Troubleshooting; Cooktop - Midea MES30S2AST User Manual

TROUBLESHOOTING

(read before calling for service)
Midea is committed to providing you with a quality appliance that works as
expected. If you find something that is not working as anticipated, check
the table below for helpful hints and advice that might save you the time
and expense of calling for repair.

Cooktop:

Problem:
MSmartLife app will
not control cooktop
Unable to maintain a
rolling boil or will not
cook fast enough.
Cooktop will
not operate.
Cooktop heating element
does not glow steadily.
Cooktop heating element
does not glow when power
level is reduced.
Cooktop glass
is scratched.
Cooktop is discolored.
Cooktop is pitted.
46
Possible Reason:
Cooktop cannot be controlled through MSmartLife app.
Improper cookware - Only use pans with flat bottoms and
that match the diameter of the cooktop heating element
selected.
Large pots and pans can lose a lot of heat from the top -
cover pan with a lid to retain heat better.
If control panel display is not lit, appliance may not be
receiving power - check circuit breaker or fuse has not
tripped and that cord is properly plugged in.
This is normal - cooktop heating element will cycle off/on
to maintain the power level selected at the knob. This is
normal even on the highest setting.
This is normal - cooktop heating element will begin
cycling again once the heating element has cooled
slightly.
Incorrect cleaning method used - scratches cannot be
removed, but further scratching can be avoided by
following the cleaning instructions in this manual.
Cookware with rough bottom has been used or cookware
has been slid across cooktop - scratches cannot be
removed, but further scratching can be avoided by
ensuring cookware is flat-bottomed, smooth, clean, and
not slid across cooktop.
Cooktop is not cleaned thoroughly - see section in this
manual on care and cleaning of cooktop.
Sugary spill has occurred on hot glass - this cannot be
repaired. Service must be called to replace the cooktop
glass.