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Product specific problems
Problem
What you
experience
Screen image is
Image is centered
too small
on screen, but
does not cover the
entire viewing area
Cannot adjust
OSD does not
the monitor
appear on the
with the
screen
buttons on the
front panel
No Input Signal
No picture, the
when user
LED light is white
controls are
pressed
The picture
The picture cannot
does not fill the
fill the height or
entire screen
width of the screen
5. Trouble Shooting Instructions
Possible solutions
• Check the Aspect ratio setting in the
Display menu OSD.
• Reset the monitor to factory settings.
• Turn off the monitor, unplug the monitor
power cable, plug it back, and then turn on
the monitor.
• Check the signal source. Ensure the
computer is not in the power saving mode by
moving the mouse or pressing any key on the
keyboard.
• Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
• Due to different video formats (aspect ratio)
of DVDs, the monitor may display in full
screen.
• Run the built-in diagnostics.
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