Remote Viewing; Troubleshooting Guide - ESP HDVIEW HDV8RX User Manual

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Remote Viewing

NETWORK INTRODUCTION- IMPORTANT
Networking should always be carried out by a competent/qualified engineer, specifically when
adjusting settings on the router which is required for remote viewing.
When unsure please contact your ISP (Internet Service Provider) for more information.
There are two main ways to connect the DVR to a network;
• A connection from the DVR's LAN port via an Ethernet cable to the router (recommended for the
most stable connection).
• A connection using the optional DVRWLA* (wireless adaptor dongle), which enables the DVR to
obtain a connection to the LAN via Wi-Fi.
*DVRWLA is supplied and can be purchased as a separate item
To then add the DVR onto the network (for remote viewing), please refer to and complete the How to
Remote Access your DVR guide that comes supplied with the DVR.
Once the DVR has been added to the network there are different methods to view the DVR remotely:
Smart-phone: iPhone / Android App. Refer to the How to Remote Access your DVR guide for the
recommended App or scan the QR code during DVR start up
Desktop Browsing: CMS (Central Management Software) that is supplied on the CD supplied with the
DVR (Windows compatible)
Web Browsing: Internet Explorer (Windows / Internet Explorer)
Cloud Service: (Windows / Internet Explorer / App)
To remote view the DVR using the recommended App, CMS, Internet Explorer or the Cloud please
refer to the How to Remote Access your DVR guide.
NB: ESP are unable to guarantee that your PC / mobile device will be compatible with the DVR and
software supplied. Your specific model of phone, tablet or other device, the hardware it contains,
your service provider, the types of data services they offer and your specific phone / device plan
will all affect the performance of your PC / mobile device for remote access to the DVR.

Troubleshooting Guide

In the event of trouble with the system please follow the troubleshooting guide. If further problems
persist please contact the installer / supplier.
The DVR will not boot up normally
• The power supply is not correctly connected
• The incorrect power supply is being used
• The power supply is not producing the required voltage
• Is the socket for the power supply plugged in and switched on?
• Disconnect any other devices connected to the power supply / DVR to identify external device trouble
Connection issue with the monitor
• The monitor cable is not correctly connected or damaged
• The incorrect power is applied to DVR / Monitor
• The correct input channel has not been selected on the monitor
• The correct resolution has not been selected in the DVR's GUI Display menu
• Connect a temporary test monitor to adjust the DVR's GUI Display menu
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