Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for SURFboard SBR-AC1750
Summary of Contents for SURFboard SBR-AC1750
- Page 1 ® SURFboard SBR-AC1750 Wireless Router User Guide DRAFT 1.0 March 2015...
- Page 2 ARRIS to provide notification of such revision or change. ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products.
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Page 3: Table Of Contents
TCP/IP Configuration for Windows 7 or Windows 8 ..........21 TCP/IP Configuration for MacOS X ..............22 Chapter 6. Troubleshooting Tips ..............23 Solutions ....................23 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 3 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 4 WPS Settings ..................43 WAN Setup ....................44 Dynamic .................... 44 Static ....................45 DNS 45 Dynamic (IPV6) ..................46 Static (IPV6) ..................47 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 4 This document is uncontrolled pending incorporation in an ARRIS CMS...
- Page 5 Before You Call ARRIS Support................. 70 By Telephone ..................... 70 By Email ....................74 Ask ARRIS Customer Portal ................75 Global Knowledge Services and Training ............75 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 5 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 6: Chapter 1. Safety And Regulatory Information
• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. • This device should not be used in an environment that exceeds 104º F (40º C). 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 6 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 7 The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 7 This document is uncontrolled pending incorporation in an ARRIS CMS...
- Page 8 SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, visit the ARRIS Support website at www.arris.com/consumer 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 8 This document is uncontrolled pending incorporation in an ARRIS CMS...
- Page 9 European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 9 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 10: Chapter 2. Getting Started
If you have an open proxy, your cable company may suspend your account to protect the rest of the network. The SBR-AC1750 ships with wireless LAN security set by default (for the same reasons that you ... -
Page 11: Ethernet Or Wireless
Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Note: To connect more than four computers to the SBR-AC1750 through the Ethernet ports, you need an Ethernet hub (available at computer retailers). -
Page 12: System Requirements
Telephone service requires that the cable company has PacketCable support. Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the SBR-AC1750, but may not be able to make maximum use of SBR-AC1750 throughput. CPU: P4, 3GHz or faster ... -
Page 13: Chapter 3. Product Overview
Chapter 3 Product Overview Front Panel Figure 2 – SBR-AC1750 Front View The SBR-AC1750 front panel has the following LEDs: Power: indicates whether AC power is available to the unit. WAN: indicates the status of WAN connectivity. 2.4G: indicates the status of the 2.4 GHz wireless LAN. -
Page 14: Sbr-Ac1750 Indicator Lights
USB device successfully connected and active. Flashing green USB device read/write activity. No USB device connected, or the attached USB device can now be safely removed. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 14 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 15: Using The Reset Button
Rear Panel Figure 3 – SBR-AC1750 Rear View The SBR-AC1750 rear panel has the following connectors and controls: Reset button: resets the Wireless Router as if you power cycled the unit. Use a pointed non- ... -
Page 16: Gateway Label
Gateway Label Figure 4 – SBR-AC1750 Label The gateway label is located on the bottom of the SBR-AC1750. It contains specific router ID information that you may need when contacting your service provider or ARRIS Technical Support. When contacting your service provider for assistance, you may need to provide the following... -
Page 17: Chapter 4. Installing The Router
Clean the Wireless Router using only a clean, slightly moistened, cloth. Do not use aerosols in the vicinity of the Wireless Router. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 17 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 18: Factors Affecting Wireless Range
Connect the SBR-AC1750 Figure 5 – SBR-AC1750 Connection Diagram 1. Unplug the power to turn off your cable modem. If your cable modem has a battery backup, remove the battery to be sure the cable modem is powered off. - Page 19 6. Open a browser on your computer to access the management interface of the Wireless Router. If the webpage does not display correctly, try another browser. See Accessing the Configuration Interface (page 25) for more information. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 19 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 20: Chapter 5. Configuring Your Ethernet Connection
The Network Connection window displays a list of LAN connections and associated network adapters. 2. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 20 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 21: Tcp/Ip Configuration For Windows Vista
Network and Sharing Center Local Area Connection 4. Click to open the Status window. Properties 5. Click to open the Properties window. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 21 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 22: Tcp/Ip Configuration For Macos X
Automatically 9. Choose from the Configure IPv6 drop-down menu and click 10. Close the System Properties application. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 22 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 23: Chapter 6. Troubleshooting Tips
Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 23 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 24: X.1 Sbr-Ac1750 Wireless Router User Guide
Change your security mode to “disabled”. Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the SBR-AC1750. If you think this has happened, see (page Error! Bookmark not defined.). -
Page 25: Chapter 7. Basic Configuration
Note: The default user name is "admin". The default password is "password", in lower case letters. The System Basic Setup screen displays. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 25 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 26: Configuring Your Wireless Network
While still on the Basic Setup screen, perform the following steps to change your wireless 2.4 GHz and/or wireless 5 GHz network name. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 26 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 27: Configuring Wi-Fi Protected Setup (Wps)
The three main factors that affect wireless network performance are: Range from the client devices Interference from other wireless devices Client device hardware/software configuration 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 27 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 28 For example, change to 5.8 GHz cordless phones. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 28 This document is uncontrolled pending incorporation in an ARRIS CMS...
