True XC400 Owner's Manual
  1. Manuals
  2. Brands
  3. True Manuals
  4. Elliptical Trainer
  5. XC400
  6. Owner's manual

True XC400 Owner's Manual

Hide thumbs Also See for XC400:
Table of Contents

Advertisement

Quick Links

Download this manual
XC400
ELLIPTICAL
MODEL XC400-19
(MAN-XC400-19 REV00)
OWNER'S
MANUAL

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the XC400 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for True XC400

Summary of Contents for True XC400

  • Page 1 XC400 ELLIPTICAL OWNER’S MODEL XC400-19 MANUAL (MAN-XC400-19 REV00)
  • Page 3 Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann variieren. Produkt- Spezifi kationen, Funktionen und Software können sich ohne vorherige Ankündigung ändern. In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen und für Dokumente in weiteren Sprachen fi nden Sie unter https://truefi tness.com/ support/user-manuals/ BELANGRIJK! Alle getoonde producten zijn prototype.
  • Page 4 You can count on TRUE Fitness for the best service in the industry, provided by a team focused on optimizing the life of your equipment.
  • Page 5 You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages. Please notify the carrier immediately. TRUE will not be able to fi le a claim if the carrier is not notifi ed in a timely manner.

  • Page 6: Table Of Contents

    LEVELING THE MACHINE..............................38 PREVENTATIVE MAINTENANCE............................39 LONG TERM STORAGE..............................39 ADDITIONAL INFORMATION TROUBLESHOOTING................................40 XC400 WIRING DIAGRAM (OPTIONAL AUXILIARY POWER SUPPLY) ................43 XC400 WIRING DIAGRAM (SELF-GENERATING POWER) ................... 44 WARRANTY INFORMATION XC400 ELLIPTICAL COMMERCIAL LIMITED WARRANTY ....................45 XC400 ELLIPTICAL RESIDENTIAL LIMITED WARRANTY....................46 *Power warnings, grounding instructions, and power requirements are only applicable when this product is being used with the optional power supply.*...

  • Page 7: Safety Instructions

    • Replace warning labels that may be worn, damaged, • TRUE STRONGLY recommends seeing a physician or missing. for a complete medical exam before undertaking an exercise program, particularly if the user has a family •...
  • Page 8 Always follow the console instructions for proper power is OFF. operation. • Use a TRUE AC power cord or AC/DC adapter only. • Allow only one person at a time on the equipment • Position this product so the power cord plug is while it’s operating.

  • Page 9: Power Requirements

    *POWER REQUIREMENTS* Read and understand all instructions before plugging any TRUE power cord into an electrical outlet. *Power warnings, grounding instructions, and power requirements are only applicable when this product is being used with the optional power supply.* NOTE: The Envision II 16” and ShowRunner II consoles require the optional power supply.

  • Page 10: Proper Training Position

    • Users should remain standing throughout the workout. SPACE REQUIREMENTS TRUE recommends leaving a minimum of 20” (51 cm) on each side of the equipment and a 39” (99 cm) safety zone at the rear of the equipment. 20” (51 cm) 20”...

  • Page 11: Elliptical Entry And Exit Safety

    NOTE: The elliptical trainer is not equipped with a free wheel, therefore the moving parts are unable to stop immediately. WARNING DECALS WARNING: Replace warning labels that may be worn, damaged, or missing. To replace any worn or missing decals contact TRUE product support (service@truefi tness.com // 800.883.8783). Model No. console serial XC400-19 number location Serial No./Date Code...

