Vicon SN688D-WIR User Manual
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Vicon SN688D-WIR User Manual

Outdoor ptz dome camera
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User Manual
SN683D-WIR Outdoor PTZ Dome Camera
XX270-10-00
Vicon Industries Inc. does not warrant that the functions contained in this equipment will
Vicon Industries Inc.
meet your requirements or that the operation will be entirely error free or perform
Tel: 631-952-2288 Fax: 631-951-2288
precisely as described in the documentation. This system has not been designed to be
Toll Free: 800-645-9116
used in life-critical situations and must not be used for this purpose.
24-Hour Technical Support: 800-34-VICON
(800-348-4266) UK: 44/(0) 1489-566300
www.vicon-security.com
Document Number: 8009-8270-10-00 Product specifications subject to change without
notice. Issued: 9/18 Copyright © 2018 Vicon Industries Inc. All rights reserved.

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  • Page 1 User Manual SN683D-WIR Outdoor PTZ Dome Camera XX270-10-00 Vicon Industries Inc. does not warrant that the functions contained in this equipment will Vicon Industries Inc. meet your requirements or that the operation will be entirely error free or perform Tel: 631-952-2288 Fax: 631-951-2288 precisely as described in the documentation.
  • Page 2 WARNING TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECTS THROUGH THE VENTILATION GRILLS OTHER OPENINGS EQUIPMENT. CAUTION CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK) NO USER-SERVICEABLE PARTS INSIDE.
  • Page 3 FCC COMPLIANCE STATEMENT This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC INFORMATION: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

  • Page 5: Table Of Contents

    A.1 Troubleshooting ......................88 A.2 Alarm Connection ......................89 A.3 Preventive Maintenance ....................89 A.4 System Requirement for Web Browser ............... 90 A.5 General Performance Considerations ................. 90 A.6 Product Specification ....................91 Shipping Instructions ......................Vicon Standard Equipment Warranty .................

  • Page 6: Introduction

    1 Introduction The SN683D network camera is designed for performance in the most demanding security installations. The 3 MP camera has an integral 36X optical zoom lens and integrated IR LEDs. The camera provides quad-streaming video and supports H.265/H.264 compression technology, drastically reducing file sizes and conserving valuable network bandwidth;...

  • Page 7: Key Features

    1.2 Key Features • Brilliant video quality The network camera offers the highly efficient H.264/H.265 video compression, which drastically reduces bandwidth and storage requirements without compromising image quality. Motion JPEG is also supported for increased flexibility. • Quad Streams The network camera can deliver quad video streams simultaneously using H.264/H.265 and Motion JPEG.

  • Page 8: Installation

    2 Installation 2.1 Mounting the Camera An optional mount kit, either a wall mount or a ceiling mount, is required for installation. The wall or ceiling mount must be attached to a structural object such as hard wood, concrete that will support the weight of the mount and dome camera.

  • Page 9: Wall Mounting

    2.1.1 Wall Mounting The wall mounting plate must be attached to a structural object such as concrete that will support the weight of the mount and dome camera. 1. Select a suitable mounting location and verify there is sufficient cable to reach the middle of the Wall Mount.

  • Page 10: Ceiling Mounting

    2.1.2 Ceiling Mounting The ceiling mounting plate must be attached to a structural object such as concrete that will support the weight of the mount and dome camera. 1. Select a suitable mounting location and verify there is sufficient cable to connect with cables...

  • Page 11: Basic Configuration Of Camera System

    2.2 Basic Configuration of Camera System Connector Wire Color Description Power jack BLACK 12 VDC CAMERA POWER Ethernet, RJ-45 port compatible with RJ-45 BLACK 10/100Mbps (Option PoE++ functionality) RCA jack BLACK AUDIO INPUT RCA jack GRAY AUDIO OUTPUT YELLOW ALARM INPUT 1 WHITE ALARM INPUT 2 5-pin cable...