- Page 29 Note that Security Mode WEP and WPA are not compatible with the 802.11n standard. Performance would be limited to 802.11g speeds of 54mbps. Also, 802.11n requires WPA2 and AES. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 29 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 30: Setting Up Your Wan Connection
3. Click Dynamic, Dynamic (IPV6), Static, or Static (IPV6) in the side menu to display the appropriate screen for configuring that type of WAN connection. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 30 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 31 (page 42) for specific instructions on setting the various connection type configuration parameters. 5. Click the Apply button at the bottom of the screen. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 31 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 32: Chapter 8. Advanced Configuration
(page 48) for specific instructions on setting the various DHCP configuration parameters. 7. Click the Apply button at the bottom of the screen. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 32 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 33: Lan Setup - Adding And Deleting Dhcp Clients
802.11b, 820.11g, and 802.11n. Select the proper mode to support all of the wireless devices that will connect to your router. Perform the following steps to set your wireless mode. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 33 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 34: Wireless Setup - Setting The 802.11N Operation Mode
This filter type is called a Blocked List. You have to choose one type or the other. Perform the following steps to set up MAC address filtering. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 34 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 35: Finding The Mac Address Of A Computer
Open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 35 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 36: Firewall - General Firewall Configuration Settings
This function works by allowing you to route external (Internet) calls for services such as a web server (port 80), FTP server (Port 21), or other applications through your router to your internal network. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 36 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 37: Firewall - Configuring Port Triggers
Outbound Port – Enter the outbound port range for the port trigger. It should be the same range as the inbound port. Format – Sets the format for the port. Options are TCP, UDP, or BOTH. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 37 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 38: Firewall - Configuring Client Ip Filters
Perform the following steps to add a client IPV6 filter. 1. Access and log into the configuration interface. 2. Click the Firewall tab. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 38 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 39: Firewall - Configuring Dmz For Gaming Or Conferencing Applications
DHCP server if enabled. After placing the computer in the DMZ, all ports on the computer are open to the Internet and not protected. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 39 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 40: Utilities - Viewing Network System Information
3. Click Factory Defaults in the side menu to display the Factory Defaults screen. 4. Click the Factory Defaults button to reset the router to factory default settings. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 40 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 41: Utilities - Viewing The System Logs
(page 68) for specific instructions on setting the various DDNS configuration parameters. 5. After setting the necessary configuration parameters, click the Apply button at the bottom of the screen. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 41 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 42: Chapter 9. Web Gui Screens Overview
Hover the mouse pointer over the question mark icon next to an option to view a description of that option. For changes to take effect, you must click the Apply button. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 42 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 43: Wps Settings
WPS-certified devices using either a Personal Information Number (PIN) or the Push Button Configuration (PBC) method. Legacy devices without WPS can be added to the network using the traditional manual configuration method. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 43 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 44: Wan Setup
Enable DHCP – Click this checkbox to enable a DHCP connection for your system. Host name – This field displays the host name of the Wireless Router. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 44 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 45: Static
Click here to enter your DNS Settings – If your ISP gave you specific DNS settings, click here to go to the DNS Settings screen to enter those settings. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 45 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 46: Dynamic (Ipv6)
Delegated Prefix Length – This field displays the assigned IPV6 prefix length. IPV6 Gateway Address – This field displays the gateway address. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 46 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 47: Static (Ipv6)
Delegated Prefix – The network portion of the IPV6 addresses to be allocated to local clients. Delegated Prefix Length – The length of the network portion of the IPV6 addresses to be allocated to local clients. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 47 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 48: Lan Setup
Enable DHCP Server – Click this checkbox to enable the use of a Dynamic Host Configuration Protocol (DHCP) Server on your network. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 48 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 49 Advertisement Time To Live – IGMP Proxy: Enable IGMP Proxy – Click this checkbox to enable the IGMP (Internet Group Management Protocol) proxy on the system. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 49 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 50: Lan Settings (Ipv6)
DHCP is a set of rules used by devices such as a computer, router, or network adapter to allow the device to request and obtain an IP address from a server which maintains a list of addresses available for use. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 50 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 51: Client List
DNS server, and cache the information for later access. When DNS relay is disabled, the computer will pull domain name/IP address information directly from the ISP's DNS server. Client List 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 51 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 52 Select a client and then click the Delete button to delete the client lease. Attached Client List: Click the Refresh button to update the client list. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 52 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 53: Wireless
