Warranty Information - Arris SURFboard mAX User Manual

Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty

Warranty Information

CommScope, Inc. ("ARRIS")
Retail Purchasers
If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller,
ARRIS warrants to you, the original end user customer, that (A) the Product, excluding
Software, will be free from defects in materials and workmanship under normal use, and (B)
with respect to Software, (i) the media on which the Software is provided will be free from
defects in material and workmanship under normal use, and (ii) the Software will perform
substantially as described in its documentation. This Limited Warranty to you, the original
end user customer, continues (A) for Software and the media upon which it is provided, for
a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS
reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the
date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this
Limited Warranty or to obtain technical support, you must call the ARRIS toll-free phone
number: 1-877-466-8646. ARRIS' sole and exclusive obligation under this Limited Warranty
for retail sales shall be to repair or replace any Product or Software that does not meet this
Limited Warranty. All warranty claims must be made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements
If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail
reseller, ARRIS does not warrant this Product to you, the end-user. A limited warranty for
this Product (including Software) may have been provided to your cable operator or Internet
Service Provider ("Service Provider") from whom you obtained the Product. Please contact
your Service Provider if you experience problems with this Product.
General Information
The warranties described in this Section shall not apply: (i) to any Product subjected to
accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport,
improper storage, improper use or application, improper installation, improper testing or
unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear
and tear under ordinary use, and do not affect the performance or use of the Product.
ARRIS' warranties apply only to a Product that is manufactured by ARRIS and identified by
ARRIS owned trademark, trade name or product identification logos affixed to the Product.
ARRIS does not warrant to you, the end user, or to anyone else that the Software will
perform error free or without bugs.
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD
PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"),
THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS,
IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST
INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow
for the exclusion of implied warranties, so the above exclusion may not apply to you.
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