  • Page 12: Resetting To The Factory Default Settings

    2.3 Resetting to the factory default settings To reset the network camera to the original factory settings, go to the Setup > System > Maintenance web page (described in “System > Maintenance” of User Manual) or use the Reset button on the network camera, as described below: •...

  • Page 13: Connections

    2.4 Connections • Micro-SD Card Insertion User can install and change Micro-SD card as shown in the following picture. 1. Open the Micro-SD card cover. 2. Install or change Micro-SD card. 3. Close the Micro-SD card cover tightly to ensure waterproofing. •...
  • Page 14 • Connecting the Power 1. 12VDC model Connect power of 12 VDC for the camera. When using a 12 VDC adapter, connect the positive (+) pole to the ‘+’ position and the negative (-) pole to the ‘-’ position. 2. PoE & 12 VDC model Connect power of 12VDC for the camera.

  • Page 15: Network Connection & Ip Assignment

    If DHCP is enabled and the product cannot be accessed, run the SmartManager utility, which can be found on Vicon’s website, to search and allocate an IP address, or reset the product to the factory default settings and then perform the installation again.

  • Page 16: Operation

    3 Operation The network camera can be used with Windows® operating system and browsers. The recommended browsers are Internet Explorer®, Safari®, Firefox®, Opera® and Google® Chrome® with Windows. NOTE: To view streaming video in Microsoft Internet Explorer, set your browser to allow ActiveX controls.

  • Page 17: Access From The Internet

    3.2 Access from the internet Once connected, the network camera is accessible on your local network (LAN). To access the network camera from the Internet you must configure your broadband router to allow incoming data traffic to the network camera. To do this, enable the NAT traversal feature, which will attempt to automatically configure the router to allow access to the network camera.

  • Page 18: Live View Page

    3.4 Live View Page The Live View page comes in several screen modes. Users are allowed to select the most suitable one out of those modes. Adjust the mode in accordance with your PC specifications and monitoring purposes. 1) General controls Live View Page Playback Page Setup Page...
  • Page 19 2) Control toolbar The live viewer toolbar is available in the web browser page only. It displays the following buttons: The Stop button stops the video stream being played. Pressing the key again toggles the play and stop. The Play button connects to the network camera or starts playing a video stream. The Pause button pauses the video stream being played.

  • Page 20: Playback

    3.5 Playback The Playback window contains a list of recordings made to the memory card. It shows each recording’s start time, length, the event type used to start the recording, calendar and time slice bar indicates if the recording is existed or not. The description of playback window follows.
  • Page 21 3) Time Chart Display an hour-based search screen for the chosen date. If there is recording data, a blue section will be displayed on a 24-hour basis. If you select a particular hour in the chart, a yellow square on the hour will be displayed. 4) Speaker Control Bar Use this scale to control the volume of the speakers.

  • Page 22: Network Camera Setup

    3.6 Network Camera Setup This section describes how to configure the network camera. Administrator has unrestricted access to all the Setup tools, whereas Operators have access to the settings of Basic Configuration, which are Live View, Video & Image, Audio, Event, Dome Configuration and System.
  • Page 23 1) Users User access control is enabled by default. The administrator can set up other users, by giving user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page, as described below: The user list displays the authorized users and user groups (levels): User Group Authority...
  • Page 24 2) Network The network camera supports both IP version 4 and IP version 6. Both versions may be enabled simultaneously, and at least one version must always be enabled. When using IPv4, the IP address for the network camera can be set automatically via DHCP, or a static IP address can be set manually.
  • Page 25 3) Video & Image User can setup and change setting of individual video stream in this page. Please refer to “Video & Image > Basic” for more details about Video & Image setup.
  • Page 26 4) Audio The network camera can transmit audio to other clients using an external microphone and can play audio received from other clients by attaching a speaker. User can setup and change setting of Audio in this page. Please refer to “Audio” for more details about Audio setup. 5) Date &...

