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Summary of Contents for Arris Touchstone TR3300-AC
- Page 1 ® Touchstone TR3300-AC 802.11ac Wireless Router User Guide Release 33 STANDARD 1.5 February 2015...
- Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
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Page 3: Table Of Contents
Table of Contents Chapter 1. Overview................6 Introduction....................6 Chapter 2. Safety Requirements ............... 7 FCC Part 15 ....................7 RF Exposure ..................8 Industry Canada Compliance................8 For Mexico....................9 Chapter 3. Product Overview ..............10 About The Wireless Router ................10 What's in the Box?..................10 Items You Need................... - Page 4 Chapter 6. Advanced Configuration Options ..........23 LAN Setup – Configuring DHCP ................. 23 LAN Setup – Adding and Deleting DHCP Clients..........24 LAN Setup – Selecting the NAT Mode ..............24 Wireless Setup – Setting the Wireless Mode ............24 Firewall –...
- Page 5 My wireless Internet connection stops working sometimes ........58 I can get on the Internet, but everything is slow ..........58 Chapter 9. ARRIS Contacts..............59 Before You Call ARRIS Support................. 59 By Telephone ..................... 59 By Email ....................62 Ask ARRIS Customer Portal ................63 Global Knowledge Services and Training ............
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Page 6: Chapter 1. Overview
Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone TR3300-AC 802.11ac Wireless Router brings it all to you faster and more reliably. The Touchstone TR3300-AC 802.11ac Wireless Router provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). -
Page 7: Chapter 2. Safety Requirements
Chapter 2 Safety Requirements The ARRIS TR3300-AC Wireless Router complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming ... -
Page 8: Rf Exposure
Chapter 2: Safety Requirements Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. ... -
Page 9: For Mexico
Chapter 2: Safety Requirements The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à... -
Page 10: Chapter 3. Product Overview
Chapter 3 Product Overview About The Wireless Router The TR3300-AC Wireless Router is a 3x3 dual-band 802.11ac router for MSOs, allowing users to connect to the Internet through a separate modem. The TR3300-AC Wireless Router has the following features: Remote management capability: allows you to make changes to the Wireless Router's ... -
Page 11: System Requirements
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this Manual This manual covers the Touchstone TR3300-AC Wireless Router. The model number is on the label affixed to the bottom of the Wireless Router. 1. Model number Release 33 STANDARD 1.5 February 2015... -
Page 12: What About Security
Chapter 3: Product Overview 2. WLAN-24 MAC address 3. PreShared Key 4. WPS PIN What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. -
Page 13: Chapter 4. Installing The Wireless Router
Chapter 4 Installing the Wireless Router Before you start, make sure that: You have all the Items You Need (page 10): The modem and power outlets are available nearby. Front Panel The front of the Wireless Router has the following indicators: 1. -
Page 14: Indicator Lights For The Tr3300-Ac
Chapter 4: Installing the Wireless Router 6. USB: indicates whether a USB device is attached. 7. WPS: indicates Wireless Protected Setup (WPS) is active. Indicator Lights for the TR3300-AC The Wireless Router has several LED indicator lights to assist in troubleshooting. Color/Behavior Description Power... -
Page 15: Rear Panel
Chapter 4: Installing the Wireless Router Rear Panel The rear of the Wireless Router has the following connectors and controls: 1. Reset button: resets the Wireless Router as if you power cycled the unit. Use a pointed non-metallic object to press this button. Note: If you hold the Reset button for more than five seconds, the Wireless Router will be reset to the factory default settings and will reboot. -
Page 16: Desktop Mounting Instructions
Chapter 4: Installing the Wireless Router Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Wireless Router that extension cords are not required. Is the modem nearby? Can you easily run cables between the Wireless Router’s location ... -
Page 17: Ethernet Or Wireless
Chapter 4: Installing the Wireless Router Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Medium or Low may be more appropriate for high- density residential locations. Ethernet or Wireless? There are two ways to connect the computer (or other equipment) to the Wireless Router. -
Page 18: Connecting The Wireless Router
Chapter 4: Installing the Wireless Router Connecting the Wireless Router 1. Unplug the power to turn off the modem. 2. Connect one end of the Ethernet cable (included) to the modem, and the other end to the WAN port on the Wireless Router. 3. -
Page 19: Chapter 5. Basic Configuration
Chapter 5 Basic Configuration The Wireless Router ships with a basic factory default configuration that should allow you to immediately access the Internet after installing the hardware according to the User’s Guide. If you need to modify the Wireless Router's default basic settings, or if you want to configure advanced settings, refer to the appropriate instructions in this document. -
