Arris SURFboard SBG6782-AC Quick Start Manual

Gateway Label
The gateway label is located on the bottom of
your SBG6782-AC.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC MAC
ID) and Serial number (see S/N) listed on the
gateway label (see below).
If the label is
not attached,
please refer to
the bottom of
your gateway.
You may need the following gateway label information to
activate your gateway and set up a wireless network
connection:
• Model - Gateway model name
• SSID - Default wireless network name for your 2.4 GHz or 5
GHz wireless network. ARRIS recommends that you change
the default network name or add more wireless networks.
• WI-FI SECURITY KEY - Wireless network password that is
needed to access your wireless network using a secure
gateway. ARRIS recommends that you change the default
Wi-Fi Security Key to a more secure password to protect your
wireless network from unauthorized access.
• S/N - Gateway serial number. Your service provider may
request the serial number to activate your gateway.
• HFC MAC ID - Your service provider may request the Media
Access Control (MAC) number to activate your gateway.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
Additional SSID:
Add'l Wi-Fi Security Key:
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any
means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks
of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their
products. ARRIS disclaims proprietary interest in the marks and names of others.
All other product or service names are the property of their respective owners. No
part of the contents of this document may be reproduced or transmitted in any
form or by any means without the written permission of the publisher.
598485-001-a 10/2015
4
SBG6782-AC
Wireless Cable Modem Gateway
Quick Start Guide
In the Box

What You Should Know

The SBG6782-AC is a combination wireless cable modem and
router that uses DOCSIS 3.0 technology to provide ultra
high-speed wired or wireless Internet access and MoCA
networking in your home. With this gateway, you can connect
SBG6782-AC
your wireless devices (such as computer, Smart TV, laptop, tablet,
Wireless Cable
mobile phone, and gaming devices) on your home or small
Modem Gateway
business network. The SBG6782-AC connects to the existing
coaxial cable connection in your home and does not require any
new or additional wiring.
Power Cord
This quick start guide will help you install your SBG6782-AC and
set up a secure wireless network connection on your home or
small business network.
Ethernet Cable
To take advantage of the 802.11ac wireless performance or
beamforming capabilities, your wireless connected devices must
Software License support 802.11ac. For optimal performance with 802.11ac, you
& Warranty Card
should connect any wireless devices using older networking
protocols to the 2.4 GHz wireless network (not the 802.11ac 5 GHz
wireless network).
Support
Information Card
To customize your wireless network connection and also enable
your MoCA network and other advanced gateway settings, see
the SURFboard SBG6782-AC User Guide for more information. It is
available online at the ARRIS Support website:
Quick Start Guide
www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS Support website.
IMPORTANT! During the installation or gateway activation, you may have to contact your service provider
for assistance. To save time, make sure you have the Gateway model name (SBG6782-AC), HFC MAC
ID, and Serial Number (S/N) listed on the gateway label on the bottom of your SBG6782-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for
assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.