GMC 1995 Suburban Owner's Manual page 471

Cusromer Assistance Information
Section
Here you will find out how to contact GMC Truck if you need assistance.
This section also tells you how to obtain service publications and how to
report any safety defects.
This section includes information on: The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB
Auto Line
-
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satispaction and goodwill are important
to
your dealer and GMC
Truck. Normally, any concern with the sales transaction or the operation of
your vehicle will be resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE
-
Discuss your concern with
a
member of dealership
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
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