  • Page 27: Video & Image

    3.6.2 Video & Image 1) Basic • Sensor Setting: – Capture mode: User can select sensor capture mode between NTSC and PAL (Some models are fixed to NTSC or PAL). • Stream 1 Setting: – Codec: The codec supported in Stream 1 is H.264 and H.265. There are 3 pre-programmed stream profiles available for quick set-up.
  • Page 28 – GOP size: Select the GOP (Group of Picture) size. If users want to have a high quality fast image one after the other, decrease the value. For general monitoring purposes, do not change a basic value; this may cause a problem to the system performance. Vicon recommends that GOP be the same as the fps.
  • Page 29 2) Auto Focus • Mode: Determines focus operation method. – Auto: Auto focus is always active. – Manual: Manual focus is always a fixed focus. – One Push: Manual focus mode except that auto focus is activated only after the camera movement stops and lasts for about 5 seconds.
  • Page 30 3) Privacy Masking The privacy masking function allows selected parts of the video image being transmitted to be masked from view. Up to sixteen privacy masks can be set. Only up to 8 privacy masks can be displayed on one screen. The privacy masks are configured by mask windows.
  • Page 31 4) Hi-Stream The Hi-Stream function is used to reduce bandwidth by using compression and frame rate control. Create: Click right mouse button and select New ROI Area. Click the left mouse button and drag to make window. Select: User can select any area by clicking a name on the preview window or on the list. Delete: User can delete selected zone via right mouse click selection for a selected box or clicking any one of X button in the zone list.
  • Page 32 5) Camera Setup From this page, user can setup Exposure Control, Image Appearance, Enhance Control, Day & Night Control and IR Control.
  • Page 33 • Video Preview: User can check the setting via video preview pop-up window • Exposure Control – Mode: Select exposure mode between automatic and Flicker-free modes (60Hz or 50Hz depending on camera mode). * Automatic mode: Use the full shutter speed. * Flicker-free mode: With flicker protection, a limited range of shutter is used.
  • Page 34 • Image Appearance User can setup advanced image related controls. User can use either the slide bar or type the number. – Brightness: The image brightness can be adjusted in the range 1 ~ 10, where a higher value produces a brighter image. –...
  • Page 35 • Day & Night Control User can select Day & Night control from three modes: Automatic, Day and Night. – Mode: * Automatic: Normally displays color image (day); switches automatically to black & white image (night) after the ambient light level reaches a pre-defined threshold. * Day: Always displays color image.
  • Page 36 – Fixed IR Bright: Specify the brightness of the Fixed IR illuminator (1 ~ 5). – Moving IR Bright: Specify the brightness of the Moving IR illuminator (1 ~ 5). – Delay: The time duration for both of the lighting conditions can be customized to let the IR illuminators move between activation and deactivation (1 ~ 60).
  • Page 37 6) OSD This camera provides four OSDs (on screen display) for each stream. User can drag “OSD Title”, “OSD Subtitle”, “Date & Time” and “PTZ Function” to the desired position and check in preview window. • Video Preview: User can check the position of OSD on actual video via preview pop-up window.

  • Page 38: Audio

    3.6.3 Audio The network camera can transmit audio to other clients using an external microphone and can play audio received from other clients by attaching a speaker. The Setup page has an additional menu item called Audio, which allows different audio configurations, such as full duplex and simplex. •...

