Pontiac 1993 Sunbird Owner's Manual page 222

When contacting Pontiac, please
remember that your concern will likely
be resolved in the dealership, using the
dealership's facilities, equipment and
personnel. That is why we suggest you
follow Step One first if you have a
concern.
1
Customer Assistance for the
Hearing or Speech Impaired
fTD0
'
To assist owners who have hearing
difficulties, Pontiac has installed special
TDD (Telecommunication Devices for
the Deaf) equipment at its Customer
Assistance Center. Any hearing or
speech impaired customer who has
access to a TDD or a conventional
teletypewriter (TTY) can communicate
with Pontiac by dialing:
1-800-TDD-PONT. TDD users in
Canada can dial 1-800-263-3830.
GM Participation in BBB
AUTO LINE- Alternative
Dispute Resolution Program
*
Both Pontiac and your Pontiac dealer
are committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that,
if a situation arises where you feel your
concern has not been adequately
addressed, the Customer Satisfaction
Procedure described earlier in this
section is very successful at resolving
problems.
There may be instances where an
impartial third-party can assist in
arriving at a solution to a disagreement
regarding vehicle repairs or
interpretation of the New Vehicle
Limited Warranty. To assist in resolving
these disagreements Pontiac voluntarily
participates in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle
disputes between customers and
automobile manufacturers. This
program is available free of charge to
customers who currently own or lease a
GM vehicle.
If you are not satisfied after following
the Customer Satisfaction Procedure,
you may contact the BBB using the toll-
free telephone number or at the address
listed below:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you
w i l l
be asked to
provide your name and address,'your
Vehicle Identification Number (VIN)
,
and a statement of the nature of your
complaint. Eligibility is limited by
vehicle age and mileage, and other
factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO LINE, but you may contact
the BBB at any time. The BBB will
attempt to resolve the complaint serving
as an intermediary between you and