Page 20: Configuring The Wireless Network
Chapter 5: Basic Configuration The Basic Wireless Settings screen displays. 4. Set basic setup configuration parameters as required for the system. Note: Most configuration parameters that you may want to set can be accessed on the Basic Wireless Settings screen or on the LAN Setup or Wireless tabs. Configuring the Wireless Network Perform the following procedures to make the basic configuration settings for the wireless network. -
Page 21: Changing The Default Wireless Network Name (Ssid)
Chapter 5: Basic Configuration 5 GHz Password: _____________________________________ Changing the Default Wireless Network Name (SSID) Perform the following steps to change the wireless 2.4 GHz and/or wireless 5 GHz network name. 1. Access and log into the configuration interface. 2. Click the Basic Setup tab. 3. -
Page 22: Setting Up The Wan Connection
Chapter 5: Basic Configuration Setting Up the WAN Connection A Dynamic or DHCP (Dynamic Host Configuration Protocol) connection is the most commonly used WAN connection type. Note: Do not change this setting unless your Internet Service Provider tells you to use another connection type. -
Page 23: Chapter 6. Advanced Configuration Options
Chapter 6 Advanced Configuration Options This section explains how to use the most common advanced configuration options for the Wireless Router in the following areas: LAN Setup Wireless Setup Firewall Utilities Note: Refer to Wireless Router Configuration Screen Descriptions (page 29) for additional advanced configuration options. -
Page 24: Lan Setup - Adding And Deleting Dhcp Clients
Chapter 6: Advanced Configuration Options 7. Click Apply at the bottom of the screen. LAN Setup – Adding and Deleting DHCP Clients The Client List screen shows the host name, IP address, and MAC address of each computer that is connected to the network. If a computer does not have a specified host name, then the host name field will be blank. -
Page 25: Firewall - General Firewall Configuration Settings
Chapter 6: Advanced Configuration Options Perform the following steps to set the wireless mode. 1. Access and log into the configuration interface. 2. Click the Wireless tab. 3. Click Basic Setup in the side menu to display the Advanced Settings screen. 4. -
Page 26: Firewall - Configuring Dmz For Gaming Or Conferencing Applications
Chapter 6: Advanced Configuration Options network, peer-to-peer file sharing, applications that allow remote access to the computer, some gaming and videoconferencing applications, and others. If you have a server in the network that you want to make available to the general Internet, you can configure a virtual server. -
Page 27: Utilities - Viewing Network System Information
Chapter 6: Advanced Configuration Options 3. Click DMZ in the side menu to display the DMZ Settings screen. 4. Enter the following parameters. Enable – Click this checkbox to enable DMZ on the network. Static IP – Displays the static IP address. Private IP –... -
Page 28: Utilities - Reverting To Factory Default Settings
Chapter 6: Advanced Configuration Options Utilities – Reverting to Factory Default Settings This function restores all of the Wireless Router’s configuration settings to the factory default setting. Perform the following steps to revert to factory default settings. 1. Access and log into the configuration interface. 2. -
Page 29: Chapter 7. Wireless Router Configuration Screen Descriptions
Chapter 7 Wireless Router Configuration Screen Descriptions This section provides an overview of the ARRIS graphical user interface (GUI) Wireless Router setup screens. Each of the following tabs in the GUI and their individual sub-menus and configuration parameters are explained in detail: Basic Setup ... -
Page 30: Wps Settings
Chapter 7: Wireless Router Configuration Screen Descriptions Wireless 2.4 GHz/Wireless 5 GHz: Enable Wireless – Click this checkbox to enable the wireless network on the system. Wireless Network Name (SSID)– Enter a user friendly name to identify the wireless network. This name is also referred to as the Service Set Identifier (SSID). The name can be up to 32 characters long. -
Page 31: Wan Setup
Chapter 7: Wireless Router Configuration Screen Descriptions WPS Enable – Click this checkbox to enable WPS on the system. WPS is a standard method for easily configuring a secure connection between the Wireless Router and computers or other wireless devices (known as enrollees) that support WPS. When WPS is enabled, you can attach other wireless devices by pressing the WPS buttons on the device (if equipped) and on the Wireless Router, or by entering the enrollee’s PIN and then clicking the Start WPS Association icon. -
Page 32: Static
Chapter 7: Wireless Router Configuration Screen Descriptions Static A static IP address connection type is less common than others and uses a permanent IP address to connect to the Internet. If your service provider gives you an IP address that never changes, then use this option. -
Page 33: Dynamic (Ipv6)
Chapter 7: Wireless Router Configuration Screen Descriptions DNS Settings Automatic from ISP – Click this checkbox if the Wireless Router should automatically get its DNS settings from your service provider. Primary DNS Server IP – Enter the IP address of the primary DNS server. Secondary DNS Server IP –... -
