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Table of Contents
Related Manuals for Arris SBR-AC1750
Summary of Contents for Arris SBR-AC1750
- Page 1 SURFboard SBR-AC1750 ® Wireless Router User Guide...
- Page 2 (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
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Page 3: Table Of Contents
Router Web Manager Menu Options ........................25 Get Help ..................................... 27 Overview Help ................................27 Help Links ................................... 28 Field Level Help ................................. 29 Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... - Page 4 Warranty Information ..........................56 Tables Table 1: SBR-AC1750 Front Panel LED Icons ....................... 5 Table 2: SBR-AC1750 Rear Panel Ports & Connectors ....................7 Table 3: SBR-AC1750 Web Manager Main Menu Options ..................26 Table 4: Troubleshooting Solutions ..........................54 Wireless Router SURFboard®...
- Page 5 Figure 6 – SBR-AC1750 Quick Start Wizard Opening Screen ................13 Figure 7 – SBR-AC1750 Quick Start Wizard Welcome Screen ................13 Figure 8 – SBR-AC1750 Quick Start Wizard-Step 2 of 6 Screen ................14 Figure 9 – SBR-AC1750 Quick Start Wizard-Step 3 of 6 Screen ................15 Figure 10 –...
- Page 6 Figure 46 – SBR-AC1750 Utilities – Restart Router Dialog Box ................49 Figure 47 – SBR-AC1750 Set Factory Default Screen ....................50 Figure 48 – SBR-AC1750 Utilities – Restore Factory Defaults Dialog Box ............51 Figure 49 – SBR-AC1750 USB Server Setup Dialog Box ..................52 Figure 50 –...
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Page 7: Safety And Regulatory Information
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... -
Page 8: Fcc Radiation Exposure Statement
(2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’ s authority to operate the equipment. - Page 9 • The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical Electronics Engineers • The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA). Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved...
- Page 10 For more information on how to protect your network, visit the ARRIS Support website, www.arris.com/consumer. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste.
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Page 11: Getting Started
SBR-AC1750. It also includes procedures for setting up secure wireless network connections and managing your SBR-AC1750 and network configurations. In The Box Before installing the SBR-AC1750, check that the following items are included in the box. If any items are missing, please call ARRIS Technical Support for assistance: 1-877-466-8646. Power Supply... -
Page 12: Additional Items Needed (Not Included)
To use the SBR-AC1750, you will need DOCSIS high-speed Internet service from your cable provider. Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the SBR-AC1750, but may not be able to make maximum use of SBR-AC1750 throughput. • CPU: P4, 3GHz or faster •... -
Page 13: What About Security
• Windows 7, Service Pack 1 (SP1) • Windows Vista™ SP2 or later • Windows XP, SP3 Note : Microsoft no longer supports Windows XP. However, the SBR-AC1750 should still function without any problems. ® • Mac : System 7.5 to Mac OS 9.2 (Open Transport recommended), Mac OS X ®... -
Page 14: Ethernet Or Wireless
• 802.11g • 802.11n • 802.11ac • The SBR-AC1750 also allows you to set up multiple access points on your wireless home network for creating wireless primary and guest networks. Contact Information For technical support and additional ARRIS product information: •... -
Page 15: Product Overview
Bridge mode is active. Flashing green Ethernet cable connection is detected. Ethernet cable is not connected to the SBR-AC1750. Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... -
Page 16: Wi-Fi Protected Setup (Wps)
WPS automatically configures your wireless network connections and sets up wireless security. See Use the SBR-AC1750 WPS Pairing Button for more information. Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... -
Page 17: Rear Panel
See Reset Your Router Settings for more information on an alternative method to reset the router settings using the SBR-AC1750 Web Manager. WARNING! Resetting the SBR-AC1750 to factory defaults will also delete any custom router configurations, including your user passwords and other security settings. -
Page 18: Router Label
Router Label Figure 4 – SBR-AC1750 Label The router label is located on the bottom of the SBR-AC1750. It contains specific router ID information that may be needed when contacting ARRIS Technical Support. -
Page 19: Installing The Wireless Router
For the best Wi-Fi coverage, a central location in your home or building is recommended. • Check that there is an available AC outlet available nearby. For best results, the outlet should not be connected to a wall switch and it should be close enough to the SBR-AC1750 to avoid using extension cords. •... -
