tube).
Remove some ice.
Turn off the ice maker. Restart the unit in
approximately 1 hour.
Ensure the water supply system is
connected to a potable water supply and
there are no obstructions. Then restart
the ice maker.
Check the water inlet valve.
The water pressure should not be lower
than 1 kg/cm.
Clean the water scale on the water level
sensor.
Change the water level sensor.
17
SOLUTIONS
filling system.
2