Troubleshooting - Beko WUE6511BS User Manual

5

Troubleshooting

Problem
Program does not start after
closing the door.
Programme cannot be started or
selected.
Water in the machine.
Machine does not fill with water. Tap is turned off.
Machine does not drain water.
Machine vibrates or makes noise. Machine might be standing unbalanced.
There is water leaking from the
bottom of the washing machine.
Machine stopped shortly after
the programme started.
Machine directly discharges the
water it takes in.
No water can be seen in the
machine during washing.
Loading door cannot be opened. Door lock is activated because of the water level
Washing takes longer time than
specified in the manual.(*)
Washing Machine / User's Manual
Reason
Start / Pause / Cancel button was not pressed.
It may be difficult to close the loading door in case
of excessive loading.
Washing machine has switched to self protection
mode due to a supply problem (line voltage, water
pressure, etc.).
Some water might have remained in the product
due to the quality control processes in the
production.
Water inlet hose is bent.
Water inlet filter is clogged.
Loading door may be open.
Water drain hose might be clogged or twisted.
Pump filter is clogged.
A hard substance might have entered into the
pump filter.
Transportation safety bolts are not removed.
Laundry quantity in the machine might be too
little.
Machine might be overloaded with laundry.
Machine might be leaning on a rigid item.
Water drain hose might be clogged or twisted.
Pump filter is clogged.
Machine might have stopped temporarily due to
low voltage.
Draining hose might not be at adequate height.
The water level is not visible from outside of the
washing machine.
in the machine.
Machine is heating up the water or it is at the
spinning cycle.
Child lock is engaged. Door lock will be deactivated
a couple of minutes after the programme has
come to an end.
Loading door may be stuck because of the
pressure it is subjected to.
Water pressure is low.
Voltage might be low.
Input temperature of water might be low.
Number of rinses and/or amount of rinse water
might have increased.
Excessive foam might have occurred and
automatic foam absorption system might have
been activated due to too much detergent usage.
Solution
• *Press the Start / Pause / Cancel button.
• Reduce the amount of laundry and make sure
that the loading door is closed properly.
• Press and hold On / Off button for 3 seconds.
(see. "Cancellation of program")
• This is not a failure; water is not harmful to
the machine.
• Turn on the taps.
• Flatten the hose.
• Clean the filter.
• Close the door.
• Clean or flatten the hose.
• Clean the pump filter.
• Adjust the feet to level the machine.
• Clean the pump filter.
• Remove the transportation safety bolts.
• Add more laundry to the machine.
• Take out some of the laundry from the
machine or distribute the load by hand to
balance it homogenously in the machine.
• Make sure that the machine is not leaning
on anything.
• Clean or flatten the hose.
• Clean the pump filter.
• It will resume running when the voltage
restores to the normal level.
• Connect the water draining hose as
described in the operation manual.
• This is not a failure.
• Drain the water by running the Pump or Spin
programme.
• Wait until the programme completes.
• Wait for a couple of minutes for deactivation
of the door lock.
• Grab the handle and push and pull the loading
door to release and open it.
• Machine waits until taking in adequate
amount of water to prevent poor washing
quality due to the decreased amount of
water. Therefore, the washing time extends.
• Washing time is prolonged to avoid poor
washing results when the supply voltage
is low.
• Required time to heat up the water extends
in cold seasons. Also, washing time can be
lengthened to avoid poor washing results.
• Machine increases the amount of rinse water
when good rinsing is needed and adds an
extra rinsing step if necessary.
• Use recommended amount of detergent.
23 / EN