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True XC900 Owner's Manual

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* Assembly Guide & Warranty Card Included
XC900 ELLIPTICAL
OWNER'S MANUAL
Model# XC900
Revision 091418

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Summary of Contents for True XC900

  • Page 1 * Assembly Guide & Warranty Card Included XC900 ELLIPTICAL OWNER’S MANUAL Model# XC900 Revision 091418...
  • Page 2 XC900 OWNERS MANUAL IMPORTANT: All products shown are prototype. Actual product delivered may vary. Product specifications, features & software are subject to change without notice. For the most up-to-date owner’s manual please visit www.truefitness.com. For documents in additional languages please visit www.truefitness.com/resources/document-library/ IMPORTANTE: Todos los productos mostrados son prototipos.
  • Page 3 The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of extraordinary cardio and strength equipment. As a result, people all over the world are benefiting from the TRUE experience.

  • Page 4: Table Of Contents

    XC900 OWNERS MANUAL TABLE OF CONTENTS: Chapter 1: Safety Instructions Safety Instructions ..................................5 Space Requirements ................................8 Grounding Instructions .................................9 Power Requirements ................................10 Warning Decals..................................11 Compliances ..................................11 Chapter 2: Assembly Instructions Pre Assembly Checklist ...............................13 Assembly Steps ..................................15 Wiring Diagram..................................23 Chapter 3: Product Overview XC900 Overview ..................................35...

  • Page 5: Chapter 1: Safety Instructions

    45, smokes, has high cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fitness professional on the correct use of this product.
  • Page 6 To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet. • Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or even partially immersed in water. Contact TRUE Customer Service.
  • Page 7 CHAPTER 1: SAFETY INSTRUCTIONS CAUTION: • Wear shoes with rubber or high traction soles. Do not use shoes with heels, leather soles, cleats or spikes. Make sure nostones are embedded in the soles. Do not use this product in bare feet. Keep all loose clothing, shoelaces and towels awayfrom moving parts.

  • Page 8: Space Requirements

    CHAPTER 1: SAFETY INSTRUCTIONS SPACE REQUIREMENTS: TRUE’s recommendation is to leave a 39” safety zone at rear of elliptical. The sides of the unit should be at least 20” away from the wall or obstructions. (See Fig 1) Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 9: Grounding Instructions

    CHAPTER 1: SAFETY INSTRUCTIONS GROUNDING INSTRUCTIONS: This product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug.

  • Page 10: Power Requirements

    CHAPTER 1: SAFETY INSTRUCTIONS Truefitness.com / 800.426.6570 / 636.272.7100 10 of 41...

  • Page 11: Warning Decals

    WARNING DECALS: WARNING: Replace warning labels that may be worn, damaged, or missing. To replace any worn or missing decals contact TRUE FITNESS by visiting www.truefitness.com or contact customer service at 800-883-8783. COMPLIANCES: This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefitness.com.
  • Page 12 Important Electrical Requirements – 120V: Your TRUE equipment requires a dedicated 120 volt, alternating current (AC), 20 amp grounded outlet circuit. This means nothing else can be plugged into the same circuit. Most power circuits are rated for this 120V AC 20 amp requirement, but you must ensure the equipment does not share the circuit with anything else.

  • Page 13: Pre Assembly Checklist

    CHAPTER 2: ASSEMBLY GUIDE PRE-ASSEMBLY CHECKLIST: CAUTION: • It is recommended that two people unpack and assemble elliptical. • Remove bands from packaging and pull top from pallet. • Remove all parts from packaging. Leave machine on pallet. • For each step use hardware in the corresponding bag. Parts Identification: Use this page to identify the parts used in each step.
  • Page 14 CHAPTER 2: ASSEMBLY GUIDE PRE-ASSEMBLY CHECKLIST: Measure Doorways: Measure all doorways, hallways and stairwells to make sure that the 34” frame can fit through them. If it will not fit, move all parts to the final location and assemble machine in that location. If the machine needs to be placed on its side, keep the left side Styrofoam attached to the Base to help avoid damaging the plastic covers.