  • Page 12: Assembly Instructions

    DO NOT use a box cutter. DO NOT slice into the packaging. VERIFY BOX CONTENTS IMPORTANT! Please verify box contents. If you have questions, or if there are any missing parts, contact product support (service@truefi tness.com // 800.883.8783). TOOLS NEEDED FOR INCLUDED...
  • Page 13 BOX CONTENTS ITEM DESCRIPTION Base Pedestal Drawbars Left Drawbar Cover Right Drawbar Cover Side Arms Left Upper Exercise Arm Right Upper Exercise Arm Left Exercise Arm Cover Right Exercise Arm Cover Pedal Tubes Rocker Tube Covers Console Mast Front Lower Console Cover Rear Console Cover Front Guard Tube Left Pedestal Base Cover...
  • Page 14 HARDWARE CONTENTS Bag 1 Bag 4 ITEM DESCRIPTION ITEM DESCRIPTION SHCS, M8-1.25 x 12MM SHCS, COUNTERSUNK, M8X1.25X16 TI0229 TS1275 SHCS, M12X12MM PHMS, M5 X 8MM XCS0372 CX0063 Bag 2 Bag 5 ITEM DESCRIPTION ITEM DESCRIPTION WASHER, LOCK, M10x2.2T HHS, M10-1.5 X 81.5MM XCS0383 SX0115 HHS, M10x20, 26012DVG...
  • Page 15 HARDWARE CONTENTS Bag 7 ITEM DESCRIPTION SHCS, M8X20MM, BLK XCS0388 SCREW, M4X16MM, CR. RE. TRUSS HD. TAPPING XPS0078 Tools ITEM DESCRIPTION HEX KEY, 10MM XCS0050008 HEX KEY, 6MM, BALL END XCS0050009...