Page 34: Static (Ipv6)
Chapter 7: Wireless Router Configuration Screen Descriptions Static (IPV6) This screen enables a statically configured IPV6 stack. A static IP address connection type is less common than others and uses a permanent IP address to connect to the Internet. If your service provider gives you an IP address that never changes, then use this option. -
Page 35: Lan Setup
Chapter 7: Wireless Router Configuration Screen Descriptions LAN Setup LAN Settings You can make changes to the Local Area Network (LAN) configuration here. For changes to take effect, you must click Apply. Note: You can optionally set up the system so that there is more than one LAN in the network. -
Page 36: Igmp Proxy
Chapter 7: Wireless Router Configuration Screen Descriptions DHCP is a set of rules used by devices such as a computer, router, or network adapter to allow the device to request and obtain an IP address from a server which maintains a list of addresses available for use. -
Page 37: Lan Settings (Ipv6)
Chapter 7: Wireless Router Configuration Screen Descriptions LAN Settings (IPV6) This screen configures LAN side support for IPV6. You can make changes to the Local Area Network (LAN) configuration here. For changes to take effect, you must click Apply. Note: You can optionally set up the system so that there is more than one LAN in the network. -
Page 38: Client List
Chapter 7: Wireless Router Configuration Screen Descriptions Without DHCP, the IP addresses must be entered manually at each computer in an organization, and a new IP address must be entered each time a computer moves to a new location on the network. Start IP Address (IPV6)/End IP Address (IPV6) –... -
Page 39: Wireless
Chapter 7: Wireless Router Configuration Screen Descriptions IP Address – Enter the client’s IP address. Name – Enter a name for the client. MAC Address – Enter the client’s MAC address. Select a client and then click Delete to delete the client lease. Attached Client List: Click Refresh to update the client list. - Page 40 Chapter 7: Wireless Router Configuration Screen Descriptions advanced options. Hover the mouse pointer over the question mark icon next to an option to view a description of that option. For changes to take effect, you must click Apply. Note: You can optionally set up the system so that there is more than one LAN in the network.
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Page 41: Guest Access
Chapter 7: Wireless Router Configuration Screen Descriptions (recommended); WPA2-Enterprise; or WPA/WPA2-Enterprise. 802.11n performance is only available in WPA2. Pre-Shared Key - Sets the WPA Pre-Shared Key. This text string is used to generate a unique set of encryption keys for the network. Enter a text string in this field. The key can be either ASCII (text) or Hex (hexadecimal). -
Page 42: Advanced
Chapter 7: Wireless Router Configuration Screen Descriptions Pre-Shared Key – Sets the WPA Pre-Shared Key. This text string is used to generate a unique set of encryption keys for the network. Enter a text string in this field. The key can be either ASCII (text) or Hex (Hexadecimal). -
Page 43: Streamboost
Chapter 7: Wireless Router Configuration Screen Descriptions Fragment Threshold – Sets the fragmentation threshold. This threshold should be set to equal the maximum Ethernet frame size allowable on the link including overhead. Setting a lower threshold can damage data throughput since large frames could be fragmented and/or collisions could occur. -
Page 44: Priorities
Chapter 7: Wireless Router Configuration Screen Descriptions Keep StreamBoost Up to Date: Enable Automatic Update – Click this checkbox to enable automatic StreamBoost updates during the initial 2-year manufacturer service term. The service term will begin on the date of manufacture and run for three years or until April 1st, 2017, whichever comes first. (After the 2-year period, the manufacturer may make further updates available via firmware updates.) StreamBoost updates may improve the Wireless Router's Internet traffic management capabilities through better traffic identification and bandwidth... -
Page 45: Stat: Downloads
Chapter 7: Wireless Router Configuration Screen Descriptions STAT: Downloads The Top By Downloads screen shows how bandwidth is being used in the local network on a per-device and per-application level. Release 33 STANDARD 1.5 February 2015 TR3300-AC 802.11ac Wireless Router User Guide 45... -
Page 46: Stat: Up Time
Chapter 7: Wireless Router Configuration Screen Descriptions STAT: Up Time The Top 5 Flows by Time screen shows how bandwidth is being used in the local network on a per-device and per-application level. Firewall Firewall Settings The Wireless Router is equipped with a firewall that will protect the network from a wide array of common hacker attacks, including Ping of Death (PoD) and Denial of Service (DoS) attacks. -
Page 47: Virtual Servers
Chapter 7: Wireless Router Configuration Screen Descriptions recommended that you enable the firewall whenever possible. For changes to take effect, you must click Apply. Firewall Enable/Disable: Enable Firewall – Click this checkbox to enable the firewall on the system. Virtual Servers The port forwarding function forwards inbound traffic from the Internet to a specified single device on the network. -