Page 20: Figure 5 - Sbr-Ac1750 Connection Diagram
Note : This automatically powers ON your SBR-AC1750. 11. Check that the Power, WAN, Wireless, and connected Ethernet LEDs on the SBR-AC1750 front panel light up solid green. If the WAN LED did not light up solid, check the Ethernet cable connection to make sure it is properly connected. -
Page 21: Verify Network Connectivity
Type a valid URL in the address bar and press to check that you can connect to the Internet. 5. Check that the Power and WAN front panel LEDs on the SBR-AC1750 light up. See Front Panel for additional LED status information. -
Page 22: Setting Up A Wireless Network Connection
Launch the SBR-AC1750 Quick Start Wizard The SBR-AC1750 Quick Start Wizard is a six-step application to help you quickly configure the default wireless network settings on your SBR-AC1750. It configures your wireless network name (SSID), Wi-Fi Security key (network password), and Wi-Fi Security code. -
Page 23: Figure 6 - Sbr-Ac1750 Quick Start Wizard Opening Screen
Setting Up a Wireless Network Connection 9. Click Login to open the SBR-AC1750 Web Manager. The Launch Quick Start Wizard screen displays. Figure 6 – SBR-AC1750 Quick Start Wizard Opening Screen 10. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays. -
Page 24: Figure 8 - Sbr-Ac1750 Quick Start Wizard-Step 2 Of 6 Screen
13. Do one of the following to set up your wireless network password in the Passphrase / Wi-Fi Security Key field: • Keep the default passphrase or Wi-Fi Security key (listed on the SBR-AC1750 Router label). • Enter a password of your choice for your wireless network password. -
Page 25: Figure 9 - Sbr-Ac1750 Quick Start Wizard-Step 3 Of 6 Screen
Setting Up a Wireless Network Connection Figure 9 – SBR-AC1750 Quick Start Wizard-Step 3 of 6 Screen 15. Click Next to open the Security Configuration screen. Figure 10 – SBR-AC1750 Quick Start Wizard-Step 4 of 6 Screen 16. Click Next to open the Review Settings screen and confirm your wireless network settings. -
Page 26: Figure 11 - Sbr-Ac1750 Quick Start Wizard-Step 5 Of 6 Screen
Setting Up a Wireless Network Connection Figure 11 – SBR-AC1750 Quick Start Wizard-Step 5 of 6 Screen 17. Click Apply to accept the wireless network settings and open the Settings Applied screen. - or – Click Previous to go back and change your wireless network name (Network Name (SSID) and/or wireless network password (Passphrase / Wi-Fi Security Key). -
Page 27: Set Up A Wireless Network Using Your Computer
: If the icon is not visible, click the button shown below. Figure 13 – Windows Taskbar Icons Figure 14 – Sample Available Wireless Networks Window Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... -
Page 28: Figure 15 - Sample Available Wireless Networks Window
Setting Up a Wireless Network Connection 2. Locate and then left-click on the default SBR-AC1750 wireless network name or SSID (for example, ARRIS-xxxx) for your SBR-AC1750 from the Wireless Networks list. Note xxxx represents the unique SSID for your SBR-AC1750. -
Page 29: Figure 16 - Network Connection Window
Setting Up a Wireless Network Connection Figure 16 – Network Connection Window 5. Enter the default Wi-Fi Security Key code (listed on the SBR-AC1750 router label) in the Security key field. Note : If you have already changed your wireless network password using the SBR-AC1750 Web Manager, enter that password here. -
Page 30: Connect Using The Windows Control Panel
3. Click Manage wireless networks under Control Panel Home to open the Manage Wireless Networks window. 4. Click Add to open the Manually Connect to a Wireless Network window. Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... -
Page 31: Figure 19 - Manually Connect To A Wireless Network Window
5. Click Manually create a network profile to open another Manually Connect to a Wireless Network window. Figure 20 – Manually Connect to a Wireless Network Window Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... -
Page 32: Use The Sbr-Ac1750 Wps Pairing Button
SBR-AC1750. 9. Enter a Security code or passphrase for your wireless network password in the Security Key field. You can use the WI-FI Security Key listed on the SBR-AC1750 router label or create your own personal password. Note : Remember to use a unique combination of letters, numbers, and characters to create a more secure password. -
Page 33: Test Your Wireless Network Connection
Setting Up a Wireless Network Connection 2. Press and hold the WPS button located on the SBR-AC1750 rear panel for five to 10 seconds and then release (see Rear Panel for the SBR-AC1750 rear view). Figure 21 – SBR-AC1750 WPS Pairing Button 3. -
Page 34: Using The Router Web Manager
. The router Login screen displays (see below). Note : You must enter the default user password (listed below) when logging on to the SBR-AC1750 Web Manager for the first time. 3. Type the default user password (password) in the Password field. The password is case-sensitive. -
Page 35: Router Web Manager Menu Options
