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troubleshooting
While Dash products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our
Customer Support Team at 1-800-898-6970 or support@bydash.com.
ISSUE
SOLUTION
1.
If using a Single-Use bag, make sure one end of the
bag is sealed (see Steps 3 and 4 in the Single-Use
bag instructions).
2.
Make sure there is at least 2 inches free of solids or
liquids inside the top of the bag.
The Vacuum Pump
3.
Check for wrinkles in the bag along the Sealing Strip.
is running, but air
To prevent wrinkles, gently stretch the bag while
isn't being released.
inserting into the Vacuum Channel.
4.
Make sure the Gaskets are inserted properly and are
clean.
5.
The Gaskets may be compressed. Unlock the lid and
wait 10 to 20 minutes for the Gaskets to expand.
1.
Check for wrinkles in the bag along the Sealing Strip.
To prevent wrinkles, gently stretch the bag while
The bag will not
inserting into the Vacuum Channel.
seal properly.
2.
Check for debris near the Sealing Strip.
∙ 18 ∙
ISSUE
SOLUTION
1.
One of the
Take out the Gasket, clean it and reinsert it into the
Gaskets is loose
Vacuum Sealer. If damaged, contact Dash support for
or damaged.
a replacement.
1.
The Setting lights
Make sure the Vacuum Sealer is properly plugged
into a working outlet.
aren't turning on.
1.
Examine the bag's seals. A wrinkle along the seal may
cause air to re-enter the bag. If using a Resealable
Bag, make sure the seal at the top is firmly and
properly closed.
2.
Air was removed
Sometimes food or moisture along the seal prevents
from the bag,
the bag from sealing properly. Cut the bag open,
wipe the top inside of the bag and reseal (or if using
but now air has
a Resealable Bag, just open the top, wide down the
re-entered.
inside of the seal and close).
3.
Sharp items may have punctured the bag, check for
holes and replace if necessary.
troubleshooting
∙ 19 ∙
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