  • Page 39: Event

    3.6.4 Event 1) Event In ▽ On Boot This is used to trigger an event every time the network camera is started. Select “Enable on boot” to activate the On Boot event. Enter the Dwell time the event lasts from the point of detection, 1 ~ 180 seconds. When the settings are complete, click Save button to save the settings or click Reset button to clear all of the information you entered without saving it.
  • Page 40 ▽ Alarm In This camera provides four (4) Alarm In ports and user can set each port individually. Each port can be set as Normally Open or Normally Closed state, and their Normal state can be configured. To activate an alarm port, check the desired “Enable alarm port #” first. •...
  • Page 41 ▽ Manual Trigger This option makes use of the manual trigger button provided on the Live View page, which is used to start or stop the event type manually. Alternatively, the event can be triggered via the product’s API (Application Programming Interface). Select “Enable manual trigger”...
  • Page 42 ▽ Motion Motion detection is used to generate an alarm whenever movement occurs (or stops) in the video image. This option provides 16 programmable areas, 8 Include and 8 Exclude zones. Click right mouse button on the preview window to display selection pop-up of New Motion, New Mask, Select, Delete, and Freeze.
  • Page 43 – Dwell time: Set the time an event lasts from the point of detection of a motion (hold time). – Show Histogram: This camera provides live histogram for easy setup of threshold level in motion window. The pop-up window shows activity strength and threshold level, and user can determine threshold level for triggering motion event by slide bar or typing in number.
  • Page 44 • Enable Museum Search Select the check box to Enable Museum Search. – Sensitivity: Sets up the sensitivity for the museum search detection. Sensitivity measures the level of change in each region. Select from 1-100, 1 being the least sensitive to detection.
  • Page 45 ▽ AIHM AIHM (Advanced Intelligent Health Monitoring) triggers an event when the camera failed to record or could not be formatted. It is a service that provides Health Information about the camera. The AIHM event alarm trigger on Event-In makes running the feature of the Event-Out that connected with AHIM by Event-Map.
  • Page 46 ▽ Time Trigger Time Trigger is to set alarms at specific time. User can set up to four (4) time triggers and each time trigger can be set to a specific date in the calendar, every day, day of the week, or date of every month.
  • Page 47 ▽ VA (Video Analysis) The network cameras provide VA (Video Analysis) functions that analyze video to detect logical events of specified conditions from the camera’s video input. • Video Content Analysis Setting: Check Enable video content analysis box to use the VA function.
  • Page 48 NOTE: Recommendations on object size setting: * Indoor (32.8 ft/10m distance, height about 67 in./170cm): Sensitivity 80, Min width size 2, Min height size 6, Max width size 50, Max height size 60 * Outdoor (98.4 ft/30m distance, vehicle): Sensitivity 80, Min width size 2, Min height size 4, Max width size 60, Max height size 50 * In order to avoid merging several objects into one or splitting a single object into multiple, set minimum and maximum object sizes that can enter the scene appropriately.
  • Page 49 * The object color or brightness is similar to the background. * In severe weather such as snow, rain, or wind or at dawn. * Motions that are small position changes, such as approaching the camera or fading away from the camera. * When an object moves too fast or too slowly.
  • Page 50 Recommended Case Improper setting Proper setting configuration Trees exist in Lower the sensitivity the screen. or set the trees as an Exclusive area. The shaking trees will When the tree takes up not be detected as an a big portion of the alarm.
  • Page 51 2) Event Out ▽ SMTP (E-Mail) The network camera can be configured to send event and error email messages via SMTP (Simple Mail Transfer Protocol). • SMTP (E-Mail) Setting: Select “Enable” to activate the SMTP operation. – Sender: Enter an email address to be used as the sender for all messages sent by the network camera.
  • Page 52 – Receiver #: Enter an email address. • SMTP (E-Mail) Test: User can check the SMTP setting via a sample email. – Receiver: Enter an email address and click the Test button to test that the mail servers are functioning and that the email address is valid. When the settings are complete, click Save button to save the settings or click Reset button to clear all of the information you entered without saving it.
  • Page 53 * Anonymous login: Check the box if you want to use anonymous login method if server supports it. – Enable time folder: Create the folder in the FTP Server. * Time type: User can set the name of the folder where the uploaded image will be saved as the date, time and minute the event occurred.
  • Page 54 ▽ Audio Alert When the network camera detects an event, it can output a predefined audio data to external speaker. Check the “Enable audio alert” box to enable the service. • Audio Alert Setting: To use the audio alert with the network camera, an audio data file made by user must be uploaded from your PC.
  • Page 55 ▽ PTZ Preset When the camera detects an event, you can move the camera to a predefined preset position. Check the box to enable the service and return to the Home position once the event has ended. When the settings are complete, click Save button to save the settings or click Reset button to clear all of the information you entered without saving it.
  • Page 56 ▽ Record When the network camera detects an event, it can record the video stream onto the Micro-SD memory (not supplied) or NAS (Network Attached Device) as a storage device. Check the “Enable Record” box to enable the service. • Record Setting: –...
  • Page 57 – SD: Mounted SD card. – CIFS: A file format for a NAS device. – NFS: A file format for a NAS device. NOTE 1: Common Internet File System (CIFS) is a remote file access protocol that forms the basis for Windows file sharing, network printing, and various other network services. CIFS requires a large number of request/response transactions and its performance degrades significantly over high-latency WAN links such as the Internet.
  • Page 58 ▽ XML Notification When the network camera detects an event, Notification server is used to receive notification messages as a type of XML data format. Check the box to enable the service. • XML Notification Setting: – Notification server URL: The network address of the server and the script that will handle the request.
  • Page 59 ▽ Notification Server When the network camera detects an event, the Notification Server is used to receive uploaded image files and/or notification messages. Check the box to enable the service. • Notification Server Setting: – Type: User can select message transmission type from HTTP, HTTPS, TCP or UTP. –...
  • Page 60 3) Event Map The event map allows you to change the settings and establish a schedule for each event trigger from the network camera; up to a max. 15 events can be registered. Click the Add button to make a new event map; a pop-up window displays as below. To change an existing event, select that event and click the Modify button;...
  • Page 61 • General: Enter the name for a new event map. • Event In: Select an event type in the drop-down list. • Event Out: – E-mail: Select the email addresses you want to notify via email that an event has occurred. –...