  • Page 15: Assembly Steps

    CHAPTER 2: ASSEMBLY GUIDE ASSEMBLY STEPS: Step 1 Assemble Pedestal to Base: a) Remove 3 screws in order to remove inner shroud from both inner sides. Remove inner shrouds by removing 3 screws per side. b) Remove the twist tie from the Rubber seal and slide it up over the weld beads “This side up”...
  • Page 16 CHAPTER 2: ASSEMBLY GUIDE ASSEMBLY STEPS: Step 1 Assemble Pedestal to Base: d) To secure the Pedestal to the Base, M10 x 20mm use 2 M10x70mm bolts on the inside Bolts and 4 M10x20mm bolts on the front and back. Do this for both sides. *Do NOT pinch wires! Hardware Required (Bag 2) : 4 M10 x 20mm Bolts...
  • Page 17 CHAPTER 2: ASSEMBLY GUIDE ASSEMBLY STEPS: Step 3 Attach Rear Step: a) Insert the step weldment into the rear openings making sure the screw holes face up. b) Using the 2 M10x50 bolts and 2 M10 nuts, attach the weldment. c) Attach the plastic step using the 4 M5x12 stainless bolts.
  • Page 18 CHAPTER 2: ASSEMBLY GUIDE ASSEMBLY STEPS: Step 4 Attach Draw Bars: *Shrouds are labeled “L” for left and “R” for right on inside of part. f) Attach middle covers with 2 M3 x 12 bolts M5x12 and 3 M3x12 screws. g) Repeat this step for both sides Hardware Required (Bag 4): 6 M3 x 12 Bolts...
  • Page 19 CHAPTER 2: ASSEMBLY GUIDE ASSEMBLY STEPS: Step 6 Attach Upper Body Cardio Arms: *upper arms are labeled “L” for Left and “R” for Right. a) Install each upper arm with 4 M8 x 1.25 x 16mm bolts using a 6mm hex key. Hardware Required (Bag 6): 6 M3 x 12 Bolts 4 M8 x 20 mm bolts...
  • Page 20 CHAPTER 2: ASSEMBLY GUIDE ASSEMBLY STEPS: Step 7 Attach Pedal Tubes: b) Attach the Front Pedal Tube Covers using 8 M5x12mm screws. Hardware Required (Bag 7): 8 M5 x 12 mm bolts Step 8 Attach Console Mast: a) Slide Console cables through Route cable through Console Mast (and attach Mast console mast...
  • Page 21 Levelers Step 12: Remove Protective Film from Decals: Once Elliptical is moved into its final location, remove the protective film from the decals and from the “True” on the lower shroud. Truefitness.com / 800.426.6570 / 636.272.7100 21 of 41...
  • Page 22 CHAPTER 2: ASSEMBLY GUIDE ASSEMBLY STEPS: Optional Power Supply Installation: *The following steps are only required if this unit will be paired with a touchscreen or 15” TFT console. a) Remove both right rear plastic Buttons need to be covers. pried up to expose bolts.

  • Page 23: Wiring Diagram

    CHAPTER 2: ASSEMBLY GUIDE ASSEMBLY STEPS: WIRING DIAGRAMS: Truefitness.com / 800.426.6570 / 636.272.7100 23 of 41...
  • Page 24 CHAPTER 2: ASSEMBLY GUIDE ASSEMBLY STEPS: WIRING DIAGRAMS: Truefitness.com / 800.426.6570 / 636.272.7100 24 of 41...
  • Page 25 CHAPTER 3: PRODUCT OVERVIEW XC900 OVERVIEW: Upper Exercise Arms Console Assembly Contact Heart Rate Pads Battery Charge Port Foot Pads Side Steps Coaxial Port Leveling Feet Ethernet Port Power Cord Truefitness.com / 800.426.6570 / 636.272.7100 25 of 41...