Page 48: Dmz
Chapter 7: Wireless Router Configuration Screen Descriptions Click Add to add a virtual server. Select a virtual server from the list and click Delete to delete a virtual server. Virtual Servers: Service List – Select the kind of service you would like to set up, and click Add. Clear Entry –... -
Page 49: Wan Ping Blocking
Chapter 7: Wireless Router Configuration Screen Descriptions placing the computer in the DMZ, all ports on the computer are open to the Internet and not protected. WAN Ping Blocking You can configure the Wireless Router not to respond to an ICMP Ping (ping to the WAN port). -
Page 50: Alg50
Chapter 7: Wireless Router Configuration Screen Descriptions Remote IP Address From/To – Use these fields to enter the IP addresses that can connect to make changes to the settings. You must set Remote IP Settings to IP Range to activate these fields. Remote Access Port –... -
Page 51: Utilities
Chapter 7: Wireless Router Configuration Screen Descriptions Utilities System Information This page shows a summary of the system’s status. Hardware Software Version: Serial Number – This field displays the product serial number. Bootcode Version – This field displays the bootcode version. Hardware Version –... -
Page 52: Restart Router
Chapter 7: Wireless Router Configuration Screen Descriptions WAN Status Summary: WAN MAC Address – This field displays the WAN MAC address. Connection Setup – This field displays the connection type: Dynamic or Static IP Address – This field displays the WAN IP address. Subnet Mask –... -
Page 53: Factory Default
Click OK to restore now or click Cancel to restore later. Firmware Upgrade From time to time, ARRIS may release new versions of firmware for the Wireless Router to provide improvements and fixes to problems that may have existed. Use the Browse button to locate the new firmware file on a local device, and click Update to start the update procedure. -
Page 54: System Settings
Chapter 7: Wireless Router Configuration Screen Descriptions System Settings This page allows you to make certain system settings. For changes to take effect, you must click Apply. Administrator Login: Current Password – Enter the old password to change the administrator password. New Password/Confirm New Password –... -
Page 55: System Log
Chapter 7: Wireless Router Configuration Screen Descriptions System Log This page displays the system logs. Click Refresh to update the list. Click Clear Log to clear the list. DDNS DDNS (Dynamic DNS) allows you to provide Internet users with a fixed domain name (instead of an IP address which may periodically change). -
Page 56: Ddns Setting
Chapter 7: Wireless Router Configuration Screen Descriptions Note: You must first create an account with a DDNS provider in order to use DDNS. The DDNS provider maps the chosen domain name to your IP address. DDNS Setting: DDNS Enable – Click this checkbox to enable DDNS on the system. DDNS Service –... -
Page 57: Chapter 8. Troubleshooting
Chapter 8 Troubleshooting The Wireless Router is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. -
Page 58: My Wireless Internet Connection Stops Working Sometimes
Chapter 8: Troubleshooting Change the security mode to “disabled”. Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Wireless Router. If you think this has happened, see Resetting the Wireless Router to Factory Defaults. My wireless Internet connection stops working sometimes This is usually caused by interference. -
Page 59: Chapter 9. Arris Contacts
Please be prepared to give your Technical Support Contract ID number whenever you contact ARRIS Technical Support. If you do not know your Technical Support Contract ID number or have questions about a support contract, please contact ARRIS Technical Services at services.orders@arrisi.com... - Page 60 Chapter 9: ARRIS Contacts Latin America Region: Argentina: Legacy Motorola Home 0 800 666 3601 Aruba: Legacy Motorola Home 215 323 2346 Bolivia: Legacy Motorola Home 800 100 694 Brazil: Legacy Motorola Home 0 800 891 5314 Legacy ARRIS +55 11 2737 7629...
- Page 61 Chapter 9: ARRIS Contacts Luxembourg: Legacy Motorola Home 0 800 2 5310 Netherlands - Legacy Motorola Home 0 800 022 0176 Holland: Norway: Legacy Motorola Home 800 15 670 Poland: Legacy Motorola Home 00 800 111 3671 Portugal: Legacy Motorola Home...
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Page 62: By Email
Chapter 9: ARRIS Contacts By Email North America: Headend and Network Equipment: RF Optics: Ruckus, Optics, Amps, Nodes, RFOptics-support@arrisi.com Transmitters, CHP, Passives, OptiMax, CoreWave, CoreView CMTS Products: C3, C4, ICO, ASA, CxM, CMTS1000, techsupport.na@arrisi.com CMTS1500, E6000 CMTS Product: BSR, SRM4, HSIM4, TX32, RX48, tac.helpdesk@arrisi.com... -
Page 63: Ask Arris Customer Portal
Japan: Legacy Motorola Home tac.helpdesk@arrisi.com Ask ARRIS Customer Portal The Ask ARRIS Customer Portal enables you to: Use innovative search technology to deliver fast, relevant, reliable information exactly when you need it, 24x7 Manage technical support cases for your products, support level, and site location ... - Page 64 TR3300-AC 802.11ac User Guide Wireless Router Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...
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