  • Page 62: Dome Configuration

    3.6.5 Dome Configuration 1) Preset If you need to view specific places routinely, you should program Presets. A Preset is a programmed video scene with automatic pan, tilt, zoom and focus settings. Once programmed, clicking the Preset number or clicking the Go button in the PTZ Control Panel calls up that Preset automatically.
  • Page 63 2) Tour There are 8 programmable Tours. Each Tour can consists of up to 64 Presets. • Tour Setting: – Tour Number: The Tour number can be selected in the range 1 ~ 8. – Title: Up to 12 characters (alphanumeric characters and space). –...
  • Page 64 – Delete Position: If you want to remove Tour position from Tour Position Setup list, select the desired Tour Position and click the Delete Position button. – Set Position: Click the Set Position button; the stored Preset is now on drop-down list. Follow steps below to program the Tours: 1.
  • Page 65 4) Home Function Set the camera to go to assigned function if there is no PTZ action during selected “Waiting Time.” This will be the Home position. User can assign pre-programed Preset, Tour or Pattern for function. • Function: None/Preset/Tour/Pattern. •...
  • Page 66 5) Motor Setup Motor Setup menu provides the pan and tilt speeds of the camera. • Motor Setting: – Proportional P/T: Select On or Off. – Max. Pan Speed: The maximum pan speed can be adjusted in the range 1 ~ 30. –...
  • Page 67 – Flip: * Off: The dome camera moves until it is 90 vertical. * Auto: When the camera tilts down completely, it will stop and then flip and go back up. When you use the panning range, it is recommended to set the flip mode to Auto. –...