  • Page 16: Assembly Steps

    Parts Used in this Step PART DESCRIPTION XC0020BK SUBASSEMBLY, XC400 BASE XES0033BK REMOVABLE HANDLE, BLACK 1. With the machine still on the pallet, attach the 4 transport handles to the front and rear of the machine. NOTE: Transport handles will provide assistance in moving the machine.
  • Page 17 PART DESCRIPTION XC0020BK SUBASSEMBLY, XC400 BASE NOTE: Follow these instructions if the unit needs to be moved. 1. Using a tape measure, measure all doorways, hallways, and stairwells to make sure that the 33” frame can fi t through them.
  • Page 18 PART DESCRIPTION Wrench XCS0050008 HEX KEY, 10MM XCS0050009 HEX KEY, 6MM, BALL END XC0021BK SUBASSEMBLY, PEDESTAL - XC400, BLACK 10mm Allen Wrench XES0033BK REMOVABLE HANDLE, BLACK TI0229 SHCS, M8-1.25 x 12MM XCS0372 SHCS, M12X12MM 1. Carefully slide the pedestal down onto the base.
  • Page 19 Wrench XCS0050009 HEX KEY, 6MM, BALL END XCS0031L SUBASSEMBLY, LINKAGE ASSEMBLY (L) - XC400 17mm Socket XCS0031R SUBASSEMBLY, LINKAGE (R) - XC400 XC0028BK SUBASSEMBLY, LEFT LINKAGE PIVOT, BLACK XC0027BK SUBASSEMBLY, RIGHT LINKAGE PIVOT, BLACK #2 Phillips Screwdriver PX0153 HHS, M10x20, 26012DVG XCS0383 WASHER, LOCK, M10x2.2T...
  • Page 20 STEP 2—ATTACH DRAWBARS CONTINUED 3. Using a #2 Phillips screwdriver, attach the drawbar covers to the shafts using 4 screws and 6 smaller screws. CX0102 XC0028BK SX0004...
  • Page 21 Wrench XCS0050009 HEX KEY, 6MM, BALL END XPS0011A SUBASSEMBLY, HAND RAIL W/HEART RATE XC400 TI0229 SHCS, M8-1.25 x 12MM 1. Connect the side arm heart rate cables. 3. Using a 6mm ball end allen wrench, attach the side arms to the pedestal using 4 hex screws.
  • Page 22 UPPER EXERCISE ARM: XC400/R; XC900/L, BLACK #2 Phillips Screwdriver XCS0025ABK SUBASSEMBLY, UPPER EXERCISE ARM: XC400/L; XC900/R, BLACK XCS0039RBK KIT, SHAFT COVER SET (R) - XC400, BLACK XCS0039LBK KIT, SHAFT COVER SET (L) - XC400, BLACK TS1275 SHCS, COUNTERSUNK, M8X1.25X16 CX0063 PHMS, M5 X 8MM 1.
  • Page 23 STEP 5—ATTACH PEDAL TUBES AND ROCKER ARM COVERS Tools Used in this Step Parts Used in this Step 17mm Socket PART DESCRIPTION XPS0154 SUBASSEMBLY, PEDAL TUBE - XES700- 20(+15mm) XCS0099BK KIT, ROCKER ARM COVER SET BLACK 17mm Wrench SX0115 HHS, M10-1.5 X 81.5MM SX0116 NUT, HEX, M10, ZP SX0004...
  • Page 24 Tools Used in this Step PART DESCRIPTION 6mm Ball End Allen Wrench XCS0050009 HEX KEY, 6MM, BALL END XCS0005BK SUBASSEMBLY, CONSOLE MAST - XC400, BLACK #2 Phillips Screwdriver XCS0022BK SUBASSEMBLY, FRONT LOWER CONSOLE COVER, BLACK XCS0038BK SUBASSEMBLY, REAR CONSOLE COVER -...
  • Page 25 STEP 6—ATTACH CONSOLE MAST AND CONSOLE CONTINUED 3. Using a #2 Phillips screwdriver, attach the front lower console cover to the console mast using 2 screws. XCS0005BK XCS0022BK XCS0389...
  • Page 26 STEP 6—ATTACH CONSOLE MAST AND CONSOLE CONTINUED 4. Using a #2 Phillips screwdriver, secure the console to 6. Using a #2 Phillips screwdriver, attach the rear console the console mast using the hardware preassembled to cover to the console mast using 2 screws. the console (00567800 // SCREW, M5-.8X12 COMBO PHILLIPS/COMMON TRUSS HEAD - ACG BLACK // QTY 4).
  • Page 27 6mm Ball End Allen PART DESCRIPTION Wrench XCS0050009 HEX KEY, 6MM, BALL END XCS0021 KIT, FRONT EXT. TUBE ASSEMBLY - XC400, CHARCOAL #2 Phillips Screwdriver XCS0035RBK SUBASSEMBLY, PEDESTAL BASE COVER (R) - XC400, BLACK XCS0035LBK SUBASSEMBLY, PEDESTAL BASE COVER (L) -...
  • Page 28 STEP 8—ATTACH FOOT PADS Parts Used in this Step PART DESCRIPTION XCS0020BK KIT, FOOT XCS0019 SUBASSEMBLY, FOOT PAD WITH VELCRO Insert and press down the foot pads into the plastic foot skates and ensure they are secured by the fastening strips. XCS0020BK XCS0019...
  • Page 29 STEP 9—REMOVE PROTECTIVE FILM FROM DECALS AND LOGOS Once the machine is moved into its fi nal location, remove the protective fi lm from the decals and the TRUE logos on the lower shrouds.
  • Page 30 OPTIONAL STEP 10—INSTALL AUXILIARY POWER SUPPLY Tools Used in this Step Parts Used in this Step #2 Phillips Screwdriver PART DESCRIPTION XPS0051BK COVER, INNER REAR RIGHT, BLACK XPS0078 SCREW, M4X16MM, CR. RE. TRUSS HD. TAPPING XCS0100 PHMS, M5XP0.8X12 Wire Cutters XCS0101 CABLE, POWER 00595500...
  • Page 31 OPTIONAL STEP 10—INSTALL AUXILIARY POWER SUPPLY CONTINUED 4. Connect the input and output plugs to the power 5. Secure the power supply to the bracket using 2 zip supply. ties. NOTE: Tuck excess cables into the shroud opening. 00595500 XCS0101 00595500...
  • Page 32 OPTIONAL STEP 10—INSTALL AUXILIARY POWER SUPPLY CONTINUED 6. Using a #2 Phillips screwdriver, reattach the rear access plastic on the right side of the machine using the 3 screws you removed previously. XPS0078 XCS0100 XPS0051BK...
  • Page 33 STEP 11—LEVEL THE MACHINE Tools Used in this Procedure 17mm Wrench 1. Using a 17mm wrench, adjust all four leveling feet until they contact the fl oor. IMPORTANT! Do not adjust the leveling feet to such a height that they detach or unscrew from the machine. 2.
  • Page 34 STEP 12—ATTACH POWER CORD Parts Used in this Step PART DESCRIPTION XCS0037BK SUBASSEMBLY, POWER INLET - XCS400, BLACK XCS0101 CABLE, POWER IMPORTANT! This step is only required if this unit is paired with the Envision II 16” or ShowRunner II consoles. Insert the appropriate power cord into the corresponding power inlet.

