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Scanning is restricted.
Scanning is disabled in the Department ID Management.
●
Log on with a Department ID for which scanning is not disabled. For the Department ID and PIN, contact
your Administrator.
Setting the Department ID Management(P. 526)
Set the correct authentication information.
The client authentication information (key pair and certificate, user name and password, or CA
certificate) is not set correctly.
●
Check the specified authentication method and authentication information (key pair and certificate, user
name and password, and CA certificate).
Configuring IEEE 802.1X Authentication(P. 583)
Verifying Key Pairs and Digital Certificates(P. 602)
Set the information necessary for authentication.
The IEEE 802.1X authentication has not been configured correctly.
●
Configure the IEEE 802.1X correctly from the Remote UI.
Configuring IEEE 802.1X Authentication(P. 583)
Specifying and registering new destinations is restricted.
Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.
●
To enter a new destination with the operation panel, or add or edit it in the Address Book, you need to set
<Restrict New Destinations> to <Off>. For more information, contact your Administrator.
Limiting Available Destinations(P. 558)
The authentication server certificate has expired.
The server certificate sent from the RADIUS server has expired.
●
Check the valid period of the server certificate on the RADIUS server.
Configuring IEEE 802.1X Authentication(P. 583)
The authentication server certificate is incorrect.
There is no CA certificate registered in the printer that is compatible with the authentication server
certificate.
Troubleshooting
741
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