Pontiac 1993 Sunbird Owner's Manual page 221

Customer Assistance Information
I
Customer Satisfaction
Procedure
four satisfaction and goodwill are
.mportant to your dealer and Pontiac.
Vormally, any concern with the sales
;ransaction or the operation of your
tehicle will be resolved by your dealer's
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
2oncern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE
-
Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the Pontiac
Customer Assistance Center by calling
1-800-PM CARES. In Canada, contact
GM of Canada Customer Assistance
Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, home and
1-416-644-4112.
business telephone number
Vehicle Identification Number (this is
available from the vehicle registration
or title, or the plate above the left top
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
We encourage you to call the toll-free
number listed previously in order to
give your inquiry prompt attention.
However, if you wish to write Pontiac,
write to:
United States
Pontiac Division
Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340-2952
Canada
General Motors of Canada Limited
Customer Assistance Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
mileage
220