All of the "LAN Setup" and "Wireless Setup" configuration parameters can be set independently for each individual LAN. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 53 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 54 Hex (hexadecimal). An ASCII text key can be from 8 to 63 characters long. Valid characters are numbers "0" through "9" and letters "a" through "z", and printable special characters (such as $, !, ?, &, 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 54 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 55: Guest Access
‘0’ through ‘9’ and letters ‘a’ through ‘z’ as well as most other characters. A hexadecimal key must be 64 characters long. Valid characters are numbers ‘0’ through ‘9’ and letters ‘a’ through ‘f’. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 55 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 56: Advanced
RTS Threshold – Sets the packet size limit. When the threshold is passed, the ready to send/clear to send (RTS/CTS) function is invoked. The default setting is 2347 bytes. The allowable setting range is from 1 to 2347 bytes. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 56 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 57: Streamboost
NOTE TO REVIEWERS: What do I need to say about Up Limit and Down Limit? What do these fields do? Bandwidth Test – Click this button to run the bandwidth test. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 57 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 58: Priorities
STAT: Downloads Observe how bandwidth is being used in your local network on a per-device and per-application level. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 58 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 59: Stat: Up Time
For changes to take effect, you must click the Apply button. Firewall Enable/Disable: Enable Firewall – Click this checkbox to enable the firewall on your system. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 59 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 60: Virtual Servers
Virtual Servers: Service List – Select the kind of service you would like to set up, and click Add. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 60 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 61: Dmz
DHCP server if enabled. After placing the computer in the DMZ, all ports on the computer are open to the Internet and not protected. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 61 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 62: Wan Ping Blocking
You must set Remote IP Settings to IP Range to activate these fields. Remote Access Port – Enter the port that you would like to use for remote access. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 62 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 63: Alg
Application layer gateway settings allow the router to recognize and treat certain network protocols specially. Application Layer Gateway: Click the checkbox for each network protocol for which you want special handling. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 63 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 64: Utilities
Serial Number – This field displays the product serial number. Bootcode Version – This field displays the bootcode version. Hardware Version – This field displays the hardware version. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 64 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 65: Restart Router
Guest Access – This field displays the status of the Guest Access function: Enabled or Disabled. Guest SSID – Guest Password (PSK) – Restart Router 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 65 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 66: Factory Default
Current connections and telephony may be interrupted." Click OK to restore now or click Cancel to restore later. Firmware Upgrade 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 66 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 67: System Settings
Daylight Savings – Click this checkbox to automatically update the system clock for Daylight Saving Time. Primary NTP Server – The host name or IP address of the primary NTP server. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 67 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 68: System Log
This page displays the system logs. Click the Refresh button to update the list. Click the Clear Log button to clear the list. DDNS 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 68 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 69 Password – Enter the password for your DDNS account. (Provided by your DDNS provider.) Domain Name – Enter the domain name you selected to use with your DDNS account. 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 69 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 70: Chapter 10. Arris Contact Information
+1 888 221 9797 (North America) +1 678 473 5656 (Worldwide) Legacy Motorola Home + 1 888 944 4357 (North America) +1 215 323 2345 (Worldwide) 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 70 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 71 Legacy Motorola Home 866 862 2627 Rep. Dominicana: Legacy Motorola Home 1 888 751 8898 Venezuela: Legacy Motorola Home 0 800 100 9161 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 71 This document is uncontrolled pending incorporation in an ARRIS CMS...
- Page 72 +1 847 725 4011 (Worldwide) Japan Region: Japan: Legacy ARRIS +81 3 5461 7320 Legacy Motorola Home +1 847 725 4011 (Worldwide) 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 72 This document is uncontrolled pending incorporation in an ARRIS CMS...
- Page 73 Australia / New Zealand Region: Australia / Legacy ARRIS +86 755 8634 9110 New Zealand Legacy Motorola Home 61 3 81997220 or 1800 242664 (Australia only) 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 73 This document is uncontrolled pending incorporation in an ARRIS CMS...
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Page 74: By Email
Korea: Legacy Motorola Home tac.helpdesk@arris.com Australia / New Legacy ARRIS Products techsupport.asia@arris.com Zealand: Australia / New Legacy Motorola Home support.anz@arris.com Zealand: 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 74 This document is uncontrolled pending incorporation in an ARRIS CMS... -
Page 75: Ask Arris Customer Portal
Global Knowledge Services and Training For more information about Global Knowledge Services and the programs we offer, e-mail us at: training@arris.com 365-095-27433 x.1 SBR-AC1750 Wireless Router User Guide 75 This document is uncontrolled pending incorporation in an ARRIS CMS... - Page 76 ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024 USA www.arris.com 3/15 365-095-27433 x.1...