  • Page 35: Product Overview

    PRODUCT OVERVIEW PRODUCT FEATURES Console Upper Exercise Arms Battery Charge Port Contact Heart Rate Pads Foot Pads Coaxial Port, Ethernet Side Steps Port, and Power Supply Inlet Transport Leveling Handle Access Feet Console Leveling Feet Allows the user to set up a workout program and control An adjustable system used to aid in the leveling of the the elliptical during a workout.
  • Page 36 PRODUCT FEATURES CONTINUED Battery Charge Port The battery charge port is used to charge the unit’s internal battery. To expose the port, use a plastic pry to remove the rubber port plug on the inner right shroud as shown below. To charge the unit’s battery, plug the optional power supply (BZ80060) into the battery charge port.

  • Page 37: Care And Maintenance

    CAUTION: • Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. • Never pour water or spray liquids on any part of the elliptical.

  • Page 38: Leveling The Machine

    LEVELING THE MACHINE CAUTION: Prevent potential damage to the machine and injury to the user. This unit is equipped with four leveling feet. Make sure that the elliptical is level at all times. If the elliptical is placed on a uneven surface, adjusting the leveling feet can help, but may not completely compensate for extremely uneven surfaces.

  • Page 39: Preventative Maintenance

    PREVENTATIVE MAINTENANCE TRUE recommends that quarterly scheduled maintenance be performed by a qualifi ed service technician. Please contact your dealer or visit www.truefi tness.com to contact a local TRUE authorized service technician. IMPORTANT! Use only TRUE Fitness certifi ed service providers.

  • Page 40: Additional Information

    This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifi cations, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suff ered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.truefi...
  • Page 41 Malfunction Possible Cause Corrective Action Transmitter belt contacts are not making good contact Re-adjust the transmitter belt so that it is in full contact with with the skin the skin Contacts on the transmitter belt are not moist Moisten the contacts on the transmitter belt Transmitter belt is not within 3 feet (1 meter) of the heart Adjust your position on the belt so that you are within 3 feet rate receiver...
  • Page 42 Corrupted brainboard confi guration Console Console Confi guration - fails integrity check Re-install software/fi rmware Firmware and software versions are not compatible Contact TRUE Product Support Power cycle Console Confi gure Incorrectly Re-confi gure console Fault CN01: Internal Fault Console Math error - software Re-install software/fi...

  • Page 43: Xc400 Wiring Diagram (Optional Auxiliary Power Supply)

    XC400 WIRING DIAGRAM (OPTIONAL AUXILIARY POWER SUPPLY) Combo Heart Rate Board 00619300...

  • Page 44: Xc400 Wiring Diagram (Self-Generating Power)

    XC400 WIRING DIAGRAM (SELF-GENERATING POWER) Combo Heart Rate Board 00619300 Optional Power Supply BZ80060...

  • Page 45: Warranty Information

    *This limited warranty on the structural frame does not purchaser and the parts of the TRUE product (the include paint or coatings. The frame is defi ned as the “Product”) listed below, under normal use and service,...

  • Page 46: Xc400 Elliptical Residential Limited Warranty

    *This limited warranty on the structural frame does not purchaser and the parts of the TRUE product (the include paint or coatings. The frame is defi ned as the “Product”) listed below, under normal use and service,...
  • Page 47 XC400 ELLIPTICAL LIMITED WARRANTY Save Time and Register Online! Activate Multiple Warranties at truefi tness.com THE TRUE LIMITED WARRANTY IS SUBJECT TO AND WILL BE IN ACCORDANCE WITH THE CONDITIONS SET FORTH BELOW: This limited warranty is valid for the United States and 13.
  • Page 48 XC400 ELLIPTICAL LIMITED WARRANTY Save Time and Register Online! Activate Multiple Warranties at truefi tness.com KEEP THIS PAGE FOR YOUR RECORDS SERIAL NUMBERS: The product comes with two serial numbers; one on the base and one on the console. The serial number on the base is under the rear stabilizer.
  • Page 49 Activate Multiple Warranties at truefi tness.com Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on- line now to truefi tness.com and register your product. The information you provide will never be distributed to any other individuals or agencies for any purpose.
  • Page 52 T R U E F I T N E S S . C O M I N T E G R I T Y M A T T E R S TRUE Fitness Technology, Inc | 865 Hoff Road, St. Louis, MO 63366 © 2023 TRUE. All Rights Reserved.

Table of Contents