  • Page 68: System

    When the settings are complete, click Save button to save the settings or click Reset button to clear all of the information you entered without saving it. 3.6.6 System 1) Information You can enter the system information. This page is very useful when you require device information after installation.
  • Page 69 2) Security ▽ Users User access control is enabled by default when the administrator sets the root password on first access. New users are authorized with user names and passwords, or the administrator can choose to allow anonymous viewer login to the Live View page, as described below: •...
  • Page 70 ▽ HTTPS For greater security, the network camera can be configured to use HTTPS (Hypertext Transfer Protocol over SSL (Secure Socket Layer)). Then all communication that would otherwise go via HTTP will instead go via an encrypted HTTPS connection. • HTTPS Connection Policy: Choose the form of connection you wish to use from the drop- down list for the Administrator, Operator and Viewer to enable HTTPS connection (set to HTTP by default).
  • Page 71 ▽ IP Filtering Checking the “Enable IP filtering” box allows the IP address filtering function. When the IP address filter is enabled, addresses added to the list are set as Allow or Deny addresses. All other IP addresses not in this list will then be allowed or denied access accordingly, that is, if the addresses in the list are allowed, then all others are denied access, and vice versa.
  • Page 72 ▽ OpenVPN OpenVPN is a Virtual Private Network using OpenSSL authentication. User can set the camera in either Server mode or Client mode. • OpenVPN Server Mode 1. Checking the “Enable OpenVPN” box activates mode selection buttons. Choose Server mode; the Server Mode Configuration fields appear so Server Mode Settings can be configured.
  • Page 73 • OpenVPN Client Mode 1. Checking the “Enable OpenVPN” box activates mode selection buttons. Choose Client mode; the Client Mode Configuration fields appear so Client Mode Settings can be configured. 2. In Client Mode Configuration, setup Server URL, Protocol type, Port number, LZO usage, and Renegotiation time.
  • Page 74 3) Date & Time • Current Server Time: This displays the current date and time (24h clock). The time can be displayed in 12h clock format (see below). • New Server Time: – Time zone: Select your time zone from the drop-down list. If you want the server clock to automatically adjust for daylight savings time, check the box “Automatically adjusts for daylight saving time changes”.
  • Page 75 4) Network ▽ Basic • IP Address Configuration: – Obtain IP address via DHCP: Dynamic Host Configuration Protocol (DHCP) is a protocol that lets network administrators centrally manage and automate the assignment of IP addresses on a network. DHCP is enabled by default. Although a DHCP server is mostly used to set an IP address dynamically, it is also possible to use it to set a static, known IP address for a particular MAC address.
  • Page 76 * Domain name: Enter the domain(s) to search for the host name used by the network camera. Multiple domains can be separated by semicolons (;). The host name is always the first part of a Fully Qualified Domain Name, for example, myserver is the host name in the Fully Qualified Domain Name myserver.mycompany.com where mycompany.com is the Domain name.
  • Page 77 ▽ DDNS • Internet DDNS (Dynamic Domain Name Service): When using the high-speed Internet with the telephone or cable network, users can operate the network camera on the floating IP environment in which IPs are changed at every access. Users should receive an account and password by visiting a DDNS service like http://www.dyndns.org/.
  • Page 78 ▽ RTP Create a setting for sending and receiving an audio or video on a real-time basis. These settings are the IP address, port number, and Time-To-Live value (TTL) to use for the media stream(s) in multicast H.264 format. Only certain IP addresses and port numbers should be used for multicast streams.
  • Page 79 ▽ UPnP The network camera includes support for UPnP. UPnP is enabled by default, so the network camera is automatically detected by operating systems and clients that support this protocol. Enter a name in the Friendly name field. When the settings are complete, click Save button to save the settings, or click Reset button to clear all of the information you entered without saving it.
  • Page 80 ▽ QoS Quality of Service (QoS) provides the means to guarantee a certain level of a specified resource to selected traffic on a network. Quality can be defined as a maintained level of bandwidth, low latency, and no packet losses. The main benefits of a QoS-aware network are: 1.
  • Page 81 ▽ NAT (Port Mapping) • Wire NAT traversal Setting – Enable: Check this box to enable NAT traversal. When enabled, the network camera attempts to configure port mapping in a NAT router on your network, using UPnP. Note that UPnP must be enabled in the network camera (see System > Network > UPnP). * Automatic setting: When selected, the network camera automatically searches for NAT routers on your network.
  • Page 82 ▽ Zeroconf Zero configuration networking (zeroconf) is a set of techniques that automatically creates a usable Internet Protocol (IP) network without manual operator intervention or special configuration servers. Zero configuration networking allows devices such as computers and printers to connect to a network automatically.
  • Page 83 ▽ Bonjour The network camera includes support for Bonjour. When enabled, the network camera is automatically detected by operating systems and clients that support this protocol. Click the check box to enable Bonjour. Enter a name in the Friendly name field. NOTE: Also known as zero-configuration networking, Bonjour enables devices to automatically discover each other on a network, without having to enter IP addresses or configure DNS servers.
  • Page 84 5) Language Select a user language. The language choices are English, Korean, French, German, Russian, Chinese, and Japanese. When the settings are complete, click Save button to save the settings, or click Reset button to clear all of the information you entered without saving it.
  • Page 85 6) Maintenance • Maintenance: – Restart: The unit is restarted without changing any of the settings. Use this method if the unit is not behaving as expected. – Reset: The unit is restarted and most current settings are reset to factory default values. The settings that are not affected are: * the boot protocol (DHCP or static) * the static IP address...
  • Page 86 7) Support The support page provides valuable information on troubleshooting and contact information, should you require technical assistance. • Logs: The network camera supports system and event log information. Click the Log Search button to search the Access, Event, Setup or Control log data. •...
  • Page 87 – Media Check: Click the Media Check button to get the information about the cameras video and audio stream. The pop-up window below displays. – Network Check: Click the Network Check button to get the information about the camera’s network setting and traffic. The pop-up window below displays.

