Section 8 Customer Assistance Information; Customer Satisfaction Procedure - Oldsmobile 1995 88 Owner's Manual

I I I I I
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Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you
need assistance. This section also tells you how to obtain
service publications and how to report any safety
defects.
This section includes information on: The Customer
Satisfaction Procedure, Customer Assistance for
Hearing or Speech Impaired, BBB Auto Line -
Alternative Dispute Resolution Program, Reporting
Safety Defects, Roadside Assistance, and Service and
Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and Oldsmobile. Normally, any concern with the
sales transaction or the operation of your vehicle will be
resolved by your retailer's Sales or Service
Departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE
--
Discuss your concern with a member of
retailer management. Normally, concerns can be quickly
resolved at that level. If the matter has already been
reviewed with the Sales, Service, or Parts Manager,
contact the owner of the retailer or the General Manager.
STEP TWO
--
If after contacting a member of retailer
management, it appears your concern cannot be resolved
by the retailer without further help, contact the
Oldsmobile Customer Assistance Network by calling
1-800-442-6537. In Canada, contact GM of Canada
Customer Assistance Center in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-41 12.
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