Ingenico Desk/1500 User Manual page 24

Magnetic Card Reader Does Not Work Properly
When sliding the card through the reader, make sure that
the magnetic stripe on the card is facing the Lane/3000 or
Desk/1500 display screen (see Swiping a Magnetic Stripe Card).
Swipe the card at a faster or middle steady speed.
Inspect the magnetic stripe on the card to make sure it is not
scratched or badly worn.
Security tag deactivation system could disturb the magnetic
card reader
To determine if the problem is with the card :
a. If your host device has a magnetic stripe reader, try swiping
the card there.
b. If you have another working Lane/3000 or Desk/1500
device, try swiping the card there.
Smart Card Reader Does Not Work Properly
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction
MicroSD Card Reader Does Not Work Properly
Make sure you have inserted correctly the microSD card into
the card reader.
Check that the card capacity is not higher than 32GB.
Touchscreen / Signature Capture Does Not Work Properly
Make sure you use the correct power supply.
Replace the stylus
WARNING
Changes or modifications to this device not expressly
approved by the party responsible for compliance could
void the user's authority to operate the equipment.
Lane/3000
900033034 R11 000 06/0619
Copyright© 2019 Ingenico
24
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