  • Page 88: A Appendix

    A Appendix A.1 Troubleshooting If problems occur, verify the installation of the network camera with the instructions in this manual and with other operating equipment. Isolate the problem to the specific piece of equipment in the system and refer to the equipment manual for further information. Problems/Symptoms Possible Causes or Corrective Actions The camera cannot be...

  • Page 89: Alarm Connection

    A.2 Alarm Connection The following connection diagram gives an example of how to connect a network camera. A.3 Preventive Maintenance Preventive maintenance allows detection and correction of minor faults that occur before they become serious and cause equipment failure. Every three months, perform the following maintenance. 1.

  • Page 90: System Requirement For Web Browser

    A.4 System Requirement for Web Browser • Operating System: Microsoft Windows OS Series • CPU: Intel Core 2 Duo 2GHz or higher, 1GB RAM or more, 10GB free disk or higher • VGA: AGP, Video RAM 32MB or higher (1024x768, 24bpp or higher) A.5 General Performance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance.

  • Page 91: Product Specification

    A.6 Product Specification Optical Zoom 36X Lens 4.6mm ~ 165.6mm Angle of View 58.1° (H) ~ 1.9° (H) Image Sensor 1/2.8" SONY STARVIS CMOS sensor Color: 0.35 Lux @ 50 IRE Min. Illumination B/W: 0 Lux (IR LED On) Scanning Mode Progressive Scan Wide Dynamic Range True WDR...
  • Page 92 TCP/IP, UDP, IPv4/IPv6, HTTP, HTTPS, QoS, FTP, UPnP, Protocols RTP, RTSP,RTCP, DHCP, ARP, Zeroconf, Bonjour Client Software Web, SmartManager, Client S/W, Mobile S/W Network Max. User Connection Live : 10 Users, Playback : 3 Users API Support Open API, ONVIF Compliance Mobile Support Android, i-OS Video Composite Out...

  • Page 93: Shipping Instructions

    Shipping Instructions Use the following procedure when returning a unit to the factory: 1. Call or write Vicon for a Return Authorization (R.A.) at one of the locations listed below. Record the name of the Vicon employee who issued the R.A.

  • Page 94: Vicon Standard Equipment Warranty

    “autopan” or “tour” modes of operation. Such continuous operation is outside the scope of this warranty. 11. Any product sold as “special” or not listed in Vicon’s commercial price list: One year from date of original retail purchase.
  • Page 95 THE TERMS OF THIS WARRANTY APPLY ONLY TO SALES MADE WHILE THIS WARRANTY IS IN EFFECT. THIS WARRANTY SHALL BE OF NO EFFECT IF AT THE TIME OF SALE A DIFFERENT WARRANTY IS POSTED ON THE COMPANY’S WEBSITE, WWW.VICON-SECURITY.COM. IN THAT EVENT, THE TERMS OF THE POSTED WARRANTY SHALL APPLY EXCLUSIVELY.

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