  • Page 26: Chapter 3: Product Overview Xc900 Overview

    CHAPTER 3: PRODUCT OVERVIEW XC900 OVERVIEW: Console Assembly: The console allows the user to set up a workout program and control the elliptical during a workout (For console overview and operation instructions refer to the owner’s manual for the selected console option).

  • Page 27: Chapter 4: Care & Maintenance Care & Maintenance

    CAUTION: Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. Never pour water or spray liquids on any part of the elliptical. Allow the elliptical to dry completely before using.

  • Page 28: Other Scheduled Preventive Maintenance

    CHAPTER 4: CARE & MAINTENANCE OTHER SCHEDULED PREVENTIVE MAINTENANCE: TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician. Scheduled Preventive Maintenance: •...

  • Page 29: Chapter 5: Customer Service Contacting Service

    HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST E-MAIL: service@truefitness.com CONTACTING SALES: Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the appropriate sales representative to answer your questions. TRUE FITNESS HOME OFFICE 865 HOFF ROAD ST.

  • Page 30: Reporting Freight Or Parts Damage

    Please make sure the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours.

  • Page 31: Chapter 6: Additional Information

    This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.TRUEfitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-...
  • Page 32 Fault CN00: Corrupted Re-install software/ Console configuration - fails integrity Firmware and Console Configuration firmware check software versions are Contact dealer or TRUE not compatible service Power cycle Console Configure Incorrectly Re-configure console Fault CN01: Internal Re-install software/ Math error - software...
  • Page 33 CHAPTER 6: ADDITIONAL INFORMATION Membrane key is Fault CN03: Membrane Key stuck Console Contact dealer or TRUE service Stuck Key down/closed damaged Power cycle Brainboard fails Loose Cable Fault CN04: to receive timely Check cable connections Lower Board communication Comm Fault...
  • Page 34 CHAPTER 6: ADDITIONAL INFORMATION High Belt Deck Friction Lubricate treadbelt High Belt Tension Contact dealer or TRUE service Fault SP01: Tread motor rpm is Check drive belt and walking belt Belt Under Speed Low Line Voltage below target rpm tension...
  • Page 35 Incline disabled. Incline Run incline calibration range - may indicate Incline Max/Min that it is disconnected. Incline Potentiometer Contact dealer or TRUE service value out of range Fault A101: Power cycle AC MCB 2.5 VDC Ref Status Motor Control Board...
  • Page 36 CHAPTER 6: ADDITIONAL INFORMATION Dirty or misaligned Contact dealer or TRUE service speed sensor Illegal Speed Fault A111: Motor Lubricate treadbelt AC MCB High Belt Deck Friction Controller Fault Command Contact dealer or TRUE service Low Line Voltage Check AC line voltage...
  • Page 37 Check cable connections Fault A121: Motor Phase A High AC MCB Drive Motor Controller Fault Gate Driver Fault Contact dealer or TRUE service Loose Cable Connection Check cable connections Fault A122: Motor Phase B High AC MCB Drive Motor Controller Fault...
  • Page 38 Run incline calibration Smart Fault SC02: Incline Stall Incline Stall Incline Potentiometer value Card out of range Contact dealer or TRUE service Acme Nut Jammed Motor Bearings Power cycle Console displays Fault Check cable connections Calibration not saved. Incline disabled.

  • Page 39: Chapter 7: Warranty Information

    Product. The frame is warranted for labor and freight (for parts dealer, then TRUE Limited Warranty service may be obtained shipped from TRUE) for two years from date of purchase. * This by contacting TRUE directly at: limited warranty on structural frame does not include paint or coatings.

  • Page 40: Warranty Registration

    Product, this Limited Warranty will be void unless the written The XC900 comes with two serial numbers; one on the base authorization of TRUE is first obtained). and one on the display console (see diagram below). The serial...
  • Page 41 If you prefer to mail your warranty card, have the owner of the product complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.

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