Router Web Manager Menu Options Main Menu Buttons The SBR-AC1750 main menu buttons are displayed along the top of the SBR-AC1750 Web Manager screen. To display the drop-down submenu options, click the menu button. Figure 24 – SBR-AC1750 Web Manager Main Menu Buttons Wireless Router SURFboard®... -
Page 36: Table 3: Sbr-Ac1750 Web Manager Main Menu Options
Main Menu Links The SBR-AC1750 main menu and related submenu option links are also displayed along the bottom of the SBR-AC1750 Web Manager screen. To open a submenu option, click on the link. Figure 25 – SBR-AC1750 Web Manager Main Menu Links... -
Page 37: Get Help
Get Help You can choose any of the following three options to obtain help information for any SBR- AC1750 Web Manager function. General help information is available for any SBR-AC1750 menu option when you click the Help button on that page. -
Page 38: Help Links
The online help links provide a concise list of your router configuration settings with applicable links for easy access. • Click Help, About on the SBR-AC1750 Main Menu. The link opens the related configuration screen. Figure 27 – Help Links Screen Wireless Router SURFboard®... -
Page 39: Field Level Help
Exit the SBR-AC1750 Web Manager To log out and close the SBR-AC1750 Web Manager: • Click Logout located in the upper right corner of the screen above the SBR-AC1750 Main Menu buttons. Figure 29 – SBR-AC1750 Web Manager Logout Button Wireless Router SURFboard®... -
Page 40: Configuring Your Wireless Network
Set Up Your Primary Wireless Network 1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager. Start the Router Web Manager for more information. -
Page 41: Set Up Wps On Your Wireless Network
Number (PIN) or Pushbutton Configuration (PBC) method to easily set up and connect your WPS-enabled wireless devices. 1. Log in to the SBR-AC1750 Web Manager and then click Basic on the SBR-AC1750 Main Menu bar. 2. Click WPS Settings from the Basic submenu options. -
Page 42: Customize Your Primary Wireless Network
Press the WPS button on your WPS device to connect it to your wireless network. Customize Your Primary Wireless Network 1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager. Start the Router Web Manager for more information. -
Page 43: Figure 32 – 2.4 Ghz & 5 Ghz Wireless Primary Network Screens
• Select Enable Wireless in the Enable Wireless field to turn ON wireless networking. • Deselect Enable Wireless in the Enable Wireless field to turn OFF wireless networking. Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... - Page 44 Configuring Your Wireless Network 6. Select a communications channel number for your SBR-AC1750 from the Channel drop-down list. The channel number should be different from the channel number listed as the Current Channel. • 2.4 GHz o Auto (SBR-AC1750 selects the channel it will use)
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Page 45: Change Your Wireless Network Name (Ssid)
15. Click Apply when done. Change Your Wireless Network Name (SSID) The SSID (Service Set Identification) is the wireless network name assigned to your SBR-AC1750 wireless primary and guest networks. The default SSID which is listed on the router label is automatically populated in the network configuration screens. -
Page 46: Figure 33 – Change Your Network Name (Ssid) And Password Screens
Configuring Your Wireless Network Do the following to change your wireless network name or SSID: 1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager. Start the Router Web Manager for more information. 2. Click Wireless on the SBR-AC1750 Main Menu bar. -
Page 47: Set Up Your Wireless Guest Network
8. Click Apply at the bottom of the screen. Set Up Your Wireless Guest Network 1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager. Start the Router Web Manager for more information. -
Page 48: Figure 34 – 2.4 Ghz & 5 Ghz Wireless Guest Network Screens
Security Mode field: • Open • WPA/WPA2-PSK: combination Wi-Fi Protected Access and Wi-Fi Protected Access version 2 with Pre-Shared Key 8. Click Apply, when done. Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... -
Page 49: Protecting & Monitoring Your Wireless Network
Continue to change your administrator password on a regular basis. Change the Default Password To change the default user password: 1. Log in to the SBR-AC1750 from any web browser on the computer connected to the SBR-AC1750. http://192.168.0.1 2. Type the Router Web Manager IP address,... -
Page 50: Figure 35 – Change User Password Screen
Protecting & Monitoring Your Wireless Network 3. Type the default user password in the Password field as it appears below: Password: password 4. Click Login to open the SBR-AC1750 Web Manager. The SBR-AC1750 Status Connection screen displays. 5. Click Utilities on the SBR-AC1750 Main Menu. -
Page 51: Set Up Firewall Protection
To set the firewall protection level: 1. Do one of the following to open the Firewall Enable/Disable screen: • Log in to the SBR-AC1750 Web Manager and then click the Firewall menu button on the SBR-AC1750 Main Menu and then select Firewall Settings. -
