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TROUBLESHOOTING
While Dash products are durable, you may encounter one or more of the problems listed below.
If the issue is either not solved by the solutions recommended below or not included on this page,
please contact our Customer Support Team at 1-800-898-6970 or support@storebound.com.
ISSUE
SOLUTION
This is normal. During the cooking process, the heating
element will automatically turn on and off to regulate the
The light on the Express Pocket &
temperature and ensure that the Cooking Surfaces do not
Omelette Maker keeps shutting off.
get too hot or cold. When this occurs, the Indicator Light
turns on and off.
How do I know when the
When the appliance reaches the optimal temperature,
Express Pocket & Omelette Maker
the Indicator Light shuts off and that means you're ready
is heated and ready to use?
to get cooking!
There is no On/Off Button. How
To turn on, simply plug in the power cord. When you're done
do I turn the Express Pocket &
cooking, turn off the Express Pocket & Omelette Maker by
Omelette Maker off and on?
unplugging it.
Yes, this is completely normal. When using your Express
Pocket & Omelette Maker, always lift and lower the Cover by
When using my Express Pocket &
the Cover Handle. To prevent personal injury,
Omelette Maker, the Cover gets
DO NOT lift the Cover so that your arm is over the Cooking
very hot. Is this normal?
Surfaces as they are hot and may cause injury. Always lift
from the side. Be sure to either let the appliance cool down
completely or wear an oven mitt when lifting the Cover.
∙ 12 ∙
ISSUE
SOLUTION
Carefully dab the Cooking Surfaces around the meat with a paper
towel or napkin. If there is a lot of juice, remove the food from the
I am cooking meat on the
Cooking Surfaces with heat-resistant plastic or silicone tongs and
Express Pocket & Omelette
set aside. Then, wrap a
Maker and there is juice on
the Cooking Surfaces.
paper towel around the tongs and use this to wipe the Cooking
What do I do?
Surfaces and soak up the juices. When done, return the food to the
Express Pocket & Omelette Maker and continue cooking.
There is probably a build-up of burnt food residue on the
After using my Express
Cooking Surfaces. This is normal, especially when cooking with
Pocket & Omelette Maker a
sugar. Allow the appliance to cool fully, pour on a little cooking oil
few times, food is starting to
and let sit for 5–10 minutes. Scrub surfaces with a sponge or soft
stick to the surface. What is
bristled brush to dislodge food. Use a damp, soapy cloth to wipe
happening?
down the Cooking Surfaces. Rinse the cloth and wipe again. If food
remains, pour on more cooking oil and let sit for a few hours, then
scrub and wipe clean.
Ensure that the power cord is plugged into the power outlet.
The Indicator Light will not
Check to make sure the power outlet is operating correctly.
turn on and the Cooking
Surfaces are failing to heat.
Determine if power failure has occurred in your home, apartment
or building.
TROUBLESHOOTING
∙ 13 ∙
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