Matrix SPARSH VP210 User Manual page 135

properly) or in the middle of dialing or accessing some System feature, then you will not be able to access Interrupt
Request.
Q. Some entries in the Call Logs list are displayed as 'Unknown'.
A. Entries in the Call Logs list are displayed as 'Unknown', if the System is unable to detect the Number (CLI)
associated with them. There can be multiple reasons for which this can happen; for example, due to mismatch in
Calling Line Identification (CLI) format configured on the CO trunk of the System with that of the service provider/
exchange. You cannot place calls by tapping Unknown entries.
Q. I cannot access Live Call Screening, Background Music, Raid from my phone.
A. SPARSH VP210 does not support the features Live Call Screening, Background Music and Raid.
Q. If there is an incoming call on a trunk for me, I do not get any indication.
A. SPARSH VP210 does not support the CO Call Waiting (or, Trunk Call Waiting) feature even if it is enabled in the
Class of Service assigned to your extension. So if there is an incoming call on a trunk for the SPARSH VP210, then
you will not get any trunk call waiting indication.
Q. The access codes to log into SE (System Engineer) Mode and SA (System Engineer) Mode from
SPARSH VP210 do not work.
A. SPARSH VP210 does not allow you to log into SE or SA Modes by dialing their corresponding access codes
from the phone. So, you cannot access any feature from the phone which requires you to log into the SE or SA
Modes first prior to dialing the relevant feature access command.
Q. Can I access the Hotel features using the phone?
A. No, you cannot access any Hotel features from the SPARSH VP210; Hotel features are not supported in this
phone.
Q. I am trying to dial some of the feature Access Codes to access specific features (for example, dialing '4'
to access Barge-In where '4' is the default access code of Barge-In). But in most of the cases it is not
working.
A. SPARSH VP210 does not allow dialing of most of the feature Access Codes except the following,
• All Extension Numbers
• Operator Access Code
• Department Group Access Code
• Trunk Access Codes (TAC)
• Emergency Conference Access Code
• Abbreviated Dialing Access Code
Q. I find Auto Call Back/Auto Redial/Trunk Reservation set on my phone, but these features have not been
set by me.
A. There must be some other extension(s) which is registered with the same SIP ID (as your SPARSH VP210) in
some other location(s). This is possible since the System allows registering of SIP Extensions with the same SIP ID
from a maximum of 3 different locations. For example, you can have 3 SIP Phones having SIP ID as '3301' at your
home, office and the factory. If you set or cancel any feature from one location, related changes will be reflected in
the phones registered at the other two locations. So it might happen that Auto Call Back/Auto Redial/Trunk
Matrix SPARSH VP210 User Guide 128