Page 52: Figure 37 – Create Forwarded Ports Screen
IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address. Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved... -
Page 53: Set Up The Dmz Host
You can configure one computer on your home network to be the DMZ. That computer will operate outside of the SBR-AC1750 firewall and allow remote access from the Internet to your computer, gaming device, or other IP-enabled device. The DMZ feature will only allow outside users to have direct access to the designated DMZ device and not your home network. -
Page 54: Figure 40 – Firewall Dmz Settings Screen
Protecting & Monitoring Your Wireless Network To create the DMZ Host: 1. Log in to the SBR-AC1750 Web Manager and then click Firewall on the SBR-AC1750 Main Menu bar. 2. Click DMZ from the Firewall submenu options. Figure 40 – Firewall DMZ Settings Screen 3. -
Page 55: Managing Your Wireless Router And Connected Networks
SBR-AC1750. To open the Utilities System Information screen: 1. Log in to the SBR-AC1750 Web Manager and then click Utilities on the SBR-AC1750 Main Menu. 2. Click System Information from the Utilities submenu options to view the router status. -
Page 56: View The Router Network Settings
To open the LAN Settings screen: 1. Log in to the SBR-AC1750 Web Manager and then click LAN on the SBR-AC1750 Main Menu. 2. Click LAN Settings from the LAN submenu options. 3. Click the Refresh button (F5) in your web browser to update your home network settings on the screen. -
Page 57: View The Router System Logs
You can use the System Log screen to view the list of activity, events, and alerts recorded on your SBR-AC1750. To open the System Log screen: 1. Log in to the SBR-AC1750 Web Manager and then click Utilities on the SBR-AC1750 Main Menu. 2. Click System Log from the Utilities submenu options. -
Page 58: Update The Firmware On Your Router
ARRIS may periodically release firmware updates for the SBR-AC1750. These new firmware releases may contain updates for operation improvements and problem resolutions. You can upload the firmware on your SBR-AC1750 when ARRIS releases new firmware versions. The new firmware releases are available at www.arris.com/consumer.The new firmware updates will not delete or overwrite your custom user settings (for example, user name or password). -
Page 59: Restart Your Router
At some point during operation for whatever reason, you may have to restart or reboot your SBR-AC1750. This will not affect your router configuration settings. To restart your SBR-AC1750: 1. Log in to the SBR-AC1750 Web Manager and then click Utilities on the SBR-AC1750 Main Menu. 2. Click Restart Router from the Utilities submenu options. -
Page 60: Reset Your Router Settings
2. Press and hold for 15 seconds and then release. Reset Router Using the SBR-AC1750 Web Manager 1. Log in to the SBR-AC1750 Web Manager and then click Utilities on the SBR-AC1750 Main Menu. 2. Click Factory Default from the Utilities submenu options. -
Page 61: Set Up Your Usb Storage Device
Set Up Your USB Storage Device The SBR-AC1750 has one USB 2.0 port that can only be used to connect a USB hard drive or flash drive. The USB storage device will be available to all the computers or other network devices connected to your home network. -
Page 62: Figure 49 – Sbr-Ac1750 Usb Server Setup Dialog Box
Managing Your Wireless Router and Connected Networks 1. Check that your USB device is connected to the rear of the SBR-AC1750 and the USB LED on the front panel is lit solid green.. 2. Log in to the SBR-AC1750 Web Manager and then click USB on the SBR-AC1750 Main Menu. -
Page 63: Connect To The Usb Drive
You can access the SBR-AC1750 USB drive by using either the network share folders on your computer or a remote FTP IP address listed in the SBR-AC1750 Web Manager. 1. Check that your USB device is connected to the rear of the SBR-AC1750 and the USB LED on the front panel is lit solid green. -
Page 64: Troubleshooting Tips
Troubleshooting Tips Troubleshooting Tips You may have to reset the SBR-AC1750 router configuration to its original factory settings if the router is not functioning properly. Solutions Table 4: Troubleshooting Solutions Router Problem Possible Solution POWER LED Icon is OFF • Check the power connection between the router and electrical wall outlet. -
Page 65: Front Panel Led Icons And Error Conditions
If this does not solve the problem, check if the wireless client supports WPA. Front Panel LED Icons and Error Conditions The SBR-AC1750 front panel LED icons provide status information for the following error conditions: Table 5: SBR-AC1750 Front Panel LED Icons and Error Conditions... -
Page 66: Warranty Information
(A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase from ARRIS or from an authorized ARRIS reseller. - Page 67 Warranty Information What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every...
- Page 68 ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024 www.arris.com 365-095-27433 x.1 06/15...